Austin M - a11n

Hi @robword, thanks for checking. I’ve reached out to our devs about this and will follow up once I hear back from them.

Hi @hattrick90. Are you using the built-in CSV Importer? If so, you’ll want to use External URL and Button text for the column names, as shown in our sample CSV here. These columns are only relevant for products with the Type of external. If these products do have the external type and are still not working, can you upload a copy of the import file to something like Google Docs and share the link so that we can take a look? Thanks!

Hi @agstudio, @mshokry. When you say your dashboard “shows zero for new order reports,” what do you mean exactly? Are you talking about the Analytics > Orders report? If so, are orders not showing up after a certain date, or is something else happening?

When you say you tried to rebuild the report, what do you mean by that? Are you referring to importing historical data?

Hi @karawaggio. There should be more information about what caused these errors in WooCommerce > Status > Logs in your dashboard. If you go to that page and open the dropdown, do you see any logs with “fatal-errors” in the name? If so, what errors do you see there? Feel free to copy them into something like Pastebin and post the link, or post them directly into a post if they are not too long.

Hi @ershadzolfi, thanks for the clarification. I don’t know of a way to accomplish this with a plugin, so your customization is probably the right direction to go here. Per our support policy, customizations are outside the scope of the support we can offer, but we have a customizations page with resources for contacting a developer for help. You can also ask about this on the WooCommerce Slack Community or WooCommerce FB group which are great places for customization questions like this.

I will also leave this thread open in case any others have suggestions.

Hi @supportitc.

which file should I edit to modify the single product page template?

A single template is built from multiple template files, as template elements are re-used in multiple places. Many templates also call functions that are defined elsewhere in the plugin code. For this reason, it’s tough to know which file includes the code you need to edit. A good place to start would be searching for the text string “Additional Information” in the WooCommerce plugin files and going from there. With some detective work, that should lead you to the section you need to change.

Hi @beckyhowers.

I need a download of the orders we have received with the following information per order:

Date
Order number
Products within the order with corresponding amount the customer was charged and VAT breakdown

None of the Analytics reports provide this exact breakdown. The Orders report, as you’ve seen, has the Net Sales, but no breakdown of taxes. (I’ll explain this below, but you can read about what “Net sales” refers to here).

The Revenue report does show taxes, but only the sum of all taxes for a specific date range, not broken down by individual order.

If this is something you’d like to see, feel free to open an issue on the WooCommerce Admin GitHub repo here.

You can also customize the reports to show this information. You can see examples of how to do that here.

Also, are you able to advise what the net value is in the order report (when it is working). We utilise stripe. Is the net value reported the value charged to the customer without VAT? Or is it the value charged to the customer without VAT and the Stripe fee?

You can read more about this at the link above, but net sales is defined as “Gross Sales – Returns – Coupons,” meaning gross sales with the value of returns and coupons subtracted.

Gross sales is defined as “Sale price of product(s) x quantity ordered. Does not include [read: does not take into account] refunds, coupons, taxes or shipping.”

So net sales does not include VAT. The Stripe fee is subtracted after the transaction occurs on your site, so WooCommerce does not see it and does not take this into account in the reports.

• This reply was modified 5 years, 10 months ago by Austin M - a11n. Reason: link formatting