User Profile forms do not display

  • yanos

    (@yanoverfieldshaw)


    2 years, 7 months ago

    We are using UM version 2.7.0 – recently updated from a very old version and transferred to a modern virtual server – for our departmental website.

    The UM user profile form main pages do not display anymore – only the meta I added to the header displays. This problem affects the default user form and all my custom ones (which include custom fields). All the information is there and can be seen and edited and saved when in edit mode. The shortcodes for the user forms are there on the user page. I have tried:

    • disabling all other plugins
    • changing the child theme (based on twenty-twelve) to another, latest one
    • deleting all the profile forms and starting again from scratch

    Absolutely nothing has worked. When I inspect the page, I don’t see a “um-profile-body” class, although one is mentioned in the css style.

    I am fast approaching wits end… Any help or suggestions you can provide will be very, very, very much appreciated 🙂

    • This topic was modified 2 years, 7 months ago by yanos.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 21 total)
1 2
  • missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    I think you have an issue with your SSL settings.

    Strict-Transport-Security: The site specified a header that could not be parsed successfully.

    Ask your web hosting support about this issue.

    Thread Starter yanos

    (@yanoverfieldshaw)

    2 years, 7 months ago

    Thanks! Our sysadmin found and corrected a problem with the Strict-Transport-Security. But the profiles still aren’t displaying? Thanks again in advance…

    missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    Enable PHP error logging if the debug will give some more info about this issue.

    Read this guide: “How to enable debug logging”

    https://docs.ultimatemember.com/article/1751-enable-debug-logging

    You will probably get a PHP log file with notices and errors in this file when you do the tests: .../wp-content/debug.log

    Post the content of this file here in the Forum and we can give you the PHP error explanation. For best formatting use the Forum’s CODE format.

    Thread Starter yanos

    (@yanoverfieldshaw)

    2 years, 7 months ago

    Thanks! I managed to enable debugging, but I’m not sure what you mean by running the tests. Should I do this? https://modularwp.com/plugin-unit-testing-setup/

    missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    You do the tests when you try to display the User Profile forms.

    Thread Starter yanos

    (@yanoverfieldshaw)

    2 years, 7 months ago

    OK, sorry, that’s what I initially thought, but as the error message didn’t seem directly relevant, I thought I was missing something – overthinking! 

    [02-Nov-2023 04:38:39 UTC] PHP Notice:  Trying to access array offset on value of type bool in /var/www/html/wp-content/plugins/postman-smtp/Postman/PostmanOAuthToken.php on line 45

    This message repeats four times every time I refresh the page, for lines 45 through 48.

    Thanks again for your time…

    • This reply was modified 2 years, 7 months ago by yanos.
    missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    Disable your SMTP plugin to avoid this error message
    and try to load your Profile page form again.

    Thread Starter yanos

    (@yanoverfieldshaw)

    2 years, 7 months ago

    OK, I disabled the SMTP plugin, and now I log no errors when refreshing the page, but the profile still doesn’t display. What’s our next move? 🙂

    missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    Look at WP Tools -> Site Health -> Info -> Display your Profile Form.

    Copy the Profile Form details including all custom fields and post here in the Forum.

    Thread Starter yanos

    (@yanoverfieldshaw)

    2 years, 7 months ago

    This is information in WP Tools > Site Health > info > Ultimate Member Forms. I have 7 forms – I am just posting information for just two of them: (1) the default profile form, to which I added a “test” textarea field, and (2) the “FAE Instructor” profile which should display on the first link I sent. There is a problem with “Field 1” in this second form (its display name is “unit” but I don’t know the meta key as it does not open in the form editor with the error message “This field is not setup correctly for this form”). This field is present in four forms that are copied from the Instructor form template. I contacted UM support back in 2015 (my first thread in the forum) about this and was advised to work around it as it was a probably harmless “serialised” database error. I replaced the field with the field with meta key “unit-name” that you see at the bottom of the second table below. I have already tried deleting all the affected forms and recreating them, after which I no longer see the problematic field, but it had no effect on the profile display (but *lightbulb* I should probably reattempt that, actually, after you fixed the SSL and SMTP problems – I will do it tonight). But please let me know if you see anything else out of the ordinary below… Thanks again!

