Hi,
UD’s settings aren’t affected by any de-install/re-installa activity. So, you can just remove the folder via FTP, and re-install.
This article is handy for understanding what WP is up to when it’s installing and upgrading plugins: https://updraftplus.com/understanding-wordpress-installs-plugins/
Best wishes,
David
Thread Starter
Uthar
(@uthar)
Thank you problem solved and all settings intact.
You’re welcome!
If you find UpdraftPlus useful, then please give us a positive review, here: https://ww.wp.xz.cn/support/view/plugin-reviews/updraftplus?rate=5#postform
(If we’re not yet worth 5 stars, then please don’t review, but instead reply here to let us know why not – reviews less than 5 stars bring our average down!).
Best wishes,
David
Thread Starter
Uthar
(@uthar)
Changed topic to unresolved again.
I’m not sure what is going on with the update progress but after every single update of UpdraftPlus I have the same problem.
Currently my update process looks like this:
Update UpdraftPlus fails -> I remove the updraftplus folder using ftp -> Install UpdraftPlus again.
This problem only happens with UpdraftPlus, the update process of other plugins works without any problems.
Does someone have a idea what is causing this?
Hi,
This means that your webserver is set up so that files created via FTP (which happens when you install via FTP) have the wrong file permissions to later be edited by PHP (which is attempted when you try to update through the WordPress dashboard).
David
Thread Starter
Uthar
(@uthar)
Thanks for the quick response!
Not sure that is the case here. All plugins are installed using the wordpress dashboard. The only time I use FTP is when I need to remove the updraftplus folder after a failed update.
Also this is the only plugin that is causing issues for me. So it is a bit strange, I can’t think of an issue that could cause this.
Me, too (Windows Server 2012 with Apache and MySQL)!
Enabling Maintenance mode…
Updating Plugin UpdraftPlus – Backup/Restore (1/1)
This hangs forever.
Deleting the “.maintenance” file on my blog’s root folder resolves at least the hanging public website.
Still, UpdraftPlus does not install.
All other plugins install successfully.
Thanks, David. I’ll try.
I just run Process Monitor while updating UpdraftPlus but it lead to no meaningful results.
This still happens with every upgrade, and sometimes even on fresh WP installs. This is the only plugin I use that this happens to. Sometimes it takes several tries to get it installed, each time having to FTP in to remove the folder with the install attempt that hanged.
It’s an annoyance, not a dealbreaker, but it does get to be very annoying when you have to update multiple websites and a 5 minute job suddenly takes an hour (multiplied by number of websites)
Please see: https://updraftplus.com/faqs/wordpress-crashed-when-updating-updraftplus-what-can-i-do/
This is the only plugin I use that this happens to.
Likely because it’s the biggest (because of all the different storage providers supported). If it even happens on fresh installs, you should look at a different hosting company. When WordPress installs a plugin, it unzips a zip file – that’s all. The plugin isn’t involved. Hosting that can’t reliably unzip a zip file isn’t a recipe for fun, as, as you say, you may save a few pennies on the cheap hosting, but it’ll waste plenty of time.
David
David,
Hosting that can’t reliably unzip a zip file isn’t a recipe for fun, as, as you say, you may save a few pennies on the cheap hosting, but it’ll waste plenty of time.
Nice assumption, but no. My hosting is not a cheap hosting solution. Nor is it their cheapest “personal webspace” package, either, thank you very much. I run a business, and don’t do it on the cheap. You have a great product, it just has issues installing/upgrading reliably. I’m not the only one reporting it, either.
Andy
I continue to have the same problem with Updraft Plus updates.
My WordPress sites are hosted on 1and1.com.
Any ideas on how to resolve this problem?
Thanks,
Wayne
I continue to have the same problem with Updraft Plus updates.
My WordPress sites are hosted on 1and1.com.
Any ideas on how to resolve this problem?
The only way I was able to “resolve”, and it will happen pretty much every time you upgrade, is to FTP in and delete the folder for the plugin, then via the WP Plugin Installer, install it again. If it hangs, keep repeating these steps. It seems to finally do it right before you’ve had to do too many repeats. It’s a pain, but until the author acknowledges the issue and fixes it, you’re stuck. Or, as someone pointed it, this plugin is humongous, so it might even be WP at fault and not the author, just to be fair.
Yes, that’s the workaround I’m using. It’s a pain.
However, it’s disconcerting that a backup plugin has such a problem.
I count on Updraft Plus to perform reliable backups and function properly.
If this update problem can’t be resolved, it’s time to look for another backup plugin.
Right now, I can’t confidently recommend Updraft Plus to my clients.
