Hey @wgo1 – Thanks for reaching out!
When you have sometime, can you please share the URL of the form where it’s embedded so I can take a closer look?
Kindly,
Hey @wgo1 –
We haven’t heard back from you since my previous message, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.
Thanks!
Thread Starter
wgo1
(@wgo1)
Prashant,
Thank you for responding. I apologize for not checking back. I was at a conference for several days and not checking the thread.
The site has not been launched yet. That’s why I didn’t include the link in the initial post. Does it make a difference? Probably not, I guess, since you asked for it. Neophyte omission on my part. The link:
https://aaceteams.com/contact/
Thank you again for even looking into it.
Hey @wgo1 – Thanks for sharing the URL!
I looked at the website and noticed that a coming soon page is active. Screenshot. When you have some time, can you please temporarily remove the coming soon page so I can take a closer look? In the meantime, you can also perform a plugin or theme conflict and see if that helps.
Kindly,
Thread Starter
wgo1
(@wgo1)
Coming soon down. Will do the conflict check.
Thank you so much for getting back to me.
Thread Starter
wgo1
(@wgo1)
Prashant,
I deactivated and reactivated – one by one – plugins. No change was seen. I have recreated the form on another site and it works there.
Thank you again.
Hey @wgo1 – It looks like there could be a styling conflict between the site theme and the forms. To fix this, please try the following custom CSS snippet:
.wpforms-submit-container {
display: block !important;
}
.wpforms-container input[type=radio] {
-webkit-appearance: radio !important;
-moz-appearance: radio !important;
appearance: radio !important;
}
And in case it helps, here’s a tutorial on how to add custom CSS like this to your site.
Hope this helps!
Thread Starter
wgo1
(@wgo1)
I will try this. Does it make any difference if your code block comes before or after the CSS code that is already there?
Thread Starter
wgo1
(@wgo1)
That worked. Thank you so much.
Just out of curiosity, was there someplace in the theme’s code that you could see the conflict? Or was it more that since it wasn’t the plug ins, it had to be a theme conflict and the radio code is a standard try fix?
One way or another, thank you again.
Thread Starter
wgo1
(@wgo1)
Actually, wait a minute. When I go to test the form I get a “Form has not been submitted, please see the errors below”, but there are no errors shown below. Can you help on this, or should I start a new thread?
Hey @wgo1 – When we see a form submission error message, it’s usually that optimization plugins are active on the website. When you have sometime, you can follow the solution shared in our documentation here and let me know how it goes.
Kindly,
Thread Starter
wgo1
(@wgo1)
Prashant,
Actually, there are no optimization plug ins installed. So, I don’t think the documentation applies. I’ve created other forms for other sites, but this is the first time I’ve gotten the “Form has not been submitted, please see the errors below” message.
Hey @wgo1 – When you get a chance, can you please try deactivating the Anti-spam feature under Settings > Spam Protection and Security, and see if that fixes the issue? If that fixes the issue, then I’d suggest you to either set up reCAPTCHA, or hCaptcha, or Cloudflare turnstile to prevent spam submission.
Kindly,
Thread Starter
wgo1
(@wgo1)
Prashant,
Unfortunately, shutting of antispam does not seem to make a difference. reCaptcha is already active.
Willliam