    #1 Default Profile Form settings:

    Shortcode	[ultimatemember form_id="2080"]
Type	profile
Make this profile form role-specific	
0: um_admin
Template	Default
Primary Button Text	Update Profile
Enable Cover Photos	No
Disable Profile Photo Upload	No
Make Profile Photo Required	No
Show display name in profile header?	Yes
Show social links in profile header?	No
Show user description in profile header?	Yes
Field: user_registered	
title: Registration Date
metakey: user_registered
type: text
label: Registration Date
required: 0
public: 1
editable: 1
edit_forbidden: 1
position: 1
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
Field: test_text	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
type: textarea
title: Test Text Area
metakey: test_text
height: 100px
visibility: all
public: 1
default: This is test text...
html: 1
editable: 1
position: 2
Row: _um_row_1	
type: row
id: _um_row_1
sub_rows: 1
cols: 1
origin: _um_row_1
Field to show in user meta	user_email

    #2 FAE Instructor Profile settings

    Shortcode	[ultimatemember form_id="2062"]
Type	profile
Make this profile form role-specific	
0: um_fae-instructor
Template	Default
Primary Button Text	Update Profile
Enable Cover Photos	No
Disable Profile Photo Upload	No
Make Profile Photo Required	Yes
Show display name in profile header?	Yes
Show social links in profile header?	Yes
Show user description in profile header?	Yes
Field: 1	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
type: select
title: Unit
metakey: 1
default: FADA/FHL
options: a:5:{i:0;s:9:"FADA/FHL ";i:1;s:10:"FBA/FL/FS ";i:2;s:12:"FE/VTS/FMPA ";i:3;s:10:"SAL/FEASS ";i:4;s:0:"";}
visibility: all
label: Unit
public: 1
required: 1
editable: 0
conditional_value: 0
position: 2
Field: linkedin	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
type: url
metakey: linkedin
position: 7
title: LinkedIn
help: Optional - paste a link to your profile page on linkedin.com, e.g., https://www.linkedin.com/pub/yan-overfield-shaw/33/834/1a6
url_text: LinkedIn
visibility: all
label: LinkedIn
url_target: _blank
url_rel: nofollow
public: 1
validate: linkedin_url
required: 0
editable: 1
icon: um-faicon-linkedin
conditional_value: 0
in_group:
Field: academia_edu	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
type: url
metakey: academia_edu
position: 6
title: Academia.edu
help: Optional - paste a link to your profile page on academia.edu, e.g., http://bilkent.academia.edu/YanOverfieldShaw
visibility: all
label: Academia.edu
placeholder: http://bilkent.academia.edu/YourName
url_target: _blank
url_rel: follow
public: 1
validate: url
required: 0
editable: 1
icon: um-icon-university
conditional_value: 0
in_group:
Field: ins_website	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
type: url
metakey: ins_website
position: 5
title: Website
help: Optional - paste a link to your personal webspace
visibility: all
label: Website
url_target: _blank
url_rel: follow
public: 1
validate: url
required: 0
editable: 1
icon: um-icon-android-globe
conditional_value: 0
in_group:
Field: philosophy	
in_row: _um_row_3
in_sub_row: 0
in_column: 1
type: textarea
metakey: philosophy
position: 26
title: Teaching Philosophy
help: Optional - Describe your approach to teaching (150 words)
height: 100px
max_words: 200
visibility: all
label: Teaching Philosophy
public: 1
html: 1
required: 0
editable: 1
conditional_value: 0
in_group:
Field: extra-curricular	
in_row: _um_row_3
in_sub_row: 0
in_column: 1
type: textarea
metakey: extra-curricular
position: 28
title: Extra-Curricular
help: Optional - list your interests outside Bilkent / any extra-curricular clubs you run (150 words)
height: 100px
max_words: 150
visibility: all
label: Extra-Curricular
public: 1
html: 1
required: 0
editable: 1
conditional_value: 0
in_group:
Field: long_bio	
in_row: _um_row_3
in_sub_row: 0
in_column: 1
type: textarea
metakey: long_bio
position: 29
title: Biography
help: Optional - a brief overview of your education, life and career (150 words)
height: 100px
max_words: 175
visibility: all
label: Biography
public: 1
editable: 1
conditional_value: 0
in_group:
Field: um_block_901_19	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: block
metakey: um_block_901_19
position: 10
title: ENG 101 Course Page Link
visibility: all
public: 1
content: <a style="color: #0a5794; font-size: 0.8em;" href="https://fae.bilkent.edu.tr/user/eng101/" target="_blank">ENG 101 Course Information Page</a>
conditional_action: hide
conditional_field: eng102_topic_21
conditional_operator: equals to
conditional_value: 0
conditions: a:1:{i:0;a:4:{i:0;s:4:"hide";i:1;s:15:"eng102_topic_21";i:2;s:9:"equals to";i:3;s:1:"0";}}
in_group:
Field: um_block_901_19_19	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: block
metakey: um_block_901_19_19
position: 13
title: ENG 102 Course Page Link
visibility: all
public: 1
