Adnilton Alves de Paula

Subject: Unable to Update Otter Plugin – Persistent Update Loop Issue

Dear Themeisle Support Team,

I’m writing regarding an issue with the Otter Blocks plugin on my WordPress site. I’m experiencing problems updating the plugin to version 3.0.9.

Current situation:

Current version installed: 3.0.8

The update to 3.0.9 starts but never completes

After about 10 seconds, the update request reappears

I have over 100 pages using Otter blocks, so removing/reinstalling isn’t a viable option

Error logs from Rank Math Status show:

“Commands out of sync; you can’t run this command now” errors related to Neve Pro operations during shutdown hooks.

Steps I’ve already tried:

Temporarily deactivating LiteSpeed Cache before updating

Temporarily deactivating Neve Pro Addon

Using Hostinger’s AI Troubleshooter “Fix my website” option

Clearing all caches after each attempt

My website setup:

Theme: Neve Pro

Critical plugins: LiteSpeed Cache, Neve Pro Addon, Otter

Hosting: Hostinger

Could you please help me resolve this update issue while ensuring the safety of my existing Otter blocks content across my pages?

Looking forward to your assistance.

Best regards,

Adnilton Alves

Site: 

https://arautomotivo.com/

Ar-condicionado Automotivo Guia para Ônibus e Frotas

Ar-condicionado Automotivo: soluções para ônibus, frotas e veículos. Guia com expertise em tecnologias avançadas de climatização para profissionais.

arautomotivo.com

P.S.: I can provide additional error logs or information if needed.

[14-Jan-2025 00:56:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘_transient_timeout_neve_supported_cpt_cache’ LIMIT 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, update_option

[14-Jan-2025 00:56:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query UPDATE wp_options SET option_value = ‘1736859410’ WHERE option_name = ‘_transient_timeout_neve_supported_cpt_cache’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, update_option

[19-Jan-2025 17:24:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_neve_supported_cpt_objects_cache’ LIMIT 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, get_option

[19-Jan-2025 17:24:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT option_value FROM wp_options WHERE option_name = ‘_transient_timeout_neve_supported_cpt_objects_cache’ LIMIT 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, add_option, get_option

[19-Jan-2025 17:24:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_transient_timeout_neve_supported_cpt_objects_cache’, ‘1737350690’, ‘off’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, add_option

[19-Jan-2025 17:24:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query INSERT INTO wp_options (option_name, option_value, autoload) VALUES (‘_transient_neve_supported_cpt_objects_cache’, ‘a:0:{}’, ‘off’) ON DUPLICATE KEY UPDATE option_name = VALUES(option_name), option_value = VALUES(option_value), autoload = VALUES(autoload) made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, add_option

[19-Jan-2025 17:24:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query SELECT autoload FROM wp_options WHERE option_name = ‘_transient_timeout_neve_supported_cpt_cache’ LIMIT 1 made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, update_option

[19-Jan-2025 17:24:50 UTC] WordPress database error Commands out of sync; you can’t run this command now for query UPDATE wp_options SET option_value = ‘1737350690’ WHERE option_name = ‘_transient_timeout_neve_supported_cpt_cache’ made by shutdown_action_hook, do_action(‘shutdown’), WP_Hook->do_action, WP_Hook->apply_filters, Neve_Pro\Modules\Post_Type_Enhancements\Module->update_supported_cpt, set_transient, wp_cache_set, WP_Object_Cache->set, WP_Object_Cache->_transient_set, update_option