• yanos

    (@yanoverfieldshaw)


    We are using UM version 2.7.0 – recently updated from a very old version and transferred to a modern virtual server – for our departmental website.

    The UM user profile form main pages do not display anymore – only the meta I added to the header displays. This problem affects the default user form and all my custom ones (which include custom fields). All the information is there and can be seen and edited and saved when in edit mode. The shortcodes for the user forms are there on the user page. I have tried:

    • disabling all other plugins
    • changing the child theme (based on twenty-twelve) to another, latest one
    • deleting all the profile forms and starting again from scratch

    Absolutely nothing has worked. When I inspect the page, I don’t see a “um-profile-body” class, although one is mentioned in the css style.

    I am fast approaching wits end… Any help or suggestions you can provide will be very, very, very much appreciated πŸ™‚

    • This topic was modified 2 years, 7 months ago by yanos.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 16 through 21 (of 21 total)
  • Thread Starter yanos

    (@yanoverfieldshaw)

    Thanks – that site health info is so useful!

    And apologies for the weekend email – feel free to ignore until Monday. I set our member directory to display all the important information anyway.

    So I deleted and recreated all the forms, but the problem persists. I created a new default profile with one built-in and one custom field (see details below). But neither field displays on the profile page: https://fae.bilkent.edu.tr/user/fae/

    Shortcode	[ultimatemember form_id="4560"]
    Type	profile
    Make this profile form role-specific	
    0: administrator
    1: um_admin
    Template	Default
    Primary Button Text	Update Profile
    Enable Cover Photos	No
    Disable Profile Photo Upload	No
    Make Profile Photo Required	No
    Show display name in profile header?	Yes
    Show social links in profile header?	Yes
    Show user description in profile header?	Yes
    Field: user_email	
    in_row: _um_row_1
    in_sub_row: 0
    in_column: 1
    in_group:
    type: text
    metakey: user_email
    position: 1
    title: E-mail Address
    visibility: all
    label: E-mail Address
    public: 1
    validate: unique_email
    editable:
    Field: test_text	
    type: textarea
    title: Test Text Area
    metakey: test_text
    height: 100px
    visibility: all
    public: 1
    default: This is test text...
    position: 2
    in_row: _um_row_1
    in_sub_row: 0
    in_column: 1
    in_group:
    Row: _um_row_1	
    type: row
    id: _um_row_1
    sub_rows: 1
    cols: 1
    origin: _um_row_1

    Thanks again for helping with this…

    @yanoverfieldshaw

    A screen copy of your linked page.

    https://imgur.com/a/xhoufpg

    Plugin Support andrewshu

    (@andrewshu)

    Hi @yanoverfieldshaw

    This thread has been inactive for a while so we’re going to go ahead and mark it Resolved.

    Please feel free to re-open this thread if any other questions come up and we’d be happy to help. πŸ™‚

    Regards

    Thread Starter yanos

    (@yanoverfieldshaw)

    Hi Andrew, this thread is very much not resolved. I still see no profile data on the user pages. Please advise if migrating my data to a clean install of UM is my next option.

    Thread Starter yanos

    (@yanoverfieldshaw)

    OK, some time this week we have started having a new problem, which may or may not be related (I can post in a new thread if necessary). It is now impossible to edit any drop-down fields in the user forms, not even as admin. I have tried reverting the site and plugins to its state before the problem started to no effect. I strongly suspect a css issue as the settings seem fine in the backend. Below is the html for a test instance of the ddn on a form in edit mode:

    <div class="um-field-area  "><select data-default=""     name="test-ddn" id="test-ddn" data-validate="" data-key="test-ddn" class="um-form-field valid not-required um-s1 " style="width: 100%" data-placeholder=""   aria-invalid="false" ><option value=""></option><option value="worry" >worry</option><option value="don't worry" >don't worry</option></select></div>

    And this is the inspector view of the field – the “aria-readonly” property of the “select2_selection__rendered” span class is set to true? Would this stop me editing it in the UM form?

    <div class="um-field-area  "><select data-default="" name="test-ddn" id="test-ddn" data-validate="" data-key="test-ddn" class="um-form-field valid not-required um-s1 select2-hidden-accessible" style="width: 100%; display: block;" data-placeholder="" aria-invalid="false" data-select2-id="test-ddn" tabindex="-1" aria-hidden="true"><option value="" data-select2-id="2"></option><option value="worry">worry</option><option value="don't worry">don't worry</option></select><span class="select2 select2-container select2-container--default" dir="ltr" data-select2-id="1" style="width: 100%;"><span class="selection"><span class="select2-selection select2-selection--single" role="combobox" aria-haspopup="true" aria-expanded="false" tabindex="0" aria-disabled="false" aria-labelledby="select2-test-ddn-container"><span class="select2-selection__rendered" id="select2-test-ddn-container" role="textbox" aria-readonly="true"><span class="select2-selection__placeholder"></span></span><span class="select2-selection__arrow" role="presentation"><b role="presentation"></b></span></span></span><span class="dropdown-wrapper" aria-hidden="true"></span></span></div>
    • This reply was modified 2 years, 7 months ago by yanos.
    Thread Starter yanos

    (@yanoverfieldshaw)

    A quick update. A full reinstall of the plugin has no effect, and does not delete the fields in the database which I guess are the source of the issue. I will have phpmyadmin installed and attempt to clean the wp database before reinstalling. Do you have any tips on how to do it? Thanks in advance…

Viewing 6 replies - 16 through 21 (of 21 total)

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