smtp mail failed

  • Resolved kerm007

    (@kerm007)


    3 years, 4 months ago

    hello im trying to make the smtp plugin work internally on a web site im testing if i setup the account without authentication it work

    if in revenge i try to use authentication i enter my credential on the setting it failed all the time with error :

    Could not authenticate your SMTP account.

    This means we were able to connect to your SMTP host, but were not able to proceed using the email/password in the settings.

    Typically this error is returned when the email or password is not correct or is not what the SMTP host is expecting.

    im sure about the user name and password

    what else i could check ?

    Regards

Viewing 15 replies - 16 through 30 (of 42 total)
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  • Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    Thank you for providing some extra context. I’ll keep an eye out for your next response after you’ve performed the checks and troubleshooting steps I mentioned.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    hello

    i went to site health status what i see is this :

    PHP modules perform most of the tasks on the server that make your site run. Any changes to these must be made by your server administrator.

    The WordPress Hosting Team maintains a list of those modules, both recommended and required, in the team handbook (opens in a new tab).

    • Warning The optional module, imagick, is not installed, or has been disabled.
    • Warning The optional module, zip, is not installed, or has been disabled.
    • Error The required module, gd, is not installed, or has been disabled.
    • Warning The optional module, intl, is not installed, or has been disabled.

    and

    Page cache enhances the speed and performance of your site by saving and serving static pages instead of calling for a page every time a user visits.

    Page cache is detected by looking for an active page cache plugin as well as making three requests to the homepage and looking for one or more of the following HTTP client caching response headers:cache-control, expires, age, last-modified, etag, x-cache-enabled, x-cache-disabled, x-srcache-store-status, x-srcache-fetch-status.

    •  Median server response time was 1,557 milliseconds. It should be less than the recommended 600 milliseconds threshold.
    •  No client caching response headers were detected.
    •  A page cache plugin was not detected.

    but nothing about the smtp mail issue

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    Thank you for keeping us posted.

    We are looking into the site health information.

    By the way, have you gotten a chance to try the other 2 troubleshooting steps I mentioned as well?

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    where the site health information should be ?

    also how can i test only the plugins smtp on another site maybe ?

    i dont want to screw up this site for now

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    You provided the correct Site Health information, but like you mentioned it isn’t related to your specific issue.

    You can create another staging website that you can freely troubleshoot on by following the instructions outlined here.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    Hello From my webpage i dont see where i can create a staging page

    Thanks

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    Drake

    when i try ssl i have this : There was a problem while sending the test email.

    without encryption i have : Could not authenticate your SMTP account.

    with TLS i have : Misconfigured server certificate.

    so im lost

    the only way to make it work is to disable Authentication

    in that way i receive an email

    Cheers

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    also

    when the site was build they were using Google (Gmail)

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    Thanks for getting back to us.

    The article I sent lists a number of different staging website creation methods.

    For example, this link points out how to create a staging website using a WordPress plugin. The other sections cover alternative methods that might even be offered by your website host.

    I assume they didn’t experience any issues with the Google mailer.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    Hello the web site is local on a pc here we want to test the mail feature smtp

    and not really an issue except because the recent change in google they were having some issue that why we want to have it in house

    ps i can’t see on the web page where to create the duplicate web site

    Thanks

    • This reply was modified 3 years, 4 months ago by kerm007.
    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    Thank you for keeping use posted.

    Though I’m still unfamiliar with your specific set up, after doing even more research about your specific situation, is there a chance that you have the “turn off SMTP auth protocol for your organization” option enabled in your Exchange Admin Center > Settings> Mail Flow section?

    Screenshot: https://a.supportally.com/i/Z6sa5J

    This option is described here in the Exchange documentation: https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/authenticated-client-smtp-submission

    Screnshot: https://a.supportally.com/i/ns8dDu

    Although depending on your actual setup, the above settings might not be relevant.

    For reference purposes, may we see an example of what type of settings are available to you with your Exchange setup using the OWA. This may help shed some light on the situation. If providing a screenshot, be sure to hide any information you’d like to remain private like email addresses etc.

    We apologize for all the back and forth, but pinpointing this issue is still proving difficult without a clear understanding of your setup.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    Hello

    the screen shot is for exchange online (o365) im runing exchange on prem

    is the option is there also ?

    I need to get access to the exchange to see

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    We cannot confirm whether the option is available or not, because we are not familiar with the method you are currently using.

    As mentioned before, for reference purposes, may we see an example of what type of settings are available to you with your Exchange on prem setup? This may help shed some light on the situation. If providing a screenshot, be sure to hide any information you’d like to remain private like email addresses etc.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    hello

    i went to the server where the web site is and did a Telnet of the mail server followed by the port 25 and i see this :

    220 mail.server.co Microsoft ESMTP MAIL Service ready at Mon, 6 Feb 2023 13:55:17 -0500

    so i assume it should work but maybe the user i use is not authorized

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    Thank you for keeping us posted.

    Based on your Telnet connection test, the next best step appears to be either trying a different user or looking into why that user isn’t authorized.

Viewing 15 replies - 16 through 30 (of 42 total)
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