Andre Gagnon
Forum Replies Created
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Forum: Plugins
In reply to: [Presto Player] Video disappears on mobileHi James!
Thanks for reaching out! I’m happy to help.
Do you have WP Rocket’s Delay Javascript Execution turned on? I believe it’s breaking our player:
https://docs.wp-rocket.me/article/1349-delay-javascript-execution
Can you add presto-player to the exclusions box?
Forum: Reviews
In reply to: [Presto Player] Perfect support. best player pluginSo happy to hear that! Thanks so much for sharing.
Forum: Reviews
In reply to: [Presto Player] Outstanding quality, functionality and support.Thanks for the OUTSTANDING review!
Forum: Plugins
In reply to: [Presto Player] Integration with Custom Field on the Block FeaturesHi There!
Perhaps your best bet here is to use our shortcode – it will let you pull in a url from a custom field:
https://prestoplayer.com/docs/presto-player-shortcode
Cheers,
Andre
Forum: Plugins
In reply to: [Presto Player] The player stops and the browser indicates RESULT_CODE_HUNGAh, great! Thanks for following up and glad it’s fixed.
Forum: Reviews
In reply to: [Presto Player] Awesome tool! And even better support!Woohoo! 🎉 Thanks so much for the review! I’ll share with the team.
Forum: Plugins
In reply to: [Presto Player] The player stops and the browser indicates RESULT_CODE_HUNGHi There!
Thanks so much for reporting. We fixed a memory leak in the latest version of the plugin (1.6.5). Can you update and let me know if you’re still seeing the issue?
Thanks!
Forum: Plugins
In reply to: [Presto Player] Sticky Video on Mobile not WorkingWe don’t have the ability for the user to move the videos around, but I’ve made note of your request and will bring it up with the team! Thanks so much for the suggestion.
Forum: Plugins
In reply to: [Presto Player] Add translations via Loco TranslateThanks! It looks like you were storing the language files in the loco translate plugin folder, which doesn’t always load properly. This can happen because Loco translate may load after our plugin loads, which is too late.
I moved the translation files to the WordPress “System” folder which is recommended, and it looks to be translating now.
https://share.getcloudapp.com/12uvLR8P
Let me know if you have any other questions.
Forum: Reviews
In reply to: [Presto Player] #1 VIDEO PLAYERThanks so much for the review! 🙌🏻
Forum: Plugins
In reply to: [Presto Player] add Video Not Work in 1.6.2It looks like the REST API endpoints are going to 404. You’ll want to try re-saving permalinks and deactivating other plugins in case there is a conflict there.
But if you’ve obtained a license from another “local store”, then it may be that you have an invalid version. We cannot provide support for unauthorized distributions of our plugin.
Forum: Plugins
In reply to: [Presto Player] Sticky Video on Mobile not WorkingHi There!
We specifically disable sticky scroll when the screen width drops below a certain size since it’s pretty bad UX on mobile devices to have a video there. But you could certainly add custom css to change this behavior.
Since this is a Pro feature, you’ll need to contact Pro support here and we can help you with this. ww.wp.xz.cn does not want us giving pro support here:
Forum: Plugins
In reply to: [Presto Player] Add translations via Loco TranslateHi Maurice!
We just pushed out a fix for the (1.6.3). Can you update and let me know if you’re still not seeing the translation?
Thanks!
Forum: Plugins
In reply to: [Presto Player] add Video Not Work in 1.6.2Hi There,
Since you are a Pro customer, could you contact us here?
https://my.prestomade.com/support/
ww.wp.xz.cn does not allow us to provide pro support here, unforunately.
Thanks!
Forum: Plugins
In reply to: [Presto Player] Video Size On Custom PresetsHi James!
Can you contact Pro support about this? ww.wp.xz.cn does not let us provide support for our Pro version here. Thank you!