andrewsupport

Hi,

Unfortunately, we do not provide support or services for domains in the .ru zone due to our company policy related to the ongoing war against Ukraine.

Therefore, we are unable to assist with this request.

Thank you for your understanding.

<span style=”font-size: inherit;”>Hi,</span>

For now, I can recommend modifying the line where the error occurs by adding the <code dir=”ltr”>@ symbol to suppress the warning.

Please replace:

<code dir="ltr">return (unserialize($sp<span data-placeholder-token="true" class="text-token-text-primary cursor-text rounded-sm">['objattr']</span>));

with:

<code dir="ltr">return (@unserialize($sp<span data-placeholder-token="true" class="text-token-text-primary cursor-text rounded-sm">['objattr']</span>));

Also, regarding the mPDF library version – the currently used version is a compromise solution for compatibility between different PHP versions.

The latest mPDF versions work better with PHP 8.4+, however they may not work correctly on older PHP versions. Since many users still use older PHP environments, we currently use a more compatible mPDF version to avoid broader compatibility issues.

Alternatively, you can contact our support team and we will send you the fully patched file directly:https://support.bestwebsoft.com/hc/en-us/requests/new

Hi,

Is the issue still present after upgrading the mPDF library?

If yes, please let us know and we will continue investigating the problem.

Hi,

Unfortunately, we cannot reproduce this problem on our local environment.

To investigate the issue further, we would normally need:

• WordPress admin access with Administrator permissions
• FTP credentials (host, username, and password)

During testing, we may temporarily deactivate plugins or switch the theme, so we also recommend creating a full backup of your site beforehand.

However, since this is a public place, it is not safe to share such sensitive information here.

Please create a private support ticket using the following link:
https://support.bestwebsoft.com/hc/en-us/requests/new

Once the ticket is created, you can safely provide the access details there, and we will do everything possible to resolve your issue.

Hi,

Unfortunately, no CAPTCHA solution can provide 100% protection — if someone manually fills the form, they can sometimes pass reCAPTCHA. We haven’t worked with hCaptcha or Cloudflare Turnstile enough to give a confident recommendation about switching to them.

As practical alternatives you can consider now:

1. Approve new accounts manually — require admin confirmation before an account becomes active.
2. Use a hidden (unguessable) registration page — don’t expose the registration URL publicly; share it only with real users.
3. Disable public registration completely (allow only admin-created accounts).

Hi,

Could you please upgrade MPDF library on the PDF & Print settings page if you haven’t done it yet?

Hi,

We updated the plugin. Could you please check if the issue is still relevant. Thank you.

Hi,

We’re sorry to hear about your experience.

Please note that no anti-spam solution can guarantee 100% protection against all spam attempts, especially if automated bots are constantly evolving. In many cases, continued spam registrations may be related to server configuration, caching, conflicts with other plugins, or custom registration flows that bypass standard WordPress hooks.

The plugin is actively used on many websites and works as expected in properly configured environments.

We appreciate your feedback.