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Viewing 15 replies - 1 through 15 (of 3,997 total)
  • Plugin Support brianvu-tp

    (@briantp)

    Hi morpheus9k,

    Thank you for your response!

    Once you have tested the beta package and confirmed that it works perfectly without any further issues, we will finalise the code and aim to release this fix in the official update as soon as possible.

    If you are satisfied with the support we have provided and our prompt response, we would be very grateful if you could leave us a 5-star review. Positive feedback motivates us to continue our hard work, and your review is very important to us.

    Thank you again for your patience, highly valuable technical feedback and help in refining our support process.

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Chào morpheus9k,

    Cảm ơn bạn rất nhiều vì đã thông báo lỗi vô cùng chi tiết cho chúng tôi!

    Hiện tại, lỗi mà bạn đề cập đã được xử lý tại bản beta này. Bạn vui lòng tải về bản cập nhật và kiểm tra lại xem lỗi đã được khắc phục hoàn toàn chưa nhé.

    Lưu ý quan trọng: Vì đây là phiên bản Beta, bạn vui lòng sao lưu (backup) lại toàn bộ website trước khi tiến hành cài đặt để đảm bảo an toàn cho dữ liệu.

    Nếu sau khi cập nhật mà vẫn còn bất kỳ lỗi nào phát sinh hoặc cần hỗ trợ thêm, chúng tôi sẽ lập tức kiểm tra và xử lý cho bạn.

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi MyWorldz,

    Thank you for reaching out to us!

    The hook you are currently using learn-press/after-main-content is not suitable for your requirements. This hook executes after the entire single course page content and sidebar, meaning your content would appear at the very bottom of the page rather than directly below the course description.

    To display your custom ACF data directly below the course description in the ‘Overview’ tab, you should use the ‘learn-press/after-single-course-description’ hook (located in ‘wp-content/plugins/learnpress/templates/single-course/tabs/overview.php’).

    Step 1:
    Replace your current code with the following snippet: You can add it to your child theme’s functions.php file:

    /**
    * Display custom ACF data below LearnPress course description
    */
    add_action('learn-press/after-single-course-description', 'display_custom_acf_data', 25);

    function display_custom_acf_data()
    {
    global $post;

    // Ensure it only runs on the single course page
    if (! is_singular('lp_course')) {
    return;
    }

    // Get field values
    $prerequisites = get_field('recommended_prerequisites', $post->ID);
    $reference_material = get_field('reference_material', $post->ID);

    // Display Recommended Prerequisites if not empty
    if ($prerequisites) {
    echo '<div class="custom-meta-info prerequisites-info">' . esc_html($prerequisites) . '</div>';
    }

    // Display Reference Material if not empty
    if ($reference_material) {
    echo '<div class="custom-meta-info reference-material-info">' . esc_html($reference_material) . '</div>';
    }
    }

    Step 2:
    You can configure your Advanced Custom Fields (ACF) by filling in the information as follows:

    • Go to ACF > Field Groups > Add New.
    • Create fields with names like this:
      • Field Label: Recommended Prerequisites
      • Field Name: recommended_prerequisites
      • Field Type: Text
      • Create the same for the ‘Reference Material’ field.
      • In the Location Rules section, set it to: Post Type is equal to Course (lp_course).
      • Save changes.

    Once you have done this, go to your course editor page, fill in the values for these new fields and click ‘Update’.

    The content will now be rendered right beneath the course description.

    Please try this and let us know if it works perfectly for you!

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi jmacwell,

    Thank you for the update!

    We are very happy to hear that switching to a new theme resolved the display issues on smaller screens and that everything is working correctly now.

    If you are satisfied with our plugin and the support provided, we would greatly appreciate it if you could leave us a 5-star review. Positive feedback motivates us to continue our hard work, and your review is incredibly important to us.

    Thank you again for your patience and for helping us refine our support process.

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi jmacwell,

    Thank you for reaching out.

    Based on our initial review, we noticed that your website is currently using the Travel Monster theme, which is developed by WP Travel Engine, not by ThimPress.

    To help us pinpoint the exact root cause, could you please try the following troubleshooting step?

    Temporarily switch your website’s theme to a default WordPress theme, such as Twenty Twenty-Five.

    Check the room details page on a mobile or tablet device again.

    • If the issue disappears: This confirms the layout conflict is coming directly from the Travel Monster theme. In this case, please contact the WP Travel Engine support team so they can provide a precise styling fix for their theme.
    • If the issue persists: Please let us know, and we will gladly investigate further to provide you with a suitable solution from our end.

    Thank you for your cooperation and patience!

    Best regards,
    Brianvu-tp

    Hi elbombe,

    Thank you for reaching out to us and for your interest in RealPress.

