abbydazzle
Forum Replies Created
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Working through our upgrade over the weekend. When I try and apply a saved credit card from Chrome, it removes the leading number from each set of 4 digits.
Forum: Plugins
In reply to: [Insights from Google PageSpeed] Plugin Still Supported?I hoped that was the case. Thanks Matt!
Forum: Plugins
In reply to: [Insights from Google PageSpeed] Plugin Still Supported?Appreciate the quick response Matt. What risks are there if we continue to run this plug-in? I know the standard “won’t work with future versions of WordPress”, would you elaborate on what issues we could potentially see? Or how to know when it stops working? Thanks!
Forum: Plugins
In reply to: [Caldera Forms Anti Spam] reCaptcha not working, giving error messageHi there,
I just received word from a client that a customer was unable to submit a form with the V3 captcha – getting the same error that the captcha was not entered correctly.
I was only able to recreate the issue when the form was open more than 2 minutes. I see y’all are working on this (very cool, btw!). Is there an ETA for a fix?
Should I downgrade to ReCaptcha V2?
Thanks!
AbbyThank you VERY MUCH for your help! You can mark this one as resolved.
Thank you for your reply.
I read the help doc about participating in the real-time network but I didn’t quite understand.
I am disabling something that is only reporting information back to WordFence? I’m not turning off any blocking features?
I suppose we will know it works if the site doesn’t come down again.
Is there any way to be notified if the site becomes inaccessible in that sort of manner?
Thank you!
Hi wfdave,
More detailed info may help. Know that I am the only admin and have the only user ID.
On 12/13 around 3pm I was informed the site went down as a customer was paying their bill. I saw this when I visited the website – https://www.dropbox.com/s/kiay8c32ztqdu09/website-screenshot.PNG?dl=0
I logged in to the admin with no issues and the site came back up. Here is traffic from around that time. (my login is from Hixson) https://www.dropbox.com/s/1cmhp0acqdwsxkb/121318-firstlockout.png?dl=0
I don’t see anyone who accessed pay-my-bill page. There was a Ukraine IP block the day before.Yesterday I wasn’t given any details other than “site is down”. Same issue as before 503 – Blocked by Wordfence Network. Here’s traffic from around the time of my notification. I have since blocked the range of Ukraine IP addresses. (my login is from Fort Payne)
https://www.dropbox.com/s/f13d5ytkqvpuu7j/121818-secondlockout.png?dl=0
https://www.dropbox.com/s/p12770s3y9fymiv/121818-secondlockout-2.png?dl=0Here’s a list of current IPs blocked (I assume that’s Active Blocks you mentioned). Most of the blocks are from the weekly emails I receive that show the IPs that were blocked and I go in and manually block them. You can see the range I blocked yesterday and several individual IPs.
https://www.dropbox.com/s/kdkk185db5ge8z4/BlockedIPs.png?dl=0It’s not a case of individual users being blocked from the site, but that the site is inaccessible and I have no idea what’s causing it. And unfortunately I won’t get much helpful info from my client.
Could it be a plugin conflict? I don’t know where to start to replicate this issue or even if I can replicate it. I haven’t made any changes to the site except a few weeks ago. I changed caching timing from 12 hours to 10 hours and added form page URLs to no cache. (Swift Performance) I deactivated it yesterday in case the site went down again I could rule out that plugin.
But, most importantly, how can I know that Wordfence has rendered a site inaccessible? I need emails, text, smoke signals – something so I can take care of it before my client sees it.
Thank you!
Abby- This reply was modified 7 years, 5 months ago by abbydazzle.
My client’s site went down again today with the same 503 error – Blocked by WordFence Security Network.
I would very much like to find out where I should start to investigate this issue.
Thank you.
- This reply was modified 7 years, 5 months ago by abbydazzle.
