Moderator
Yui
(@fierevere)
永子
@hsherazch
Please do not offer to share login credentials for your site,
this is the bad stuff
Ok, I apologize for this act!
Please can you elaborate this via screenshots because I didn’t understand properly what you are saying!
Dear @hsherazch ,
By saying screenshots, do you mean the exporting the table separately and then importing it?
If so, I am afraid there won’t be any screenshots since this should be done inside your hosting.
Please, go to hosting cPanel or Admin panel.
From there go to PHPAdmin.
And choose to import from there.
Hope this helps.
Dear @hsherazch ,
We are wondering whether you found where you should import the table from.
Please, let us know.
You mean to say i export that table which is creating problem and then will import that only table to my phpadmin??
Dear @hsherazch ,
Yes, exactly. Since it’s the problematic one and most probably, the problem is connected with the size, it’s better to import it separately.
Dear @hsherazch ,
Just wondering if you saw our message.
Please, let us know if any other assistance is needed.
I am too much worried for this by following your last instructions my site is now cleaned my all data vanish what you suggest me even i don’t have other backup file! I am too much disappointed!
Dear @hsherazch ,
So sorry for any disappointment.
What exact actions did you carry out? Please, tell us step by step.
And is that exact table deleted or is everything else deleted too?
Please, let us know.
dear you said to me to that restore without that file.
Once the restore is done, you can upload that table with the same tool you used to export it.
so id did the same!
Dear @hsherazch ,
We are once again sorry you faced a problem.
We see that your server has some limitation and that’s why the backup process is being halted when backing up the table as well.
This shouldn’t have resulted in a problem.
That’s why we are asking some details about the issue you’ve faced. At what step did the data clear up?
Any other details may be helpful.
If i paid for the backup guard gold option so will you fix this option as if the problem will still occur then there is no reason for me to switch on the gold plan!
Dear @hsherazch ,
The problem is connected with the server limitations. It is not connected with our plugin – no matter you use the free or the paid version of it.
So, no matter which version you use, the same problem could occur because of your server limitation.
But please tell me what i need to concern with hosting so they will be able to understand my problem because I really want to get your paid service!
Hosting providers saying that there is no issue from our side!
