Bartek
Forum Replies Created
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Forum: Plugins
In reply to: [ShopMagic - email automation] What the hell happened to version 3?We are still working on those improvements. I know, I ask for a lot, but with a bit more patience we will be able to polish the new version and actually introduce improvements, we hope you will find usable.
Best regards!
Forum: Plugins
In reply to: [ShopMagic - email automation] Bulk Export & Automation OrderingI am really sorry, as this must have been missed while rewriting our plugin in version 3.0. I must admit, it shouldn’t occur, but it did.
We will try our best to bring this back as soon as possible! I will keep you informed.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] Automation bugI’m closing this thread due to lack of response. Feel free to continue the conversation, if any troubles arise or you will try to provide more information.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] no MX record sending emails to SPAMHi @appollo564!
I’m sorry to hear that your emails are being marked as SPAM. Actually, it isn’t ShopMagic’s fault, but there’s a quite simple solution to that.
You need to add MX record in DNS section in your domain’s management panel. Find the best way to set it up.
Alternatively, you can go to ShopMagic → Settings → general and add your address at “Email from” to use some other domain. This doesn’t resolve the problem automagically, another domain also has to have MX record for better domain credibility.
Lastly, and possibly with the greatest benefit, use some SMTP plugin, which will be using your mail server (if you have such at your hosting).
You may also interest in other techniques to improve mail deliverability, which also consists of setting up some DNS records at hosting panel.
Hi @jan01
In such case, I am afraid it’s not possible. To add proper padding to your whole content, you’d needed to add a bit of code, as we include text editor rather than email editor, what implies that we do not expect any advanced formatting.
Nonetheless, to align your content, you could view your email as code (preview source in tools in TinyMCE editor) and wrap your elements in
<div style="margin: auto">– this should help you center content. If that’s too technical for you, feel free to share the content of an email (if it’s not disclosed, if it is, you may use may email address bartek [at] jaskulski [dot] wpdesk [dot] eu). I will try to advise you particularly on your case then.Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] Automation bugI’m sorry you experience such troubles. The error you mention is not related to ShopMagic.
To debug this issue, firstly check Logs → Outcomes page – it’s possible that some automations actually fire, but cannot be finished due to some error. If that’s so – anything should be on this page.
If this doesn’t bring any piece of information, I would ask you to collect ShopMagic’s logs and send it over to us to analyze.
You can enable logging in ShopMagic by heading to ShopMagic → Settings → General → Enable logging. Let ShopMagic work for some time (day or two) collecting logs, or make a test purchase which leads to an email not being sent. Importantly, to download the log file you should seek in your server’s error log or (if you’ve enabled WordPress debugging by setting
WP_DEBUGandWP_DEBUG_LOGtotrueinwp-config.php) inwp-content/debug.logon your website (usually accessed through FTP connection).If hope either way, you will be able to give us more detailed information about the issue to help you resolve it.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] Problems with icloudHi @skus
Such issues are usually related to general email deliverability. Did you check your emails with spam tester and are you sure that your domain has correctly set DNS headers as DKIM, SPF, etc.?
Additionally, it’s the best to rely on some SMTP solution to send emails, as WordPress built-in mailing functionality cannot be relied on for higher volume messaging.
We will try to perform some tests with icloud domain on our side, but from my experience, I can already tell you that there’s a little that ShopMagic can do about it. We’re simply providing message editor and scheduling system, there’s nothing to interfere with mailing functionalities.
I will mark this topic as not support question, as conditions heavily rely on your setup and flow, and it cannot be reproduced or considered as direct plugin’s issue. Nevertheless, it doesn’t mean that you are not allowed to continue this thread – feel free to post any of your findings about settings mentioned above and let us know whether it hopefully brought you any aid.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] subscription email Automation days changeHi @lawrenceitg
As you refer to a feature included in paid extension, I would recommend you to head to our official support channel at shopmagic.app – consulting there may result in faster response time for our paid users.
Best regards,
BartekHi @jan01
You are able to align text to center by setting this in TinyMCE editor, as shown on the top bar.
If you’d like to create more advanced formats, it’s usually done by splitting email content into multiple tiny table elements (which you can insert in the editor as well), but this may not be such straightforward to set up.
Best regards,
Bartek- This reply was modified 3 years, 4 months ago by Bartek.
Forum: Plugins
In reply to: [ShopMagic - email automation] how to export lists of abandoned cartsHi @jan01
Unfortunately, Abandoned Carts doesn’t come with export feature, it is included neither in free nor paid version of our plugin.
Additionally, I can’t promise that such a feature will land, but we will list it in our todo list.
Alternatively, with the addition of another free extension, ShopMagic for Google Sheets, you could export any new cart to your spreadsheets, but to make this work on all previous ones, you’d needed a paid extension ShopMagic Manual Actions.
Lastly, if you are experienced enough, you could try to retrieve those data straight from database with some SQL query.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] What the hell happened to version 3?Hi @zappob and @aebenstein
Latest plugin update fixes save issues — you are now able to disable email tracking without troubles.
Hi @spoonjab and @rocketmarket
I wanted to let you know, that latest patch resolves your issues. Please, upgrade to ShopMagic 3.0.8!
Forum: Plugins
In reply to: [ShopMagic - email automation] Mismatching emails causing orders to failHi @jbender929!
I am sorry to hear that you experience some serious issues about ShopMagic.
I see, you are our pro version customer and you are eligible for premium support through our official channel found at shopmagic.app.
If you don’t mind, please, head there and paste the link to this issue. Additionally, I would be grateful if you could close this support ticket, not to misguide basic version users.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] What the hell happened to version 3?Hi!
I’m sorry to say, that we’ve acknowledged this bug. On the bright side – it’s going to be patched in 3.0.7 release coming soon.
Best regards,
BartekHi!
I just wanted to update that we are on our way to patch this issue in upcoming 3.0.7 release.
Stay tuned!