andersbolander

Sorry for the late feed back. I have been very busy, so please accept my apologies.

About the possibility of different thank-you pages; We only have one type.

We have been running logs to see what is happening. We have compared Woo to Piwik on Nov. 13th, where 5 out of 41 orders should have been recorded in Piwik since all logs, including the GTMKit one, show that the dataLayer should have been set. We have other issues where nothing is logged, and we are looking into user behavior. I.e. if the window is closed before the thank-you page is called.

To verify the thank-you page we have used this code:

1. if ($is_order_received_page ){ error_log("iverok $place is order receieved by way of woo"); return true; }`</li> <li><code>` “GET /kasse/ordre-mottatt/85108/?key=wc_order_IYcKUlRL4i3In

These five objects have been logged by our server and GTMKit. In our server we have logged that the request is registered by the webserver/NGIX and that the thank-you page is ok.

The GTMKit logg.

1. 2025-11-13T17:17:55+00:00 INFO Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 84729`</li> <li><code>2025-11-13T13:04:40+00:00 INFO Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 84717 [value] => 954</code></li> <li><code>2025-11-13T11:47:02+00:00 INFO Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 84716 [value] => 747.18 [tax] => 105.04 [shipping] => 87.2 [currency] => NOK</code></li> <li><code>2025-11-13T14:39:23+00:00 INFO Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 84724 [value] => 1040.56 [tax] => 143.3 [shipping] => 87.2 [currency] => NOK</code>`
2. ` 2025-11-13T20:19:19+00:00 INFO Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 84739 [value] => 355.03 [tax] => 53.64 [shipping] => 55.2 [currency] => NOK

Can you please give som feed back on possible causes? Could it be browser settings?

Best

Anders

Here is a part of a gtmkit-purchase log from the 19th of october. I will check about the github code with my developer.

2025-10-19T00:03:57+00:00 Info Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 83194 [value] => 161.02 [tax] => 25.8 [shipping] => 55.2 [currency] => NOK [items] => Array ( [0] => Array ( [id] => 5536 [item_id] => 5536 [item_name] => Løpstikke, skåret – Økologisk [currency] => NOK [price] => 92.02 [google_business_vertical] => retail [item_category] => Krydrautvalget [item_category2] => Urter [item_variant] => 50-g [quantity] => 1 ) ) ) [new_customer] => ) 2025-10-19T04:27:31+00:00 Info Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 83187 [value] => 197.95 [tax] => 30.62 [shipping] => 55.2 [currency] => NOK [items] => Array ( [0] => Array ( [id] => 41241 [item_id] => 41241 [item_name] => Krydras Tacokrydder [currency] => NOK [price] => 128.95 [google_business_vertical] => retail [item_category] => Krydrautvalget [item_category2] => Blandingskrydder [item_variant] => 100-g [quantity] => 1 ) ) ) [new_customer] => 1 ) 2025-10-19T07:07:47+00:00 Info Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 83196 [value] => 235.48 [tax] => 47.1 [shipping] => 55.2 [currency] => NOK [items] => Array ( [0] => Array ( [id] => 66494 [item_id] => 66494 [item_name] => Urteposer, bomull (gjenbrukbare) [currency] => NOK [price] => 166.48 [google_business_vertical] => retail [item_category] => Tilbehør [item_variant] => 25-stk,13-x-16-cm [quantity] => 1 ) ) ) [new_customer] => 1 ) 2025-10-19T07:10:58+00:00 Info Array ( [pagePostType] => page [pageType] => order-received [authorId] => 1 [event] => purchase [ecommerce] => Array ( [transaction_id] => 83198 [value] => 626.28 [tax] => 100.33 [shipping] => 55.2 [currency] => NOK [items] => Array ( [0] => Array ( [id] => 1490 [item_id] => 1490 [item_name] => Sort pepper, Tellicherry, hel – Økologisk [currency] => NOK [price] => 98.9 [google_business_vertical] => retail [item_category] => Krydrautvalget [item_category2] => Pepper [item_variant] => 100-g [quantity] => 1 ) [1] => Array ( [id] => 42810 [item_id] => 42810 [item_name] => Penja pepper, svart, hel [currency] => NOK [price] => 259.38 [google_business_vertical] => retail [item_category] => Krydrautvalget [item_category2] => Pepper [item_variant] => 100-g [quantity] => 1 ) [2] => Array ( [id] => 41226 [item_id] => 41226 [item_name] => Crushgrind Vaasa-glass, sett [currency] => NOK [price] => 199 [google_business_vertical] => retail [item_category] => Tilbehør [item_category2] => Kverner [item_variant] => kampot [quantity] => 1 ) ) ) [new_customer] =>

Status is still the same. This is the URL for the thank-you page. https://krydra.no/kasse/ordre-mottatt/<id>/?key=<key&gt;

Thanks for coming back to me. I entered the code.

When checking now, this is what the GTM debug looks like. GTM does not see the container, yet the requests fire. gcs=G111. I believe debug has worked fine when I first connected GTMKit.

Debug:

Page: Handlekurv – Krydra.no
https://krydra.no/handlekurv/
Google Tag: GTM-M29C7NV not found
Please verify that the tag:
Is installed on this page
Is not being blocked (by a browser extension or a consent dialog)

The Woo update has solved the issue.

Thanks for taking this problem seriously. I am following the thread and can appreciate the complexity. I really do hope that it will be solved soon.

Sorry for the confusion in threads. I posted on the GTM4WP as well.
This is for Krokedil:

Dear Kristian,

I does seem like there is a compatibility problem.

To roll back the Klarna solution does not seem entirely safe to me. Which one breaks the other? Maybe a direct contact between Klarna and GTM4WP would be helpful.

The versions involved are:
WordPress 5.3
Klarna Checkout v1.11.5 20K+ installations
GTM4WP v1.11.2 300K + installations
Woo v3.8

General update was run Nov.19. No previous record.

BR
Anders