smtp mail failed

  • Resolved kerm007

    (@kerm007)


    3 years, 4 months ago

    hello im trying to make the smtp plugin work internally on a web site im testing if i setup the account without authentication it work

    if in revenge i try to use authentication i enter my credential on the setting it failed all the time with error :

    Could not authenticate your SMTP account.

    This means we were able to connect to your SMTP host, but were not able to proceed using the email/password in the settings.

    Typically this error is returned when the email or password is not correct or is not what the SMTP host is expecting.

    im sure about the user name and password

    what else i could check ?

    Regards

Viewing 12 replies - 31 through 42 (of 42 total)
1 2 3
  • Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    i try a different user same error

    continue test and find a solution

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    Thank you for keeping us posted.

    That really is strange. As another test, can you please try temporarily disabling WP Mail SMTP and then try connecting to your server using the Easy WP SMTP plugin?

    It functions similarly to our Other SMTP mailer. This is just a step to see if the user is being blocked.

    I know this is a strange suggestion, but it will help us to confirm if this issue is WP Mail SMTP specific.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    hello i try with easy wp smtp

    i get this:

    CLIENT -> SERVER: EHLO localhost
    SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
    SMTP Error: Could not authenticate.

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    I see, in that case, it really does appear that the issue lies on the end of the server rejecting your user. If you’d like you can also look into testing other SMTP plugins, but I believe you’d need specific support related to exchange on prem or you’d need to consider an alternative.

    We apologise that we do not have more information/advice specific to exchange on prem.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    Hi

    if i use SMTP Authentication set to none it work so it must be something related to user so i will try to check other option i may have

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    You’re welcome, we hope you are able to confirm the issue sooner rather than later.

    If you have any more questions related to WP Mail SMTP, please feel free to let us know.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    Hello

    i will try to get it working but it must be a smtp permission on the exchange on prem ? i dont have hand on it so i can’t verify but not sure the setting is there on the onprem maybe it’s only for exchange online 🙁

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    Based on the tests you’ve performed so far, we can only confirm that the issue doesn’t appear to be related to SMTP plugins.
    If I were in your situation, I would honestly consider an alternative.

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    other than google is there a free alternative ?

    Thanks

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    In the lite version of WP Mail SMTP the Google and Other SMTP mailers are free mailers and the Sendinblue mailer offers a “free tier” in there plans.

    So you could in theory connect to a different SMTP service using one of the other SMTP services (Yahoo, Outlook, Zoho etc) we’ve listed in the Other SMTP mailer documentation or you can connect to the Sendinblue mailer by following the instructions in this section of our documentation.

    I hope this helps 🙂

    Thread Starter kerm007

    (@kerm007)

    3 years, 4 months ago

    hello

    i set up Sendinblue basic api key and domain and i receive the mail so we are good to go i think

    thanks to all !!

    Plugin Support Dake

    (@dakeg)

    3 years, 4 months ago

    Hi @kerm007

    That’s great news, I’m glad to hear you got everything sorted! Thank you for taking the time to let us know.

    If you have any other questions, please feel welcome to reach out! 🙂

Viewing 12 replies - 31 through 42 (of 42 total)
1 2 3

The topic ‘smtp mail failed’ is closed to new replies.