content: <a style="color: #0a5794; font-size: 0.8em;" href="https://fae.bilkent.edu.tr/user/eng102/" target="_blank">ENG 102 Course Information Page</a>
conditional_action: hide
conditional_field: eng102_topic
conditional_operator: equals to
conditional_value: 0
conditions: a:1:{i:0;a:4:{i:0;s:4:"hide";i:1;s:12:"eng102_topic";i:2;s:9:"equals to";i:3;s:1:"0";}}
in_group:
Field: eng102_topic	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: text
metakey: eng102_topic
position: 11
title: ENG 102 Topic
help: Paste your course title here ... (max 50 characters)
visibility: all
label: English & Composition II (ENG 102) - Course Topic
placeholder: Paste your course title here ... (max 50 characters)
public: 1
max_chars: 50
editable: 1
conditional_value: 0
in_group:
Field: eng102_topic_21	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: text
metakey: eng102_topic_21
position: 8
title: ENG 101 Topic
help: Paste your course title here ... (max 50 characters)
visibility: all
label: English & Composition I (ENG 101) - Course Topic
placeholder: Paste your course title here ... (max 50 characters)
public: 1
max_chars: 50
required: 0
editable: 1
conditional_value: 0
in_group:
Field: philosophy_22	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: textarea
metakey: philosophy_22
position: 12
title: ENG 102 Course Blurb
help: Paste your course blurb here ... (max 300 words)
height: 100px
max_words: 300
visibility: all
label: Course Description
placeholder: Paste your course blurb here ... (max 300 words)
public: 1
html: 1
editable: 1
conditional_value: 0
in_group:
Field: philosophy_22_22	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: textarea
metakey: philosophy_22_22
position: 9
title: ENG 101 Course Blurb
help: Paste your course blurb here ... (max 300 words)
height: 100px
max_words: 300
visibility: all
label: Course Description
placeholder: Paste your course blurb here ... (max 300 words)
public: 1
html: 1
editable: 1
conditional_value: 0
in_group:
Field: contact_bilkent_directory	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
type: url
metakey: contact_bilkent_directory
position: 4
title: Contact Details (Bilkent Directory)
url_text: Office & Telephone (Bilkent Directory)
visibility: all
url_target: _blank
url_rel: follow
public: 1
required: 0
editable: 0
icon: um-icon-android-call
conditional_value: 0
in_group:
Field: role_select	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
type: select
metakey: role_select
position: 1
title: Roles (Dropdown)
options: a:1:{i:0;s:14:"FAE Instructor";}
visibility: all
placeholder: Choose account type
public: 1
required: 0
editable: 0
conditional_value: 0
in_group:
Field: eng102_topic_19	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: text
metakey: eng102_topic_19
position: 14
title: ENG 401 Topic
help: Paste your course title here ... (max 50 characters)
visibility: all
label: Technical Report Writing & Presentation (ENG 401) - Course Topic
placeholder: Paste your course title here ... (max 50 characters)
public: 1
max_chars: 50
editable: 1
conditional_value: 0
in_group:
Field: philosophy_22_20	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: textarea
metakey: philosophy_22_20
position: 15
title: ENG 401 Course Blurb
help: Paste your course blurb here ... (max 300 words)
height: 100px
max_words: 300
visibility: all
label: Course Description
placeholder: Paste your course blurb here ... (max 300 words)
public: 1
html: 1
editable: 1
conditional_value: 0
in_group:
Field: um_block_901_19_19_21	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: block
metakey: um_block_901_19_19_21
position: 16
title: ENG 401 Course Page Link
visibility: all
public: 1
content: <a style="color: #0a5794; font-size: 0.8em;" href="https://fae.bilkent.edu.tr/user/eng401/" target="_blank">ENG 401 Course Information Page</a>
conditional_action: hide
conditional_field: eng102_topic_19
conditional_operator: equals to
conditional_value: 0
conditions: a:1:{i:0;a:4:{i:0;s:4:"hide";i:1;s:15:"eng102_topic_19";i:2;s:9:"equals to";i:3;s:1:"0";}}
in_group:
Field: pubs_pres	
in_row: _um_row_3
in_sub_row: 0
in_column: 1
type: textarea
metakey: pubs_pres
position: 27
title: Publications & Presentations
help: Optional - A list of relevant publications
height: 100px
visibility: all
label: Publications & Presentations
public: 1
html: 1
required: 0
editable: 1
conditional_value: 0
in_group:
Field: eng102_topic_19_24	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: text
metakey: eng102_topic_19_24
position: 17
title: ELS 301 Topic
help: Paste your course title here ... (max 50 characters)
visibility: all
label: Advanced Communication Skills (ELS 301) - Course Topic
placeholder: Paste your course title here ... (max 50 characters)
public: 1
max_chars: 50
editable: 1
conditional_value: 0
in_group:
Field: philosophy_22_20_25	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: textarea
metakey: philosophy_22_20_25
position: 18
title: ELS 301 Course Blurb
