angusmansfield

It was a combination of two things – the first was the Order Actions box had somehow been disabled and the second was a simple collapse able arrow in the top right hand screen of the New Order meant the Create Order button did not appear – so by reinstating them both the create order option was available again

Please make sure to enable the Order Actions option so the Create Order button appears. Here’s how you can enable it:

1. On the Add New Order screen, click the Screen Options tab at the top right corner of the page.
2. In the dropdown panel, make sure the Order Actions checkbox is checked.
3. Close the Screen Options panel, and you should now see the Order Actions box on the page.
4. Add the order details and then click the Create Order button.

Thanks again for your help and I am very happy to provide a review for the forum

Thank you for coming back to me – I have done what you have asked

<span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”>Please make sure to enable the</span><span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”> </span><strong style=”font-family: Inter, sans-serif; white-space-collapse: collapse;”>Order Actions<span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”> </span><span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”>option so the</span><span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”> </span><strong style=”font-family: Inter, sans-serif; white-space-collapse: collapse;”>Create Order<span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”> </span><span style=”background-color: rgb(251, 251, 251); font-family: Inter, sans-serif; white-space-collapse: collapse;”>button appears. Here’s how you can enable it:</span>

1. On the Add New Order screen, click the Screen Options tab at the top right corner of the page. Done 
2. In the dropdown panel, make sure the Order Actions checkbox is checked. Done 
3. Close the Screen Options panel, and you should now see the Order Actions box on the page. Done 
4. Add the order details and then click the Create Order button.

 But the create order button does not appear – all other Plug Ins remain disabled apart from Paypal and Woocommerce – so people can still place an order

Thanks for any assistance you can give

Ok I have followed your instructions and switched to a WordPress theme Twenty Twenty Five – then run the conflict test by deactivating ALL the Plugin’s apart from WooCommerce and I still cannot create an Order Manually with WooCommerce –

Ok thank you I will try and follow these steps but it will be tomorrow now by the time I can get to it and on first read this looks very technical

Ok I have deactivated all the Plug Ins apart from Woo Commerce as WP Admin does not allow me to deactivate that one ( I lose Woo Commerce as a result) and even though all the other Plug Ins have been deactivated I still cannot load an order Manually !

Ok I have found the Plug Ins and found there were some updates to be done – which I have left overnight but they are still running and have not been updated. There are 13 PlugIns in total and I now get an error message which reads:

“You have multiple WordPress image optimisation plugins installed. This may cause unpredictable behaviour while optimising your images, inaccurate reporting, or images to not display. For best results use only one image optimiser plugin at a time. These plugins may cause issues with Smush:”

The WooCommerce update appears to have gone through remotely but I am still not able to add an order Manually and I need to be able to – I could do this before with no issue

System Status Report

### WordPress Environment ###

WordPress address (URL): [Redacted]
Site address (URL): [Redacted]
WC Version: 9.8.3
Legacy REST API Package Version: ✔ 1.0.1
Action Scheduler Version: ✔ 3.9.2
Log Directory Writable: ✔
WP Version: ❌ 6.7.2 - There is a newer version of WordPress available (6.8.1)
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External object cache: –

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PHP Max Input Vars: 5000
cURL Version: 8.12.1
OpenSSL/1.1.1w

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[REDACTED]

### Post Type Counts ###

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attachment: 2267
custom_css: 1
elementor_library: 3
generate_page_header: 1
nav_menu_item: 9
page: 12
product: 952
revision: 211
shop_order: 474
shop_order_refund: 16
wpforms: 1

### Security ###

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Hide errors from visitors: ✔

### Active Plugins (13) ###

All in One SEO: by All in One SEO Team – 4.8.1.1
Autoptimize: by Frank Goossens (futtta) – 3.1.10
Elementor: by Elementor.com – 3.19.0
GP Premium: by Tom Usborne – 1.4.3
Leverage Browser Caching: by Rinku Yadav – 2.2
PHP Compatibility Checker: by WP Engine – 1.6.1
UpdraftPlus - Backup/Restore: by UpdraftPlus.Com
DavidAnderson – 1.23.16

WooCommerce Legacy REST API: by WooCommerce – 1.0.1
WooCommerce PayPal Payments: by WooCommerce – 2.5.2 (update to version 3.0.5 is available)
WooCommerce: by Automattic – 9.8.3
WP Mail SMTP Pro: by WP Mail SMTP – 4.4.0
Smush: by WPMU DEV – 3.12.6
WPForms Lite: by WPForms – 1.8.6.4

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Currency: GBP (£)
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Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

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Enabled: ✔
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Shop base: #259 - /shop/
Basket: #138 - /basket/ -  Contains the woocommerce_cart shortcode
Checkout: #139 - /checkout/ -  Contains the woocommerce_checkout shortcode
My account: #140 - /my-account/ -  Contains the [woocommerce_my_account] shortcode
Terms and conditions: #319 - /terms-and-conditions/

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Name: GeneratePress
Version: 3.5.1
Author URL: https://tomusborne.com
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personally we recommend using a child theme. See: How to create a child theme

Theme type: Classic theme
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Overrides: –

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Shop country code: GB
WooCommerce currency supported: ✔
Advanced Card Processing available in country: ✔
Pay Later messaging available in country: ✔
Webhook status: ✔
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Oldest: 2025-03-31 23:14:29 +0100
Newest: 2025-05-01 16:53:01 +0100

Failed: 142
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### Status report information ###

Generated at: 2025-05-01 16:53:21 +01:00

Thanks for replying – but the add order function within WP Admin simply does not work any longer – when I save it does not create an order – there is no error message as such either. i don’t think its as a result of the latest upgrade but I am not sure