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Viewing 15 replies - 1 through 15 (of 23 total)
  • Thanks Serge, I will do.

    Can you let me know what details would you need to further investigate this, please?

    • This reply was modified 2 weeks, 2 days ago by alanrogers.

    Hi Serge,

    Thanks for the quick response.

    Well it does somewhat, but doesn’t really explain why it might be identifying these people as spam, and whether there is anything to do to prevent Users being flagged before it happens.

    To be honest, I’m not sure what % of Users it’s affecting, as it’s just been reported to me since I got back from vacation this week. I will speak to someone in the business to find out exactly how big an issue this is.

    Can you give me any idea on why these Users may be blocked by the Firewall, so we can at least have some more understanding and provide a solution to the User.

    And, what should happen if they click on the link provided on the screen? I don’t know, as I haven’t had this experience myself.

    Really, I just want to:

    a) reduce the friction this can cause, and

    b) limit the likelihood of Users giving up on the system, requesting a refund, and leaving a bad review.

    Does that make sense?

    Hi, I’m jumping on this ticket because we’re having the same issue.

    We’ve had quite a few of our customers (LMS learners) get in touch to say they are getting this message when working on their courses – https://app.screencast.com/o604VRCCPcIIL

    Apart from telling them to clear their cache, what can we do to ‘manage’ this situation so that our customers don’t get this negative experience?

    Or is it something on their end that we can make them aware of that is causing them the issue?

    To fully understand ‘Why’ they are getting this message would be very helpful.

    Otherwise, the plugin is doing a fantastic job of eliminating the 100’s of Spam User accounts that were being added every week to our website 🙂

    Thanks in advance

    Thread Starter alanrogers

    (@alanrogers)

    Hi Beatrice,

    Many thanks for responding to my question. I actually worked it out for myself just a few days ago after revisiting the site to look again but appreciate the reply anyway.

    All the best,

    Alan

    Thread Starter alanrogers

    (@alanrogers)

    Hi Fahim,

    Thanks for your response.

    Unfortunately I can’t show you a screenshot of the issue as I have now deactivated & deleted the plugin and used a different method to display a carousel on this particular site. I am still using your plugin on another 2/3 sites however as I have no reason to try and edit them right now.

    All I really have for you is the WordPress Serious Technical Issue notification I shared above and say that everything seem to work OK in the backend until I attempted to Edit a page and then I had a error message appear and I couldn’t access ANY page (not just the one where the carousel was displayed) to edit the page. As soon as I deactivated the plugin I could access them as normal.

    Hope this helps.

    Alan

    Thread Starter alanrogers

    (@alanrogers)

    Hi Shameen,

    The issue was a conflict with another plugin, Advanced Dynamic Pricing for WooCommerce.

    Luckily for me it had already been identified by someone else and the other plugin developer issued an Update a couple of days ago. Once I’d applied this then everything was working as it should again.

    Many thanks for your and everyone else’s help and direction on this. Much appreciated.

    Alan

    Thread Starter alanrogers

    (@alanrogers)

    Hi Saif,

    Many thanks for your response.

    Here is a VIDEO screencast of what happens when I try to access a Customer Order to check the details etc – https://app.screencast.com/ofnkVYLMPuIfu

    And here is a screenshot of the message – https://app.screencast.com/rJg0dF33DSkU5

    This is the Error Log –

    2023-10-19T09:57:54+00:00 CRITICAL Uncaught Error: Call to a member function get_price_decimals() on null in /var/www/vhosts/powdercoatpen.com/httpdocs/wp-content/plugins/woocommerce-payments/includes/multi-currency/MultiCurrency.php:1318
    Stack trace: 0 /var/www/vhosts/powdercoatpen.com/httpdocs/wp-includes/class-wp-hook.php(310): WCPay\MultiCurrency\MultiCurrency->set_client_format_and_rounding_precision() 1 /var/www/vhosts/powdercoatpen.com/httpdocs/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters() 2 /var/www/vhosts/powdercoatpen.com/httpdocs/wp-includes/plugin.php(517): WP_Hook->do_action() 3 /var/www/vhosts/powdercoatpen.com/httpdocs/wp-admin/admin-header.php(163): do_action() 4 /var/www/vhosts/powdercoatpen.com/httpdocs/wp-admin/edit-form-advanced.php(425): require_once(‘…’) 5 /var/www/vhosts/powdercoatpen.com/httpdocs/wp-admin/post.php(206): require(‘…’) 6 {main}

    thrown in /var/www/vhosts/powdercoatpen.com/httpdocs/wp-content/plugins/woocommerce-payments/includes/multi-currency/MultiCurrency.php on line 1318

