abletec

Chembuddy, how large is your database, do you know? Do you have shared, vps, or dedicated hosting?

I advise that you first back up your database using either PhpMyAdmin or similar, or conversely, the command line. You should also back up any user-generated content, ie, images, documents, etc, as well as any purchased plugins or themes. It might be instructive to download the database & examine it in a text editor that can accommodate large files. This might reveal large numbers of unnecessary entries that can safely be deleted, thereby reducing the database to a more manageable size. Sometimes plugins just inundate the database w/stuff that can be deleted, especially if the plugin has been uninstalled.

This can also be caused by a broken theme. You might wish to try renaming your active theme folder & then try logging in. If you can, then changing and/or reinstalling the teme is likely the solution, though if the theme is outdated, changing is likely the better option. Also try renaming your plugins folder by adding a 1 or .old to the end of the folder name & trying to log in. If it works, then you may wish to rename the plugins folder back, then go through each folder in the plugins folder & rename them, except for 1, ie, Akismet, for example, which is core. Then rename the folders, back to their original names, 1 at a time, & try to access the site after each rename. If you rename a folder back to its original & you can’t log back in, you know you’ve found the problem. Once you log in, try to access the homepage. If you cannot, then change the theme to a default theme (they begin w/the word ‘twenty’).

Hopefully this provides at least a few ideas. Truthfully, the error regarding character encoding might suggest a broken theme.

Here’s the error I’m getting:
“Error
The character encoding of the HTML document was not declared. The document will render with garbled text in some browser configurations if the document contains characters from outside the US-ASCII range. The character encoding of the page must be declared in the document or in the transfer ”

Are your database entries correct in wp-config.php?

Hi, chembuddy, & welcome. Please open your wp-config.php file & change wp_debug from ‘false’ to ‘true’. Then try going to your site & copy/paste any error messages that appear.

Please also paste a copy of your .htaccess file in your next reply. You can do this either by viewing it in your hosting provider’s file manager or via FTP (hopefully secure FTP). Please enclose it in backtics (), ie,

 beginning
middle
end

Please consult your WordPress root folder & any subfolders for files called error.log or error_log & send entries.

Please check your hosting provider’s control panel for an aplet called “errors” or “error logs” & paste entries, if available, to your next reply.

Please check your entries to ensure that they do not contain credentials before pasting them to this very public forum.

This is extensive, for which I apologize, but in order to ascertain what’s occurring, we need the information.

Hello, stevenbrett, & welcome. Could you please tell us–do you host on a Linux or Windows platform?

So, Carly, I think if you fix the slug on your categories to match the name, you should be good, remembering that there are certain characters, like the +, that are not permissible.

Hello, again, asghar765. Theme edits likely will not be stored in the database, though there are some exceptions to that. But products, etc will be. You should back up your wp-content/uploads folder where your images live.

Hello, asghar765, & welcome. All of your content, including product categories, etc, are in your database, so that’s the most important thing to back up. Have you tried renaming your theme folder & trying to reach your admin panel? It’ll break the homepage, but let’s see if that might help.