Whitelisted services empty

  • Resolved idearius

    (@idearius)


    5 years, 6 months ago

    Hello, just like https://ww.wp.xz.cn/support/topic/whitelisted-services-empty/, the “Whitelisted services” section is empty.

    I tried the command suggested there:
    document.getElementById("wf-option-whitelistedServices-sucuri").parentElement;

    The result:
    TypeError: document.getElementById(...) is null

    The inspector showed the LI is empty, too:
    <li class="wf-option-checkboxes"></li>

    It might help knowing that as I was trying to curve a potential attack on the server (was getting 503 errors), I didn’t allow time for the firewall to learn. Could that be the cause?

    Any ideas?

    • This topic was modified 5 years, 6 months ago by idearius.
Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support wfpeter

    (@wfpeter)

    5 years, 6 months ago

    Hi @idearius and thanks for your question.

    As the <li> is empty rather than being restricted by Javascript, I’m not sure trying another browser, clearing caches or an incompatibility with a theme or plugin is the issue here from first look.

    Has this been happening since a fresh Wordfence installation? I ask this because we schedule the daily cron job 10 seconds after the plugin is activated. If these checkboxes are missing on a new installation and scheduled cron is behind or has not run, that’s probably the cause. If you have a plugin like wp-crontrol installed, that could be affecting things but if that doesn’t sound familiar then the server could be stopping this in some other way.

    We can check on whether the scheduled jobs are behind or there are other configuration issues on your behalf if you could send us a diagnostic to wftest @ wordfence . com? You can find the link to do so at the top of the Wordfence Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

    Note: For the fastest response time, please make sure and add any information or questions directly to this topic and not the email address above unless asked.

    Thanks,

    Peter.

    Thread Starter idearius

    (@idearius)

    5 years, 6 months ago

    Thank you for answering, Peter.

    Just now I logged back in to send you the report, decided to check just once more the Whitelisted services section and… voilà, all checkboxes were there!

    I have no idea what happened, as no code, plugin or theme changed. It was the first time I’ve seen it.

    Thanks again for the willingness to help 🙂

    Plugin Support wfpeter

    (@wfpeter)

    5 years, 6 months ago

    Hi @idearius,

    I wonder if the cron job I spoke of had managed to execute by the time you re-checked, or clicking through Wordfence had an effect in setting off scheduled events.

    Let us know in a new topic if anything crops up again and we’ll be glad to help out any time.

    Peter.

Viewing 3 replies - 1 through 3 (of 3 total)

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