adr05

I found out what the issue was, maybe this helps somebody.

The person who setup WordPress installations for the two sites had enabled the option to set a custom upload folder (this was done in wp-config.php). The folder was specified in “Settings -> media”. The two sites are on the same server and both of them had the same folder specified in those settings (the uploads folder of the UK site). Once this was rectified for the US site everything worked fine.

Hi,

I haven’t dealt with the hosting side of things so difficult to day. I can investigate though.

Are there any settings in WordPress, Woocommerce or the plugin that I can change from the admin dashboard that might fix this?

Thanks