astuart
Forum Replies Created
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Forum: Plugins
In reply to: [Seamless Donations is Sunset] Problem with some repeat donationsHi there,
I know that things were set up properly because the repeated donations were working before and the one-time donations are still working. It seems that at some point on Jan 11th, things stopped working. We got about 8 repeat donations go through, but 3 that did not that day and then a few more the following day.
-AlisonForum: Plugins
In reply to: [Seamless Donations is Sunset] Problem with some repeat donationsHi David,
I was just able to connect with the person who is linked to the PayPal. So, PayPal has processed all the recurring donations however we have not been notified of these payments. It seems that we get informed of the one time donations, but not the repeating ones. Should I delete and reinstall the Seamless Donation plugin? If I do this, will it impact the upgrade that we purchased (we paid some extra so we could change the order of the donations amounts)?Any advice would be appreciated,
Thanks,
AlisonForum: Plugins
In reply to: [Seamless Donations is Sunset] Problem with some repeat donationsIt is a different person who gets the PayPal information. All I can see is the information on the dashboard and the plugin. Everything was working fine until the 11th of January. We’ve had a number of repeated donations happen over the past month. Then on the 11th, we should have had 2 go through based on the information on the donor part of the plugin, but they didn’t. There were 3 on the 12th that didn’t go through and one yesterday. I have contacted the person with the PayPal account and will update this post when I find out whether the donations have gone through on PayPal. I just don’t know why the whole thing was working fine until some point on the 11th. Thanks for keeping this post open.
AlisonForum: Plugins
In reply to: [Seamless Donations is Sunset] Problem with some repeat donationsHi there,
I wasn’t that concerned about the emails and I will add the captcha to the site. I am concerned about the repeated donations that haven’t gone through. We had 2 from yesterday and 8 from today that don’t seem to have been processed. I know that people can stop, but since they just signed up last month, this is the first time it is actually repeating. Any thought’s on this?
Thanks,
AlisonForum: Plugins
In reply to: [Seamless Donations is Sunset] Problem with some repeat donationsOh, one extra thing – this morning we got 8 email notifications that had no name and $0 as the information. This is also what started getting us concerned. Thanks again.
Forum: Plugins
In reply to: [Seamless Donations is Sunset] Donor and Donation Information is BlankThanks for the help, I’ve figure it all out.
Forum: Plugins
In reply to: [Seamless Donations is Sunset] Donor and Donation Information is BlankThanks for the help, I updated all my plugins and that seems to have worked. I can now see the donor and donation information. However, the main reason we were wanting to see this information was to see if people had made a monthly or a one-time donation. Is it possible to see this information somewhere?
Forum: Plugins
In reply to: [Seamless Donations is Sunset] Donor and Donation Information is BlankThis is happening to me as well. PA-MOJA.com
I just installed the plugin recently and I really like a lot of it. However, it is really important to be able to see the donor information. Also, I can’t tell whether they have donated monthly or just once.