Austin M - a11n

Hi @romina00! Thanks for your question. I’ve translated it via Google Translate and will respond in English, if that’s alright. I’ve translated it to:

Hello, is it possible to add free downloadable virtual products to the shop? At the moment I have inserted a product at 0 euros but I would like it to appear for free. Another question: is it possible for this product to skip the step at check out and allow the user to download immediately, after filling in the essential data (only name and e-mail)? The ideal would be to have the product listed along with all the paid ones but for which, once clicked, you are given the opportunity to download it immediately and for free.

If I’m understanding you correctly, you want to offer free products, and you have two specific questions on this topic:

1. Can you have a product display as “free” instead of “0€”?
2. Can you skip part of the checkout process for a free product, given that payment is not necessary?

The answer to both questions is yes, but with the caveat that they would require custom code.

For displaying “free” instead of 0€, you can use the snippet given here to accomplish this.

For simplifying checkout for free products, you can use the snippet given here.

Hi Doug,

Thanks for clarifying. The default behavior of the additional information section is to show all attributes of the product and possible values for those attributes. If you’d like to change this, you’d need to either hide the additional information section completely and only rely on the variation descriptions, or write some custom code to change the additional information section when a user selects a variation.

To hide the tab completely, you can use one of the methods outlined here. This would be the simpler of the two solutions.

To customize it, you’d need to write some custom code. Someone might respond here with some advice on custom code to use, but, if not, we have a customizations page with resources for contacting a developer for help. You can also ask about this on the WooCommerce Slack Community or WooCommerce FB group which are great places for customization questions like this.

I think I’ve fixed it in the silliest way possible. I discovered that updating the product twice, one right after another, generated the variants IDs and than they get synced.
I was so frustrated so I kept hitting that update button and discovered it works like this :))
So i guess we can consider this as resolved?

Good detective work @lauralazin! We will investigate why this happens, but it’s good to know that there’s a work-around for it in the meantime!

I’m going to go ahead and mark this thread as resolved. Feel free to create a new thread if you have any further questions!

We haven’t heard back from you in a while, so I’m going to mark this as resolved. Feel free to start a new thread if you have any further questions!

Hi @deputydoug! I understand you want to have a way of showing unique additional information for each variation.

I think the variation “description” field is what you’re looking for here. This is unique to each variation and will only be displayed when that variation is selected. You can see where this field is here: https://docs.woocommerce.com/document/variable-product/#section-7

Thanks @mnppdt28. That looks normal.

For the order in the screenshot, do you know for a fact that payment was collected on the order? I’m not familiar with the ApcoPay gateway plugin, as it’s not one of ours, but it’s possible that the way this payment gateway works is that an order is created when a user leaves your site to confirm their payment via 3DS rather than when they actually confirm the payment. This would lead to a situation where there are some “ghost” orders that are created where the user never completed checkout. I would double check that you received payment from this customer if you’re unsure.

If you did, then I would reach out to the developers of the ApcoPay gateway plugin, as they’d be better able to help you troubleshoot this.

This thread hasn’t gotten much traction, so I’m going to go ahead and mark it as resolved. Feel free to open a new thread if you have any further questions!