Arnel C.

Hello Cymortho,

Sorry for the problem with the WordPress site not working. First, I think that the main issue is confusion over what you’re importing from a WordPress.com site and then using in a stand-alone (ww.wp.xz.cn) installation. Typically, it’s been my experience that only data is being transferred into the ww.wp.xz.cn site. None of the functionality from the WordPress.com site should be transferred over. All of the installation files for the ww.wp.xz.cn site should be working via the web server and database server in the host that is the destination of the import (and the location of the standalone WordPress installation). The URL that you are using to access the site should be accessing this same installation. Can you please clarify how you are accessing the new site? It should be a different URL from your WordPress.com site. You said that you’re self-hosting as well. Does your host have all the necessary pre-requisites for the installation to work properly? It does sound like you managed to get it working at one point. If you were able to make it work BEFORE the import, then there should be no reason that the WordPress is not working. Please let us know how you installed it and what kind of platform you’re installing it to. If you can provide a URL for the installation, we can also look at the site to see what might be happening. If you haven’t already, make sure that you have the debug mode enabled (in the wp-config.php file). Please provide us a little more information and we can look at it further. If you are of a mind to start over, you can install a fresh standalone WordPress site and then use a plugin like the WordPress Importer. There’s also more information in the Codex about importing content.

Kindest regards,
Arnel C.

Hello Nipun21,

This error may require that you work with your host’s technical support in order to resolve. The suggestions to resolve this involve making the max_allowed_packet variable to be increased, or you may need to look at the MysQL log to see if the lost connections issue is detailed. The issue is discussed in further detail in this post.

Hope that helps to get the issue resolved!

Arnel C.

Hello Patbell101,

Sorry for the spam on your email accounts. If you’re using security to make sure your site is not being infiltrated by malware, then that is good. Scripts that generate spam can often be loaded into websites. The way you’re getting spam suggests that your domain may already be on a spammer’s list, your website may be openly showing that email address, or you might have a script generating spam on your server. We often use SSH to review the mail logs to see where emails coming from in order to determine the source of the email.

If you can’t take that step then you should talk with your mail host to get more information. A WordPress installation itself typically has nothing to with a mailgun subdomain immediately getting spam – unless it’s infiltrated with malware that is the source of the spam. Your mail issue still would be better off addressed with your mail host.

Kindest regards,
Arnel C.

Hello Ikohut,

I was taking a look at your installation procedure. Sorry for the issues with the install. It really should be fairly straightforward. I did see this tutorial while I was searching for a possible solution for you. Review their steps and see if it doesn’t help you resolve the installation problem you’re having.

I hope that helps!

Regards,
Arnel C.

Hello Treesure,

Sorry that your email notifications don’t seem to work. There are two possibilities that I can think of that may cause emails not to work. By default, WP uses PHP to send mail. If your host’s php.ini file is not configured correctly, OR if for some reason their server security is blocking email then mail will not work. If you are using SMTP protocol (usually setup through a plugin), then you need to check your settings for the outgoing SMTP server and make sure that it is working. In both cases, the best thing for you to do is to work with your web hosting tech support in order to determine what’s causing your emails not to work.

I hope that helps you more quickly find the source of your email problem!

Regards,
Arnel C

Hello,

Thanks for your question. Basically, the issue is that the status of a comment is in the same database entry as the comment. Once you delete the comment, then there is no record of the comment or status of removal. You would need to find a plugin (if there is one) that provides a response before the comment is removed, or speak with a programmer to add one for you. There are several comment moderation plugins such as this one: WordPress Comments Manager which may meet your needs. Check out the WordPress site for the many differents plugins on this topic.

Regards,
Arnel

Hello Chautruongvy,

Sorry to hear that you’re having an issue with the wp-options table not being present. I would first use a MySQL client like phpMyAdmin and look to see if the table is present in your database. If not, then you should either restore from a backup, or you may have to replace the table from another installation – but that installation should basically be identical to what you were currently using until that error occurred. The intent being that you want to have an identical table that you can export and then import into your current installation. The options table is necessary for WordPress to properly work. I know that this doesn’t give you a reassurance that it can definitely be fixed, but if you do get everything working (by re-installing or recovery) – make sure that you keep an up-to-date backup of your installation at all times. Sorry for all the frustrations with the database.

Kindest regards,
Arnel