chas108
Forum Replies Created
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Hi Perry,
I was away from my office today and so did not have access to some of the information you requested. I replied as best I could with the info I remembered.
Please let me know if I did not supply you with enough info or if you need more info from me.
Thanks,
Charles
There have been no responses to my emails since 9/28.
Have I been dropped from the queue?
Thanks,
Charles
Hi Perry,
Nothing in my spam folder. I have replied to your email with details.
If you still need me to re-enter, please let me know.
How can I access the ticket?
Thanks,
Charles
Hi Perry,
I entered a support ticket today. Unfortunately, the ticket system did not give me a confirmation of ticket entry, and I did not receive a confirmation via email. I have no way of knowing if the ticket actually made it into the system.
Thanks,
Charles
Hi Perry,
I have put a request in with our server admin.
Just FYI – the last version to work with no issues was 7.10.31. So some change between that version and the next seems to have caused the issue.Thanks,
Charles
Hi Perry,
I will get in touch with the guy who manages the server for that info. There may be a day’s delay as I am about to go out of town for the day.
Thanks,
Charles
Hi Perry,
Thanks for getting back with me and for the update. The update has fixed the issue I originally wrote about, but has introduced another issue…
* I now do not get the Divi Builder items (Sections, Rows, Modules) when I bring up the page to edit it. There is nothing shown to edit. The page is rendered correctly in a browser. The pages without the GoogleMaps plug-in on them can be edited just fine.Please advise,
Thanks again,
Charles