Bartek
Forum Replies Created
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Forum: Plugins
In reply to: [ShopMagic - email automation] Still email tracking in V.3.0.4 + bugsI am closing the thread as discussion moved here
Forum: Plugins
In reply to: [ShopMagic - email automation] Automations not workingI close the thread for the time being, but if you will supply requested information, feel free to respond – we will further investigate the issue!
Best regards,
Bartek
Forum: Plugins
In reply to: [ShopMagic - email automation] Automations not workingHi @skus
In such case, I would ask you to enable debugging in ShopMagic and send over the logger data (you may use some temporary access service, like pastebin.com with a week expiration).
You can enable logger in ShopMagic → Settings → Enable logger. Try to reproduce the issue (whole automation flow, not the test) and send us log file with collected information. You will be able to retrieve log file following this guide: https://woocommerce.com/document/finding-php-error-logs/#php-error-logs-on-the-server
Forum: Plugins
In reply to: [ShopMagic - email automation] Issue checkout since latest updatesYou report the same issue as mentioned here: https://ww.wp.xz.cn/support/topic/cannot-checkout-list-must-be-opt_in-or-opt_out/
I would ask you to respond to me in linked topic and I will be able to close this thread, if you don’t mind.
As this issue is linked to marketing lists, could you please navigate to ShopMagic → Marketing → Lists and look for any published list you have there? Disable them temporarily – this should prevent checkout issue.
Another workaround would be to open such a list and just hit the save button – there might be some issues with upgrading process, which we are still investigating. Plain save should correctly convert the data structure to the newest version.
If you are determined to downgrade the plugin, you can download a previous release from the plugin’s repository page at the bottom of the Advanced view section.
Forum: Plugins
In reply to: [ShopMagic - email automation] Customer Manual Trigger doesn’t workHi @attila73!
As to your suggestion – we’ve already acclaimed, when you contacted us through the support channel – it just awaits implementation, where more urgent issues will be resolved 🙂
Let me gently remind, that you are referring to ShopMagic Manual Actions which is a part of PRO bundle and as such it is not tightly related to ShopMagic. Additionally, I would suggest to contact us through support platform accessible from https://shopmagic.app website.
About the bug, you report: does the automation list users without any filters? Can you successfully execute automation but action fails? Are any outcomes saved with failure message?
To further debug this issue, I would recommend enabling debugging in ShopMagic → Settings → Enable logger. Try to reproduce the issue and send us log file with collected information. You will be able to retrieve log file following this guide: https://woocommerce.com/document/finding-php-error-logs/#php-error-logs-on-the-server
Forum: Plugins
In reply to: [ShopMagic - email automation] Automations not workingHi @skus
Would you mind telling me, what events are those automations assigned to?
Does “Send test” display any error information you could share with us?
Forum: Plugins
In reply to: [ShopMagic - email automation] What the hell happened to version 3?Hi @zappob
I just wanted to inform you about the current progress in ShopMagic.
With release of 3.0.5 we introduced a suggested setting to disable email tracking. You can head to ShopMagic -> Settings -> General and turn it off (it’s enabled by default).
You can also check out updated example of ShopMagic extension on our GitHub account: https://github.com/shopmagic/shopmagic-example
You also mention an issue with icons in GUI – could you post a screenshot of those invisible icons? We were unable to reproduce this circumstance in our environment.
Hi @cdatab
We’ve just released ShopMagic 3.0.5 which fixed Order Pending events. Feel free to update!
Forum: Plugins
In reply to: [ShopMagic - email automation] Fatal errorHi @carlosopp!
We’ve just released ShopMagic 3.0.5 which includes the file, that caused trouble on your server. Feel free to update!
Forum: Plugins
In reply to: [ShopMagic - email automation] Multiple Errors w/ Shop MagicHi @oxomgt!
We’ve just released ShopMagic 3.0.5, which resolves your issue. Feel free to update and confirm the bug is gone.
Forum: Plugins
In reply to: [ShopMagic - email automation] no pdfs displaying when trying to attachHi @scopieg!
We are patching this bug, but in meantime you can make use of workaround: if you open dialog to attach PDF attachment and switch back and forth between “Upload files” and “Media library” tab. Then any of your pdfs should appear.
Hello @spoonjab!
Could you, please, check how your marketing lists are configured? This error suggests, that at least one of them (even if saved as draft) may interfere with the checkout process.
As to automatic installation of ShopMagic extensions – we are already aware of the issue and fix for that will be released next week.
Let me also remind, that as user of paid version, you are encouraged to contact us through official support channel at https://shopmagic.app. This way, we will be able to provide you with faster responses and through debugging.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] Fatal errorHi @carlosopp!
We’ve noticed that the repository build of the plugin is somewhat incomplete, and we are investigating the issue.
The file, that is referenced in error message (
cache/CompiledContainer.php) should be attached in zip file. When it’s not found, it tries to create such a file on your server, but something had to went wrong during saving the file (it may be related to your server settings).I would recommend to wait for upcoming ShopMagic release, scheduled for next week, which will resolve that issue.
I will let you know, when plugin will be ready!
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] Critical ErrorHi @rckelsey!
Just wanted to mention that update is ready!
Feel free to update and confirm the bug is solved.
Best regards,
BartekForum: Plugins
In reply to: [ShopMagic - email automation] Not sending mails with shortoodesHi @samuel222!
Just wanted to mention that ShopMagic 3.0.4 is up and ready and covers the issue you reported.
Feel free to update and confirm, the bug is resolved.
Best regards,
Bartek