Hi @stellamaris5,
Thanks for your patience!
1.) In the next week or two we should be deploying a fix for the Google+ issue with the share counts. There has been a ticket placed for this and our engineers are on it! 🙂
2.) It appears that the URLs that you have inserted in your exclusions list have been successfully removed from your Related Content. However, I’m still seeing http being recommended so I made sure to exclude the “http” from my end. Please allow up to 24 hours to see changes. If you still don’t see changes, please let me know and I’ll take care of it.
Thank you!
Mary Anne
1) sharecount started working now
2)related content still mixed
@maryanne_shareaholic
1) G Plus sharecount stopped working again
2) related content still mixed.
Hi @stellmaris5,
1.) That’s great news!
2.) When you say the Related Content is mixed, are you talking about the “http” sites being included as a recommendation?
Thanks,
Mary Anne
@maryanne_shareaholic
1) G Plus sharecount stopped working again
2) yes that is what I mean (related pages from my site as I changed to https recently, i have disabled promoted content)
@maryanne_shareaholic
1) GPlus still not working
2) Only HTTPS related pages now showing so that seems to be resolved.
Hi @stellmaris5,
Thanks for the update!
1.) The issue with G+ share counts should be resolved within the next week. Like I mentioned earlier, my engineers will be deploying a fix for this. 🙂
2.) Awesome!
Let me know if there’s anything else I can do for you in the meantime.
Best,
Mary Anne
Hi @stellmaris5,
Can you do me a favor and update the latest version of the Shareaholic plugin (7.6.0.8)? Once you’ve done that, try sharing from G+ to see if the share counts appear. Let me know what you get!
Thanks,
Mary Anne
Ok we have result. G plus counts started working again by virtue of upgrading the plugin. I didn’t have to do anything else. Well done!
what’s the prize?
Woohoo! If it somehow gives you any problems, you can always count on my team and I to fix it. I hope that prize is good enough! Let me know if there’s anything else I can help you with. Happy to do that for you. 🙂
Mary Anne
Ok i Will count on priority support and some discount codes then 😉
@maryanne_shareaholic
hi me again, I’ve screwed up. Essentially for one reason or the other (which doesn’t matter now anyway) , I’ve gone back to HTTP so my site is http://natureheals.co.uk so my G Plus count have gone back to ho they were and all the https once have disappeared again,
All other social counts are fine.
Anything you can do to fix this at all?
I should have 31 HTTPS sharecounts and 19 HTTP ones.
@maryanne_shareaholic
