AForumUser

Yes, it’s “empty result” in WordPress posts metabox. I’m seeing that issue consistently across recently updated posts. In the Quic.Cloud dashboard > VPI, the URL shows up again but with [“empty result”].

Please can you blank out the url you’ve pasted above @qtwrk?

Thanks @qtwrk. My log is pasted here.

Thanks for your help. I’ll get in touch.

Hi @dizzyatinnocraft ,

Matomo has collected some data today (Aug 23), but reports are now frozen on stats from earlier in the day.

• I’ve noticed this at13:04. Reports haven’t updated since then – they’re still frozen on the earlier stats.
• My CronJob is set to run every 5 minutes in CPanel.
• The Sys Report section is below, and I’ve temporarily paused archiving in WPConfig as per your note above. How long should I leave this off?

Thanks in advance!

Crons

• Server time: 2024-08-23 12:57:52
• Blog time: 2024-08-23 13:57:52 (Below dates are shown in blog timezone)
• Sync users & sites: Next run: 2024-08-24 10:40:43 (20 hours 42 min) ( Last started: 2024-08-23 10:45:02 (-3 hours 12 min). Last ended: 2024-08-23 10:45:03 (-3 hours 12 min). Interval: daily)
• Archive: Next run: 2024-08-23 14:21:52 (24 min 0s) ( Last started: 2024-08-23 13:25:03 (-32 min 49s). Last ended: 2024-08-23 13:25:13 (-32 min 39s). Interval: hourly)
• Update GeoIP DB: Next run: 2024-09-11 10:40:43 (18 days 20 hours) ( Last started: 2024-08-13 11:50:02 (-10 days 2 hours). Last ended: 2024-08-13 11:51:11 (-10 days 2 hours). Interval: matomo_monthly)

Thanks for replying. It’s not the usual midnight reset. This can happen at random times in the day, even when reports have already been generated. For instance, I might check reports at 10am, but at 2pm I might see the message “reports haven’t been generated”, and all stats are reset to zero. Then maybe an hour or two later, it all comes back.

I’ve set up WPCron to run manually (I think it’s every 15 minutes).

Thanks for your reply. My plugin version is 5.1.2, which I think is the latest (I don’t see any option to upgrade it in WP). And here’s my system report below.

The same thing has happened today: I had reports and everything was fine all day, but some time this afternoon it seems to reset.

				  # Matomo

* Matomo Plugin Version: 5.1.2
* Config exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/config/config.ini.php" )
* JS Tracker exists and is writable.: Yes ("$abs_path/wp-content/uploads/matomo/matomo.js" )
* Plugin directories: Yes ([{"pluginsPathAbsolute":"$abs_path\/wp-content\/plugins\/matomo\/plugins","webrootDirRelativeToMatomo":"..\/plugins"}])
* Tmp directory writable: Yes ($abs_path/wp-content/cache/matomo)
* Matomo Version: 5.1.0
* Matomo Blog idSite: 1
* Matomo Install Version: 5.1.0 (Install date: 2024-07-12 18:21:50)
* Upgrades outstanding: No
* Upgrade in progress: No

## Endpoints

* Matomo JavaScript Tracker URL:  ($site_url/wp-content/uploads/matomo/matomo.js)
* Matomo JavaScript Tracker - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)
* Matomo HTTP Tracking API:  ($site_url/wp-content/plugins/matomo/app/matomo.php)
* Matomo HTTP Tracking API - WP Rest API:  ($site_url/wp-json/matomo/v1/hit/)

## Crons

* Server time: 2024-08-13 21:00:10
* Blog time: 2024-08-13 22:00:10 (Below dates are shown in blog timezone)
* Sync users & sites: Next run: 2024-08-14 10:40:43 (12 hours 40 min) ( Last started: 2024-08-13 10:45:03 (-11 hours 15 min). Last ended: 2024-08-13 10:45:03 (-11 hours 15 min). Interval: daily)
* Archive: Next run: 2024-08-13 22:21:52 (21 min 42s) ( Last started: 2024-08-13 21:25:03 (-35 min 7s). Last ended: 2024-08-13 21:25:13 (-34 min 57s). Interval: hourly)
* Update GeoIP DB: Next run: 2024-09-11 10:40:43 (28 days 12 hours) ( Last started: 2024-08-13 11:50:02 (-10 hours 10 min). Last ended: 2024-08-13 11:51:11 (-10 hours 8 min). Interval: matomo_monthly)