    In answer to your question, the plugin currently provides the shortcode [realpress_property_list] for displaying properties. However, this shortcode only supports the following attributes:

    • limit: The number of properties to show
    • page: The page number
    • ids: A list of specific property IDs.

    It does not currently support filtering or displaying all properties from a specific location (e.g. location=”verona”) via the shortcode.

    If you have any other questions or need further assistance, please let us know.

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi 1formanet,

    Thank you for reaching out to us.

    Regarding the shortcode you are using, the category attribute is currently not supported in that format. To filter courses by a specific category, please use the term_id parameter instead.

    The correct shortcode format should be:

    [learn_press_courses term_id=1346]

    How to find your term_id:

    Go to your WordPress Admin → Courses → Categories.

    Click on the specific category you want to display (e.g., “Ressources”).

    Look at the URL in your browser’s address bar. You will see something like tag_ID=1346.

    The number (e.g., 1346) is the term_id you need to use in the shortcode.

    Please try updating your shortcode with the correct ID and let us know if it works as expected!

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi Stefan,

    Thank you for your response.

    We completely respect your decision regarding the security of your production site and your compliance with the GDPR.

    Security is our priority, too.

    In order to proceed safely without affecting your live site or compromising your students’ experience, we recommend the following approach:

    • Create a clone (staging version) of your website on a different subdomain.
    • You can then share the login information for this staging site only with our support team.

    Please note that you should only share this information via our official help desk and never in this public forum.

    Our technical team will then use the staging environment to identify the cause of the fatal errors and update the plugins to their most stable versions. Once we have ensured that everything is working perfectly, you can apply the same updates or settings to your production site with confidence.

    This means that your live site will remain secure and untouched while we resolve the technical issues.

    We look forward to hearing from you!

    Best regards,
    Brianvu-tp

    Hi insxa,

    Thank you for your feedback.

    To achieve that specific look, you can use the custom HTML block structure below. Please copy this code ( switch to Code Editor mode) on your login page:

    <!-- wp:group {"layout":{"type":"constrained"},"uniqueClass":"thim-css-acac746b-1a3c-4fc3-952d-ff1806942a13"} -->
    <div class="wp-block-group">
    <!-- wp:columns {"style":{"spacing":{"margin":{"top":"120px","bottom":"80px"}}},"uniqueClass":"thim-css-faa9c1a1-7e02-46ab-8ac9-27f9d953e536"} -->
    <div class="wp-block-columns" style="margin-top:120px;margin-bottom:80px">
    <!-- wp:column {"width":"100%","customCss":"\n@media (max-width :880px) and (min-width:800px){\n selector {\n\tflex-basis:25% !important;\n\t}\n}","uniqueClass":"thim-css-e51634ba-b899-4b88-aff0-921dfb190c91"} -->
    <div class="wp-block-column thim-css-e51634ba-b899-4b88-aff0-921dfb190c91" style="flex-basis:100%"></div>
    <!-- /wp:column -->

    <!-- wp:column {"width":"100%","customCss":"\n@media (max-width :880px) and (min-width:0){\n selector {\n\tflex-basis:50% !important;\n\t}\n}","uniqueClass":"thim-css-e51634ba-b899-4b88-aff0-921dfb190c91"} -->
    <div class="wp-block-column thim-css-e51634ba-b899-4b88-aff0-921dfb190c91" style="flex-basis:100%">
    <!-- wp:group {"style":{"color":{"background":"#d1f1fe"},"spacing":{"padding":{"top":"30px","bottom":"30px","left":"30px","right":"30px"}},"border":{"width":"0px","style":"none","radius":{"topLeft":"12px","topRight":"12px","bottomLeft":"12px","bottomRight":"12px"}}},"layout":{"type":"constrained"},"customCss":"@media (max-width :1024px){\n selector {\n\tpadding:20px !important;\n\t}\n}","uniqueClass":"thim-css-7f4d0fc8-3a3d-44f1-98e2-67ada891780e"} -->
    <div class="wp-block-group has-background thim-css-7f4d0fc8-3a3d-44f1-98e2-67ada891780e"
    style="border-style:none;border-width:0px;border-top-left-radius:12px;border-top-right-radius:12px;border-bottom-left-radius:12px;border-bottom-right-radius:12px;background-color:#d1f1fe;padding-top:30px;padding-right:30px;padding-bottom:30px;padding-left:30px">
    <!-- wp:heading {"textAlign":"center","level":4,"uniqueClass":"thim-css-d78e922b-19a1-4bdc-a2cf-cf35e890b9fc"} -->
    <h4 class="wp-block-heading has-text-align-center">Login with your site account</h4>
    <!-- /wp:heading -->

    <!-- wp:thim-blocks/login-form {"uniqueClass":"thim-css-d6e2511d-19e3-4449-809c-be0166033ec6"} /-->
    </div>
    <!-- /wp:group -->
    </div>
    <!-- /wp:column -->

    <!-- wp:column {"width":"100%","customCss":"\n@media (max-width :880px) and (min-width:800px){\n selector {\n\tflex-basis:25% !important;\n\t}\n}","uniqueClass":"thim-css-e51634ba-b899-4b88-aff0-921dfb190c91"} -->
    <div class="wp-block-column thim-css-e51634ba-b899-4b88-aff0-921dfb190c91" style="flex-basis:100%"></div>
    <!-- /wp:column -->
    </div>
    <!-- /wp:columns -->
    </div>
    <!-- /wp:group -->

    Regarding the login button link.

