Austin M - a11n
Forum Replies Created
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Forum: Plugins
In reply to: [WooCommerce] Problem with “includes XX” not translating to DanishHi all. I’ve created a bug in the WooCommerce GitHub repo about this, per the devs’ instructions. You can see that bug (and follow along with our progress on it) here.
Forum: Plugins
In reply to: [WooCommerce] Problem with “includes XX” not translating to Danish@booklysql @sasafriedrich @nardus @modkid @jakajaka @gianlucaantonini I’m in discussions with the developers about this now, but we’re still having difficulty replicating the issue. Can you all post screenshots of your tax settings? Specifically, we’re looking to see what you have set in the Tax Options tab (WooCommerce > Settings > Tax > Tax options) and either Standard Rates or Reduced Rate Rates, whichever you’re using. If you don’t already have a screenshot service installed, here are a few options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/Thanks!
Forum: Plugins
In reply to: [WooCommerce] Bulk sale schedule price changeHi @exxis. You can definitely bulk edit the sale price itself using either the “Change to” or “Set to regular price decreased by (fixed amount or %)” options. There is not a way to bulk edit the sale schedule that I know of, though. If I had to guess, I’d say that there is likely a third party plugin somewhere that adds this functionality, but I can’t say for certain.
You could also create it yourself with a customization. Per our support policy (https://woocommerce.com/support-policy/#customisation), customizations are outside the scope of the support we can offer, but we have a customizations page (https://woocommerce.com/customizations/) with resources for contacting a developer for help. You can also ask about this on the WooCommerce Slack Community (https://woocommerce.com/community-slack/) or WooCommerce FB group (https://www.facebook.com/groups/advanced.woocommerce/) which are great places for customization questions like this.
Forum: Plugins
In reply to: [WooCommerce] Custom countries and customersThis thread isn’t getting any responses, so I’m going to go ahead and mark it as resolved. Feel free to start a new thread if you have any further questions!
Forum: Plugins
In reply to: [WooCommerce] public_html/product-tagHi @maxtiarrediamo. Can you give us any more details about this error? What makes you think that this is related to WooCommerce, and WooCommerce 4.3 in particular?
Forum: Plugins
In reply to: [WooCommerce] Product Sort, Product Search, Add to CartHi @arnoldjewelers.
1. (backend) When I go into my product list if I try to use the search bar in the right-hand corner it does not work at all.
What do you mean, exactly? It doesn’t filter the products and just shows all the products? Or it doesn’t show any products? Or something else?
2. (frontend) If a customer tries to sort products from low to high or any other sort option it says no products found.
Yes, I was able to see the same thing when I went to the link. That is definitely strange. I don’t see any JavaScript errors on the page, but it’s likely that something is going wrong behind the scenes here. Can you post your system status report? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.”
Can you also go to WooCommerce > Status > Logs in your dashboard and see if you have any fatal error logs? If so, could you upload them to something like DropBox so that we could take a look?
3. (frontend) The add to cart button went blank.
This is a CSS issue. You’ll notice that the text is still there, it’s just the same color as the background of the button.
Go to Appearance > Customize > Additional CSS and add the following code:
.single-product-page .product-info .single_add_to_cart_button { color: black; }That should turn the text of the button back to black.
- This reply was modified 5 years, 10 months ago by Austin M - a11n. Reason: CSS formatting
Thanks for checking that @matias1111. When you say it doesn’t allow the page to load, what do you mean, exactly? Can you send a screenshot of the page with the error? If you don’t already have a screenshot service installed, here are a few options:
* https://snipboard.io
* http://skitch.com/
* http://getcloudapp.com/
* http://awesomescreenshot.com/
There is also a walkthrough guide here: https://en.support.wordpress.com/make-a-screenshot/One more thing you could try to do here just in case is to enable WordPress Debug. This will tell us what exactly went wrong, and what we can do to fix it.
Here is how you can enable this:1) Login to your site through FTP
2) Make a backup copy of wp-config.php
3) Open this file and add the code below
4) Save and re-upload this file
5) Find this line of code:define('WP_DEBUG', false);6) Change it be this:
// Enable WP_DEBUG mode define('WP_DEBUG', true); // Enable Debug logging to the /wp-content/debug.log file define('WP_DEBUG_LOG', true); // Disable display of errors and warnings define('WP_DEBUG_DISPLAY', false); @ini_set('display_errors',0);Now, try installing the plugin again and let us know what error shows in the debug log when you try to do this.
Thanks!
Forum: Plugins
In reply to: [WooCommerce] WooCommerce catalog site with multiple “vendors”Hi @trackerstefanie. Yes, the Vendor plugin is to turn a regular store into a multi-vendor marketplace. The Catalog Mode plugin is the one that would remove the options to purchase products and turn the site more into a catalog. I think you would need both here. I checked with the developer of the Catalog Mode plugin, and it should be compatible with Product Vendors.
Forum: Plugins
In reply to: [WooCommerce] WooCommerce catalog site with multiple “vendors”Hi @trackerstefanie. There is Advanced Catalog Mode for WooCommerce plugin that accomplishes the catalog aspect, and Product Vendors for the multi-vendor functionality. I’m not sure that these two plugins are compatible, but, if they are, this would likely be the cleanest way to accomplish the functionality you’re looking for, as I don’t know of any single plugin that would do both the vendor and catalog functionality.
I’ve reached out to our developers about the compatibility between these two plugins and will keep you updated as I learn more!
If you’d like to test it out yourself, we do have a 30 refund window, so you can buy them and return them if they don’t work. I will hopefully have answer for you within a day or so, however, if you want to wait.
Forum: Plugins
In reply to: [WooCommerce] Woocommerce AnalyticsHi @pipoulito.
Is there any pattern with the orders that are missing? Are they all for the same product, or all created within a certain time frame, for example? Were any of them imported?
Also, is this happening for most of your orders, or just a few?
Hi @matias1111. People occasionally see errors when attempting to install the plugin. I’d recommend switching to a default theme, such as Twenty Twenty, and disabling all other plugins, and then trying the install again. Hopefully, once the plugin is installed, things will start working correctly.
Forum: Plugins
In reply to: [WooCommerce] Bulk sale schedule price changeHi @exxis. You can bulk edit the sale prices with the default bulk editing functionality, as explained here.
There is no way to bulk edit the sale dates, however, as far as I know.
- This reply was modified 5 years, 10 months ago by Austin M - a11n. Reason: fixed link formatting
Forum: Plugins
In reply to: [WooCommerce] Problem with “includes XX” not translating to DanishHi all. I’ve reached out to our developers about this. I agree that this issue seems too widespread to be a fluke. I’ll keep you all updated as I learn more.
Forum: Plugins
In reply to: [WooCommerce Admin] Woocommerce Dashboard Not LoadingCan you all post your system status reports? You can find that by going to WooCommerce > Status in your dashboard, then clicking “Get system report,” then “Copy for support.” That might give us some clue as to what is going on. Thanks!
Forum: Plugins
In reply to: [WooCommerce Admin] “Your customer report has been sent to your email” IssueYou will only lose changes if you customized files in the WooCommerce plugin, specifically. Updating WooCommerce will not overwrite changes in your theme.
That being said, yes, you should theoretically be able to just disable Google Site Kit, run the report, and then reenable it without causing problems, at least on the WooCommerce side of things. You’d want to reach out to Google to confirm if that will cause problems on their side.