## Mandatory checks

* PHP version >= 7.2.5: ok 
* PDO extension: ok 
* PDO\MYSQL extension: ok 
* MYSQLI extension: ok 
* Other required extensions: ok 
* Required functions: ok 
* Required PHP configuration (php.ini): ok 
* Directories with write access: ok 
* Directories with write access for Tag Manager: ok 

## Optional checks

* 64-bit PHP Binary: ok 
* Tracker status: ok 
* Memory limit: ok 
* Time zone: ok 
* Open URL: ok 
* GD > 2.x + FreeType (graphics): ok 
* Other extensions: ok 
* Other functions: ok 
* Filesystem: ok 
* Last Successful Archiving Completion: ok 
* Database abilities: ok 
* Max Packet Size: ok 
* Geolocation: ok 
* Update over HTTPS: ok 
* Mobile Messaging SMS Provider: ok 
* Supports Async Archiving: Yes
* Async Archiving Disabled in Setting: No
* Location provider ID: geoip2php
* Location provider available: Yes
* Location provider working: Yes
* Warning Proxy header: HTTP_X_FORWARDED_FOR (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. <a href="https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/" target="_blank">Learn more</a>)
* Warning Proxy header: HTTP_CF_CONNECTING_IP (A proxy header is set which means you maybe need to configure a proxy header in the Advanced settings to make location reporting work. If the location in your reports is detected correctly, you can ignore this warning. <a href="https://matomo.org/faq/wordpress/how-do-i-fix-the-proxy-header-warning-in-the-matomo-for-wordpress-system-report/" target="_blank">Learn more</a>)
* Had visit in last 5 days: Yes
* Matomo URL: Yes ($site_url/wp-content/plugins/matomo/app/)

## Matomo Settings

* Track mode: tagmanager
* Track ecommerce: Yes
* Track codeposition: footer
* Track api endpoint: default
* Track js endpoint: default
* Version history: 5.1.2, 5.1.1, 5.1.0
* Core version: 5.1.0
* Last tracking settings update: 1722110240
* Last settings update: 1722110240
* Disable cookies: Yes
* Mail history: 2024-08-13 06:25:13, 2024-08-12 06:25:12, 2024-08-11 06:25:13

## Logs

* update_geoip2: 2024-08-12 11:45:03 (GeoIP2AutoUpdater: failed to download 'https://download.db-ip.com/free/dbip-city-lite-2024-08.mmdb.gz' to '$abs_path/wp-content/cache/matomo/latest/DBIP-City.mmdb.gz.download': Error while fetching data: cURL error 28: Operation timed out after 3600000 milliseconds with 51059173 out of 51259198 bytes received => GeoIP2AutoUpdater.php:144; GeoIP2AutoUpdater.php:89; ScheduledTasks.php:259; class-wp-hook.php:322; class-wp-hook.php:348; plugin.php:565; wp-cron.php:191;)

# WordPress

* Home URL: $site_url
* Site URL: $site_url
* WordPress Version: 6.6.1
* Number of blogs: 1
* Multisite Enabled: No
* Network Enabled: No
* WP_DEBUG: No
* WP_DEBUG_DISPLAY: Yes
* WP_DEBUG_LOG: No
* DISABLE_WP_CRON: Yes
* FORCE_SSL_ADMIN: Yes
* WP_CACHE: Yes
* CONCATENATE_SCRIPTS: -
* COMPRESS_SCRIPTS: -
* COMPRESS_CSS: -
* ENFORCE_GZIP: -
* WP_LOCAL_DEV: -
* WP_CONTENT_URL: $site_url/wp-content
* WP_CONTENT_DIR: $abs_path/wp-content
* UPLOADS: -
* BLOGUPLOADDIR: -
* DIEONDBERROR: -
* WPLANG: -
* ALTERNATE_WP_CRON: -
* WP_CRON_LOCK_TIMEOUT: 60
* WP_DISABLE_FATAL_ERROR_HANDLER: -
* MATOMO_SUPPORT_ASYNC_ARCHIVING: -
* MATOMO_ENABLE_TAG_MANAGER: -
* MATOMO_SUPPRESS_DB_ERRORS: -
* MATOMO_ENABLE_AUTO_UPGRADE: -
* MATOMO_DEBUG: -
* MATOMO_SAFE_MODE: -
* MATOMO_GLOBAL_UPLOAD_DIR: -
* MATOMO_LOGIN_REDIRECT: -
* Permalink Structure: /%category%/%postname%/
* Possibly uses symlink: No
* Upload base url: $site_url/wp-content/uploads
* Upload base dir: $abs_path/wp-content/uploads
* Upload url: $site_url/wp-content/uploads/2024/08
* Custom upload_path: 
* Custom upload_url_path: 
* Compatible content directory: Yes
* WP_Filesystem Initialized: Yes