    And this is the Status report –

    ` WordPress Environment
    
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    attachment: 88<br>cookielawinfo: 6<br>custom_css: 3<br>et_body_layout: 5<br>et_footer_layout: 1<br>et_header_layout: 3<br>et_pb_layout: 13<br>et_template: 15<br>et_theme_builder: 1<br>nav_menu_item: 65<br>page: 14<br>post: 1<br>product: 1<br>product_variation: 1<br>revision: 3<br>seedprod: 1<br>shop_order: 58<br>shop_order_refund: 1<br>tablepress_table: 2<br>wp_global_styles: 1 Security
    
    Secure connection (HTTPS): ✔<br>Hide errors from visitors: ✔ Active Plugins (16)
    
    Advanced Dynamic Pricing for WooCommerce: by AlgolPlus – 4.5.2<br>All in One SEO: by All in One SEO Team – 4.4.9.1<br>Colorlib Login Customizer: by Colorlib – 1.3.1<br>CookieYes | GDPR Cookie Consent: by CookieYes – 3.1.6<br>Easy WP SMTP: by Easy WP SMTP – 2.2.0<br>Flexible Shipping: by Octolize – 4.23.0<br>SVG Support: by Benbodhi – 2.5.5<br>TablePress: by Tobias Bäthge – 2.1.8<br>UpdraftPlus - Backup/Restore: by UpdraftPlus.Com<br>DavidAnderson – 1.23.10
    
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    maintenance.php: maintenance.php Settings
    
    API Enabled: –<br>Force SSL: –<br>Currency: GBP (£)<br>Currency Position: left<br>Thousand Separator: ,<br>Decimal Separator: .<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)
    
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    Thanks in advance once again,

    Alan

    Thread Starter alanrogers

    (@alanrogers)

    Hi Mark,

    Thanks for the response once again.

    Actually the hosting company removed them for me as they looked into the files and said they hadn’t changed since 2020 and didn’t look like they were doing anything. The site seems fine so I assume all is good.

    In Wordfence I’ve just checked and changed all these highlighted issues as ‘Ignore until file changes’. Will these mean the highlighted issues will disappear by themselves or should I just keep an eye on them for a few days and manually remove if the last date (22nd October) doesn’t change?

    Thanks again,

    Alan

    Thread Starter alanrogers

    (@alanrogers)

    Hi Mark,

    Thanks for your response.

    I did contact the Theme Developer but they said that because they were WordPress files rather than Theme files, to contact our hosting company.

    I’ve done that now and awaiting a reply but in the meantime can I ask…

    If I have to Delete the files myself is it just as ‘good’ to do it from the Wordfence Dashboard on our site as is through C-Panel of File Manager etc

    Thanks again

    Alan

    Thread Starter alanrogers

    (@alanrogers)

    Once again thank you for your further update to 5.0.6 but unfortunately this has made NO difference or improvement to ANY of the issues I shared in my video yesterday?

    It’s getting REALLY frustrating now!!

    I’m not sure if I should be creating a new thread each time because I have had no further response to this one since the initial one?

    Thread Starter alanrogers

    (@alanrogers)

    Screencast video walk through of remaining issues (that I’ve found so far) – https://app.screencast.com/fF8BlaUQOtDbl

    Hope this helps in identifying the problems and finding a solution

    Thread Starter alanrogers

    (@alanrogers)

    Thank you for the latest update to 5.0.4 but this has only solved issue 1) – I can now Save any amendment to an existing Form.

    ALL of the other issues I reported still remain.

    Later I will record a screencast video to demonstrate these issues and add it here.

    Thread Starter alanrogers

    (@alanrogers)

    Thanks for your swift response to this, I’ve notice a few more issues that will hopefully be linked to points 3 & 4 and will also be resolved in the next update.

    I notice that the Search Facility isn’t working, and also that I can’t get past Page 2 of my Entries Pages?

    Although this screenshot below has 3 highlighted at the bottom it is actually just Page 2!

    https://app.screencast.com/eDcfY9CcaRAEG

    Regarding Points 1 and 2, why do I now need to take action to prevent them by, for point 1) excluding FluentForms path from Litespeed’s settings so it won’t cache further”

    – and for issue 2) more concerningly to me “your server is blocking the REST API request. Maybe Mod Security. Ask your hosting provider to disable mod security for REST API.”

    I didn’t have to take such action in the previous version so can these issues not be resolved within the plugin itself?

    Thanks again for your swift response, much appreciated. I will wait until the next update.

    Thread Starter alanrogers

    (@alanrogers)

    Hi Alex,

    Thanks for your quick response. It wasn’t a criticism as I know you can’t be responsible for compatibility with all platforms but just to let you know. I will send a video though as you’ve asked.

    Many thanks once again for creating the plugin.

    Alan

    Thread Starter alanrogers

    (@alanrogers)

    No worries, thanks for taking the time to respond once again

Viewing 15 replies - 1 through 15 (of 23 total)