Austin M - a11n
Forum Replies Created
-
Forum: Plugins
In reply to: [WooCommerce] error galeria del productoThanks for the screenshot @bebeeco. Looking at the screenshot, it seems that the product gallery has been moved to the middle of the page and collapsed, as shown here.
If you click on the highlighted section, does the product gallery show up again?
If not, do you see any JavaScript errors on that page? You can check for JavaScript errors with your browser of choice by following the steps outlined here: https://ww.wp.xz.cn/support/article/using-your-browser-to-diagnose-javascript-errors/#step-3-diagnosis
Thanks!
Hi @katieplummer06. Thanks for the additional information. Your system status report looks normal.
I recently noticed the issue, but I think it occurred when I imported users and orders from a staging site back in May. From some research, I have a hunch that I maybe imported orders before users, but I don’t remember.
Yes, that could definitely do it. Orders are assigned to customers using a user ID, which are numeric IDs that auto-increment when a new user is created. So the first user on the site will have an ID of one, the second user will have an ID of 2, etc. If user 1 on the old site is different than user 1 on the new site, the orders would get assigned to the wrong customers and cause the issue you’re seeing.
How did you import everything? Would it be possible to reimport it and overwrite the previously imported items, or is that not an option at this point?
Forum: Plugins
In reply to: [WooCommerce] Woo Commerce External Links issueHi @belvedere312. Thanks for the additional information. I was able to see the same behavior on my test site. It looks like the
+sign is converted to%2Bwhen the link is accessed from the “Buy Product” button. This is then converted back to a + sign in the search field on eBay instead of a space.This conversion happens in URLs to be able to include characters that normally wouldn’t be there (like spaces), or to make it so characters that normally have a special significance in URLs (like the / character) can be included in a URL as just text, with no special significance. It seems that the Buy Product button “URL-ifies” certain characters in links.
Now that we’re aware of this, you can take advantage of it. The + is originally added as a stand-in for a space, so you can just replace the + signs with spaces. Once you do, they will be converted to
%20, which is the URL code for the space character. This will then be converted back to a space in the actual eBay search itself, leading to the proper number of search results.Feel free to open a GitHub issue here with our developers if you think this should work differently. I’m not entirely clear if this is intended functionality or not.
You’re very welcome @rengoeptar! Let us know if there’s anything else we can help with 🙂
Thanks for the additional information @waldis84. It looks like you’re on an outdated version of WooCommerce. Can you try updating to the latest version, removing one of the products from the Facebook catalog, and then resyncing to see if it imports correctly?
Let us know how that goes and we’ll go from there!
Hi @itaybeeri and @maxkdave. I’d recommend creating a thread in the PayPal Payments support forum about this. The support team for that plugin would be better able to address this issue.
I’m going to close this thread on our side, as it is not directly related to PayPal Checkout.
Forum: Plugins
In reply to: [WooCommerce] Need help with product quantitiesHi @shifat686634, thanks for the clarification. I’d recommend the Product Add-Ons plugin, in that case. You can set the duration as a required add-on and then multiply the base price based on what duration the user selects. Would that work for your needs?
Forum: Plugins
In reply to: [WooCommerce] Bug Order Count WooCommerce AnalyticsHi @henrikgda. If you look through the individual orders listed in the Analytics reports, are you able to see these extra orders there? Are they duplicate orders, blank orders, or something else? It might make sense to look at a specific period of time, like a month, to make it easier to narrow down.
Forum: Plugins
In reply to: [WooCommerce Stripe Payment Gateway] Stripe – [error] => stdClass ObjectHi @tomguk. This error means that the saved payment source on the subscription (so that automatic payments can be taken) is corrupted somehow and isn’t recognized by Stripe. I’m unclear what would cause that problem, as the Yith Subscriptions plugin is not one of ours. I’d recommend reaching out to Yith about this, as they’d be better able to troubleshoot this issue. Let us know if you have any further questions!
Hi @odixon01. I understand you’re having some issues with shipping and virtual products. Virtual products, by definition, do not include shipping, so these two things are mutually exclusive. Do you need a shipping address for the teachers because they need to input the student information in the shipping fields? If so, a better way to do that might be to use a plugin like Product Add-Ons to add additional fields so that teachers can input the information about their student. Would that work for your needs?
Forum: Plugins
In reply to: [Meta for WooCommerce] Variables Products Mapped to FB Product Sets issueHi @bluecubes. I understand you’re having issues with variations not syncing to Facebook. There are a few limitations when it comes to syncing products to Facebook. Are any of the variations out of stock or marked as “virtual” products? These will not sync to Facebook.
Alternatively, do the variations correspond to exactly one attribute combination? For example, if you have two attributes, “size” (small, medium, large) and “color” (red, green, blue), if a variation is set to size=medium and color=red, that should sync, but if the variation is set to size=medium and color=any, that will not sync. Could that be the issue at play here?
Lastly, can you post your system status report? You can find that by going to WooCommerce > Status in your site’s admin area (or yoursite.com/wp-admin/admin.php?page=wc-status&tab=status , replacing “yoursite.com” with your site’s actual URL), then clicking “Get system report,” then “Copy for support.”
Thanks!
Forum: Plugins
In reply to: [WooCommerce Blocks] missing .pot fileHi @madsb.
Are you sure that there isn’t a translation file?
To clarify, there should definitely be a .pot file. As for a .po file, it seems like this does exist as well, and, regardless, po files should not randomly disappear.
Where are you storing the .po and .pot files you’re creating? If you store them in the plugin folder, they will be erased if you update the plugin. Could that be what’s happening?
Forum: Plugins
In reply to: [Meta for WooCommerce] PIXEL PROBLEMHi @paolo8913. OK, at this point, I would recommend full conflict testing. Please try disabling all plugins except for WooCommerce and the Facebook extension, switch to a default theme, and then retest the issue. If it works correctly in this barebones configuration, reactivate your other plugins and themes one by one until the issue resurfaces. Let us know how that goes or if you have any further questions!
Forum: Plugins
In reply to: [WooCommerce] Hide Fiter by CategoryHi @tphamdev12. Thanks for sharing your system status report. It looks like you’re running the WooCommerce Product Search plugin. Is this how the category filter was added to the shop page? If so, you’ll want to contact the support team for that plugin directly. To do that, go to https://woocommerce.com/my-account/create-a-ticket/ and choose “WooCommerce Product Search” as the product you need help with.
If not, do you know how that functionality was added?
Forum: Plugins
In reply to: [WooCommerce Blocks] Display NEW badge functionHi @databell96. Blocks are set up a bit differently, so it’s not surprising that this code wouldn’t work there. You would likely need a snippet that is specific to blocks. Per our support policy, customizations are outside the scope of the support we can offer, but we have a customizations page with resources for contacting a developer for help. You can also ask about this on the WooCommerce Slack Community or WooCommerce FB group which are great places for customization questions like this.