help: Paste your course blurb here ... (max 300 words)
height: 100px
max_words: 300
visibility: all
label: Course Description
placeholder: Paste your course blurb here ... (max 300 words)
public: 1
html: 1
editable: 1
in_group:
Field: um_block_901_19_19_21_26	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: block
metakey: um_block_901_19_19_21_26
position: 19
title: ELS 301 Course Page Link
visibility: all
public: 1
content: <a style="color: #0a5794; font-size: 0.8em;" href="https://fae.bilkent.edu.tr/user/els301/" target="_blank">ELS 301 Course Information Page</a>
conditional_action: hide
conditional_field: eng102_topic_19_24
conditional_operator: equals to
conditional_value: 0
conditions: a:1:{i:0;a:4:{i:0;s:4:"hide";i:1;s:18:"eng102_topic_19_24";i:2;s:9:"equals to";i:3;s:1:"0";}}
in_group:
Field: eng102_topic_19_24_27	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: text
metakey: eng102_topic_19_24_27
position: 20
title: ENG 312 Course Title
help: Paste your course title here ... (max 50 characters)
visibility: all
label: Introduction to Creative Writing (ENG 312) - Course Topic
placeholder: Paste your course title here ... (max 50 characters)
public: 1
max_chars: 50
editable: 1
conditional_value: 0
in_group:
Field: philosophy_22_20_25_28	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: textarea
metakey: philosophy_22_20_25_28
position: 21
title: ENG 312 Course Blurb
help: Paste your course blurb here ... (max 300 words)
height: 100px
max_words: 300
visibility: all
label: Course Description
placeholder: Paste your course blurb here ... (max 300 words)
public: 1
html: 1
editable: 1
in_group:
Field: um_block_901_19_19_21_26_29	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: block
metakey: um_block_901_19_19_21_26_29
position: 22
title: ENG 312 Course Page Link
visibility: all
public: 1
content: <a style="color: #0a5794; font-size: 0.8em;" href="https://fae.bilkent.edu.tr/user/eng312/" target="_blank" rel="noopener">ENG 312 Course Information Page</a>
conditional_action: hide
conditional_field: eng102_topic_19_24
conditional_operator: equals to
conditional_value: 0
conditions: a:1:{i:0;a:4:{i:0;s:4:"hide";i:1;s:18:"eng102_topic_19_24";i:2;s:9:"equals to";i:3;s:1:"0";}}
in_group:
Field: eng102_topic_19_24_27_30	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: text
metakey: eng102_topic_19_24_27_30
position: 23
title: ENG 206 Course Title
help: Paste your course title here ... (max 50 characters)
visibility: all
label: Business Communications (ENG 206) - Course Topic
placeholder: Paste your course title here ... (max 50 characters)
public: 1
max_chars: 50
editable: 1
conditional_value: 0
in_group:
Field: philosophy_22_20_25_28_31	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: textarea
metakey: philosophy_22_20_25_28_31
position: 24
title: ENG 206 Course Blurb
help: Paste your course blurb here ... (max 300 words)
height: 100px
max_words: 300
visibility: all
label: Course Description
placeholder: Paste your course blurb here ... (max 300 words)
public: 1
html: 1
editable: 1
in_group:
Field: um_block_901_19_19_21_26_29_32	
in_row: _um_row_2
in_sub_row: 0
in_column: 1
type: block
metakey: um_block_901_19_19_21_26_29_32
position: 25
title: ENG 206 Course Page Link
visibility: all
public: 1
content: <a href="https://fae.bilkent.edu.tr/user/eng206/">ENG 206 Course Information Page</a>
conditional_action: hide
conditional_field: eng102_topic_19_24
conditional_operator: equals to
conditional_value: 0
conditions: a:1:{i:0;a:4:{i:0;s:4:"hide";i:1;s:18:"eng102_topic_19_24";i:2;s:9:"equals to";i:3;s:1:"0";}}
in_group:
Field: 0_33	
title: #33
metakey: 0_33
position: 33
Field: 0_34	
title: #34
metakey: 0_34
position: 34
Field: 0_35	
title: #35
metakey: 0_35
position: 35
Field: unit-name	
type: select
metakey: unit-name
title: Unit Name
options: a:4:{i:0;s:15:"FADA / FHL Unit";i:1;s:18:"FBA / FL / FS Unit";i:2;s:20:"FE / VTS / FMPA Unit";i:3;s:16:"SAL / FEASS Unit";}
visibility: all
public: 1
required: 1
editable: 1
conditional_value: 0
position: 2
in_row: _um_row_1
in_sub_row: 0
in_column: 1
in_group:
Row: _um_row_1	
type: row
id: _um_row_1
sub_rows: 2
cols: 1:1
origin: _um_row_1
Row: _um_row_2	
type: row
id: _um_row_2
sub_rows: 1
cols: 1
origin: _um_row_2
Row: _um_row_3	
type: row
id: _um_row_3
sub_rows: 1
cols: 1
origin: _um_row_3
Field to show in user meta	role_select
Field to show in user meta	unit-name
Field to show in user meta	user_email
    • This reply was modified 2 years, 7 months ago by yanos.
    • This reply was modified 2 years, 7 months ago by yanos.
    • This reply was modified 2 years, 7 months ago by yanos.
    missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    There is a problem with “Field 1” in this second form (its display name is “unit” but I don’t know the meta key as it does not open in the form editor with the error message “This field is not setup correctly for this form”).