# WordPress Plugins

* Create Block Theme: 2.3.0
* Custom Fonts: 2.1.6
* hc functions: 
* LiteSpeed Cache: 6.3.0.1
* Matomo Analytics - Ethical Stats. Powerful Insights.: 5.1.2
* Redirection: 5.5.0
* Spectra: 2.15.1
* UpdraftPlus - Backup/Restore: 1.24.4
* Wordfence Security: 7.11.7 (Network enabled)
* WPS Hide Login: 1.9.16.7
* Yoast Duplicate Post: 4.5
* Yoast SEO: 23.2
* Active Plugins: 12 (create-block-theme:2.3.0 custom-fonts:2.1.6 duplicate-post:4.5 hc-functions litespeed-cache:6.3.0.1 matomo:5.1.2 redirection:5.5.0 ultimate-addons-for-gutenberg:2.15.1 updraftplus:1.24.4 wordfence:7.11.7 wordpress-seo:23.2 wps-hide-login:1.9.16.7)
* Theme: twentytwentyfour (hc-theme)

# Server

* Server Info: LiteSpeed
* PHP OS: Linux
* PHP Version: 8.3.10
* PHP SAPI: litespeed
* PHP Binary Name: /usr/local/bin/lsphp
* PHP Maxmind DB extension: Not loaded
* PHP Error Reporting: 4437 After bootstrap: 4437
* PHP Found Binary: /opt/alt/php83/usr/bin/php -q
* Timezone: UTC
* WP timezone: Europe/London
* Locale: en_GB
* User Locale: en_GB
* Memory Limit: 1024M (At least 128MB recommended. Depending on your traffic 256MB or more may be needed.)
* WP Memory Limit: 512M
* WP Max Memory Limit: 1024M
* Timezone version: 2024.1
* Time: 1723582810
* Max Execution Time: 1500
* Max Post Size: 1024M
* Max Upload Size: 1073741824
* Max Input Vars: 2000
* Disabled PHP functions: No
* zlib.output_compression is off: Yes
* Curl Version: 7.87.0, OpenSSL/1.1.1w
* Suhosin installed: No

# PHP cli

* PHP CLI Version: 8.3.10
* MySQLi support: ok
* PHP CLI configuration: Configured correctly

# Database

* MySQL Version: 10.6.18
* Mysqli Connect: Yes
* Force MySQL over Mysqli: No
* DB Prefix: wpjp_
* DB CHARSET: utf8mb4
* DB COLLATE: 
* SHOW ERRORS: No
* SUPPRESS ERRORS: No
* Uses Socket: No
* Uses IPv6: No
* Matomo tables found: 59
* DB tables exist: Yes
* Matomo users found: 1
* Matomo sites found: 1
* Required permissions: OK

# Browser

* Browser:  (Mozilla/5.0 (Windows NT 10.0; rv:129.0) Gecko/20100101 Firefox/129.0)
* Language: en-gb,en

	

Hi @qtwrk. So I tried this with one of my sites – not the one we’ve been discussing, but it has the same set-up using Cloudflare SSL (full/strict) and LS Cache Plugin.

If I disable proxy, I see the browser SSL cert error saying that the site isn’t secure, as you predicted. So this sounds like pulling optimized images won’t work for me. I think I’ve been able to pull images manually rather than automated, but what’s your opinion? Should I assume image optimization won’t work if my site is using the free Cloudflare SSL in full/strict mode (i.e., with CF origin certificate)? Will the rest of the plugin work for me, or do I need to reconsider my set-up if I want to keep using it?

Thanks for your help.

Hi @qtwrk – so just to confirm, LS Cache Plugin won’t work if I’m using a free Cloudflare SSL cert (full (strict) mode)?