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Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]

Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago

Ok, final update. Ipage did not enable ctype for PHP 7.4 like they said they did. I just had them confirm it was enabled while I walked through the confirmation steps. Now all kinds of stuff seems to be working as it should.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]

Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago

Hi @ryancowles, thanks. However, Jetpack does not work with PHP 7.4 on my site, yet runs with Thrive Apprentice just fine under PHP 7.3. I think I’m going to pull my hair out.

At this point, I’m not sure if it is Jetpack or something else. It was said in another post above that the problem was that Ctype was not enabled for PHP 7.4. My host enabled it and I still have the same problem (I’ll need to confirm again with my host that it was enabled).

Steps:

Set site to use PHP 4
Go to the manage WP interface
Select Jetpack dashboard

The error I get is: Jetpack Dashboard was unable to properly communicate with your website. Please check your website’s error logs to see what’s wrong.

The error log shows this:

20210204T100405: beardnbush.com/index.php

PHP Fatal error: Uncaught Error: Call to undefined function ctype_digit() in /hermes/bosnacweb04/bosnacweb04am/b1398/ipg.plcadmin/wp_site_1611617410/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/legacy/class-jetpack-signature.php:217

Stack trace:

#0 /hermes/bosnacweb04/bosnacweb04am/b1398/ipg.plcadmin/wp_site_1611617410/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-client.php(162): Jetpack_Signature->sign_request(‘dD8Cy*hhwNvCd*H…’, 1612451045, ‘O1kxFaQdg9’,

PHP needs to then be reverted to 7.3 for Jetpack to work again.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]
Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago
@erania-pinnera , this seemed to do the trick for the fix:

Increase memory limits
PHP memory limit set from 256M to 512MB
max post size from 20M to 60MB.
WP-memory limit from 40M to 256 MB
max upload size from 20 MB to 50 MB
max execution time from 120 to 300.
- This reply was modified 5 years, 3 months ago by beardnbush.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]
Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago
Hi @erania-pinnera, I did contact them again and it was not enabled. Their response: “Thank you for your patience. I have enabled Ctype extension successfully on PHP version 7.4”

However, even though they enabled it, it still does not work under 7.4. It will install, but you cannot go through the setup without the [HTTP 500] error.

In the CGI log, it does show an uncaught function for Ctype in the class-manager.php file.

/hermes/bosnacweb04/bosnacweb04am/b1398/ipg.plcadmin/wp_site_1611617410/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-manager.php(1667): Automattic\Jetpack\Connection\Manager->verify_secrets(‘regis
20210203T111433: beardnbush.com/index.php
PHP Fatal error: Uncaught Error: Call to undefined function Automattic\Jetpack\Connection\ctype_digit() in /hermes/bosnacweb04/bosnacweb04am/b1398/ipg.plcadmin/wp_site_1611617410/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-manager.php:1743
Stack trace:
#0 /hermes/bosnacweb04/bosnacweb04am/b1398/ipg.plcadmin/wp_site_1611617410/wp-content/plugins/jetpack/vendor/automattic/jetpack-connection/src/class-manager.php(1667): Automattic\Jetpack\Connection\Manager->verify_secrets(‘regis
- This reply was modified 5 years, 3 months ago by beardnbush.
Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]

Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago

Hi @jenhooks , that’s because I had to set the PHP version back to 7.4 so I can work on my site. If i change it to PHP 7.3 then my site stops working, yet Jetpack will start working.

Any ideas?

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]

Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago

@drawmyface interestingly, even though it will setup under 7.3, after setting the site back to 7.4, Jetpack cannot be viewed in the dashboard and the error: “There has been a critical error on this website. Please check your site admin email inbox for instructions.”

I’m using Thrive Themes, so maybe it is a problem with that plugin. I’ll revert to Twenty Twenty and see if that makes a difference.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]

Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago

Hi @drawmyface , thanks for the help.

After trying just about every troubleshooting step, I found that the Ctype in the function for setting up Jetpack was not supported in PHP 7.4, but is support in PHP 7.3.

I reset the PHP to 7.3 and Jetpack installed like a charm.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]

Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago

Hi @erania-pinnera , thanks for the suggestion.

I have tried to reconnect, uninstall, reinstall and reconnect Jetpack before making this post. I just tried it again and it is still giving me the same message: The Jetpack server was unable to communicate with your site https://beardnbush.com [HTTP 500]. Ask your web host if they allow connections from WordPress.com. If you need further assistance, contact Jetpack Support: http://jetpack.com/support/

Other suggestions? I’m willing to try anything 🙂

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] The Jetpack server was unable to communicate with your site [HTTP 500]

Thread Starter beardnbush
(@beardnbush)

5 years, 3 months ago

Hi Ryan, thanks for the help. Both the WordPress Address (URL) and the Site Address (URL) are set to be: https://beardnbush.com

Initially, the site did have http://beardnbush.com a couple of days ago, but I had changed it at that time but was still getting the same error.

Forum: Plugins
In reply to: [Jetpack - WP Security, Backup, Speed, & Growth] Jetpack setup error [HTTP 500]

beardnbush
(@beardnbush)

5 years, 4 months ago

I have the exact same error, also hosted with ipage, and they said to contact Jetpack support LOL! I Tried everything that was in the suggestion in the other forums, but nothing seems to work.

Can you provide on update on what was the fix, if you have one already?

Viewing 10 replies - 1 through 10 (of 10 total)