    Meta_key is 1
    I get the same UM error message “This field is not setup correctly for this form.” when I create a dropdown with a field with meta_key = 1

    Your field data are

    Field: 1	
in_row: _um_row_1
in_sub_row: 0
in_column: 1
type: select
title: Unit
metakey: 1
default: FADA/FHL
options: a:5:{i:0;s:9:"FADA/FHL ";i:1;s:10:"FBA/FL/FS ";i:2;s:12:"FE/VTS/FMPA ";i:3;s:10:"SAL/FEASS ";i:4;s:0:"";}
visibility: all
label: Unit
public: 1
required: 1
editable: 0
conditional_value: 0
position: 2
    Thread Starter yanos

    (@yanoverfieldshaw)

    2 years, 7 months ago

    Thanks for reproducing. Should I just delete the affected forms? Will deleting the form delete the problematic custom field? Should I try and change the meta-key in the DB?

    missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    You can try to remove the “Unit” field in UM Forms Builder.

    Clicking delete on the field will not work,
    but you can find the “Unit” field among your “Custom Fields” boxes
    in the third section of the UM Forms Builder modal.
    Try to delete the “Unit” box.

    Thread Starter yanos

    (@yanoverfieldshaw)

    2 years, 7 months ago

    Great idea, I checked, but unfortunately that field doesn’t show in the Builder. Shall I try deleting and recreating the forms?

    missveronica

    (@missveronicatv)

    2 years, 7 months ago

    @yanoverfieldshaw

    Yes, you have the fields documented now in the “Site Health” report.

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