    To link your header login icon to this new page, please follow these steps:

    Replace the default ‘Login/out’ block in your header with the ‘Thim: Login icon’ block.

    In the block settings, find the ‘Login URL’ field.

    Insert the URL of the page to which you added the HTML code above.

    This will ensure that, when users click the login icon, they are specifically redirected to your newly styled login form.

    Please let us know if you need any further assistance with the configuration.

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi 1formanet,

    Thank you for the update!

    We’re glad to hear that you found a solution using TranslatePress, and that it’s working well for your site.

    With regard to Loco Translate, we would like to inform you that our development team has optimised LearnPress to ensure that JavaScript (JS) strings are fully compatible with it.

    In order to help us improve and assist other users who might encounter a similar situation, could you please provide us with a screenshot of the specific ‘Expand’ text area and let us know which theme you are currently using?

    This information would be very valuable to us for further testing and ensuring the best possible experience for the LearnPress community.

    Thank you again for your cooperation and for sharing your solution!

    Best regards,
    Brianvu-tp

    Hi insxa,

    Thank you for reaching out to us.

    To create a login and registration form similar to the one you see at universitycampus.thimpress.com, you can easily do so by following these steps:

    Go to your WordPress Dashboard and create a new page (or edit your existing Account page).

    In the WordPress Block Editor (Gutenberg), search for and add the “Thim: Login Form” block.

    Once added, you can configure the settings of the block to display both the login and registration options as desired.

    Please let us know if you have any further questions or need additional assistance!

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi 1formanet,

    Thank you for reaching out to us.

    As we understand, the “Expand” term you are referring to is part of the “Expand All Sections” label found in the curriculum section of the Single Course page.

    If this is indeed the string you are looking for, you can translate it directly via the Loco Translate plugin by following these steps:

    Provide your translation or change the text to whatever you prefer to display.

    Currently, we have tested this on the latest version of LearnPress (4.3.5) using the Twenty Twenty-Five theme, and the translation works correctly.

    If our understanding is incorrect or if you are referring to a different “Expand” string, could you please provide us with the LearnPress version and the theme you are currently using?

    Additionally, if possible, a screenshot of the specific area would be very helpful. This will allow us to investigate further and provide the most accurate assistance.

    We look forward to your response!

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi nikolinaklobucar1,

    Thank you for reaching out and providing the screenshot of the issue.

    Because this issue requires a deeper investigation into your specific quiz configuration and site environment, we cannot perform a root-cause analysis here due to security and privacy reasons.

    Could you please create a free support ticket on our Official Support Forum?

    Please visit our official help desk and click on the “Support” and follow the instructions in this video to create your ticket. The subject should be: “nikolinaklobucar1 – Issue with Fill in the Blank question type“.

    Our technical team will be able to securely investigate your setup and provide a precise fix for you.

    Thank you for your patience and for helping us improve LearnPress!

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi Stefan,

    Thank you for the update!

    Regarding the other points you mentioned these issues are quite complex and require a deeper investigation into your site’s environment to identify the exact cause.

    Since we cannot exchange secure login information or perform deep technical audits here for security reasons, could you please create a free support ticket on our Official Support Forum?

    Please visit our official help desk and click on the “Support” and follow the instructions in this video to create your ticket. The subject should be: “theillustrator – Learnpress show both Buy Now and Add to Cart buttons, confusing“.

    Our technical team will prioritize your ticket to check the compatibility of your add-ons. We want to ensure all your plugins work smoothly together without any risk to your site.

    Thank you for your patience and for being a long-time user of LearnPress!

    Best regards,
    Brianvu-tp

    Plugin Support brianvu-tp

    (@briantp)

    Hi theillustrator,

    Thank you for reaching out!

    We truly appreciate your detailed explanation and the screenshot provided.

    We have confirmed that the issue you’re experiencing with the dual buttons appearing after the recent updates has been addressed. This conflict was resolved in the latest version of our add-on.

    Please update your WooCommerce add-on for LearnPress to the latest version, which is 4.2.3.

    Please let us know if the issue persists after the update or if you need any further assistance!

    Best regards,
    Brianvu-tp

Viewing 15 replies - 1 through 15 (of 3,997 total)