Premium support not responding

  • Resolved tmanx4wp

    (@tmanx4wp)


    3 years, 7 months ago

    I was told that because I have purchased the premium plugin that my issues need to be resolved via [email protected] It has been several weeks and I am not getting replies from that email. Please advise?

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Sajid Javed

    (@sjaved)

    3 years, 7 months ago

    Hi @tmanx4wp,

    That’s the correct email address for customer support. Please note that our team replies to the issues in the order we receive them.

    Thanks for using our plugin. Since we cannot provide customer support for premium subscriptions in this forum, I will reply via our support channel.

    Thread Starter tmanx4wp

    (@tmanx4wp)

    3 years, 6 months ago

    Again premium support not responding. I really like this plugin, however the 5 license package did not work when used on two sites. Tech support could not figure out why, so they sent me a single-site license. Two sites are now working great. That is three sites short of what I paid for. Please advise or ask them to send me three more single-site licenses. Thank you.

    • This reply was modified 3 years, 6 months ago by tmanx4wp.
    • This reply was modified 3 years, 6 months ago by tmanx4wp.
    Plugin Author Sajid Javed

    (@sjaved)

    3 years, 6 months ago

    Replied here:
    https://ww.wp.xz.cn/support/topic/premium-plugin-malfunction/

    closing this ticket.

Viewing 3 replies - 1 through 3 (of 3 total)

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