Leeberty

Hi @dany897 ,

Thank you for taking the time to conduct a thorough analysis and for sharing a detailed report. We appreciate the effort you’ve put into identifying these issues.

I’ve promptly raised all five points with our development team for review and further investigation.

Thanks for also noting the temporary fixes you’ve applied locally. As you mentioned, modifying compiled files isn’t a long-term solution, so we’ll aim to provide an official fix once everything has been validated on our end.

Thanks again for your contribution and for helping us improve the plugin.

Hi Dany,

Thanks for the post. We’ve already replied to your direct message through our form. It should contain sensitive information that is not permitted to be posted here in WP.ORG.

That said, I’ll be replying without the said information for reference.

From what you described, it sounds like you’ve set things up as expected in Pixel Manager for WooCommerce, specifically by using a supported Consent Management Platform (Iubenda) together with Explicit Consent Mode.

However, when we tested this on our end, it appears that all consent settings are initially set to “denied” before the user accepts cookies, which is the expected behavior when explicit consent mode is active.

For reference, see: We’ve sent the reference image together with the reply to your direct message.

One thing I did notice while checking your site is that PixelYourSite is also running alongside Pixel Manager. We strongly recommend using only one pixel tracking plugin.

Running multiple pixel trackers can lead to issues such as:

• Duplicate events being sent
• Inconsistent or incorrect reporting
• Conflicts in consent handling
• Missing or misattributed tracking data

Because of this, it would be best to remove PixelYourSite and consolidate your tracking within Pixel Manager.

Additionally, could you please send us a screenshot of your Consent Management settings in Pixel Manager, similar to this example? See: https://share.zight.com/E0uplmqP

Once we have that, we’ll be able to review your configuration more closely and continue investigating the behavior you’re seeing.

Looking forward to your reply.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.

Hi @korvak ,

I understand that you’re seeing 0% from the Purchase confirmation page reached per gateway in your debug info. Allow me to help you with this.

We have tested with CheckoutWC, and it’s even recommended in one of our blog posts here: Best WooCommerce Plugins to Increase CRO and Maximize Ad ROI.

The issue you’re seeing is more about your customers not getting redirected back to the purchase confirmation page after payment. This part of the debug info is only to confirm where an issue is coming from, but must be fixed from your payment gateways.

For reference, see: https://sweetcode.com/docs/wpm/setup/requirements#payment-gateways

That said, please send the full debug info directly to our suppport form here so we can check further. See: https://sweetcode.com/support/

Hi @mdc2957 ,

Thanks for getting back.

You’re right that UTMs can help you see where orders are coming from, but you don’t need another plugin to capture them. WooCommerce already has its own built-in order attribution feature that records UTM parameters and the referrer directly in each order. It’s useful, but keep in mind it uses last-click attribution, so it won’t always match what Meta reports.

If you’re looking for a more accurate, data-driven view of which campaigns are actually contributing to sales, Pixel Manager Pro includes GA4 attribution via the GA4 Data API. That gives you a more complete picture than UTMs or WooCommerce’s built-in method. See: https://sweetcode.com/docs/wpm/plugin-configuration/google-analytics#ga4-data-api

I hope this helps.

Let me know if you have further questions.

Due to inactivity, I’m closing this thread for now.
Feel free to add a new reply to continue the conversion for this support request.

HI @wood1e ,

Thanks for your cooperation.

We’ll keep this ticket open as we await your updates.

Let us know if you have further questions. We’d be happy to assist!