cliffjc

Hi, well l deleted the folder & stored it elsewhere just in case and then then installed another Rankmath. l then followed the instructions for the conflict tests having enabled troublshooting mode but it didn’t work as it should and l couldn’t continue with it as it was messing up the appearence of my site. However, when l disabled troubleshooting mode and went back to my dashboard with Rankmath enabled it was all working fine again! So all’s well. l had just prior to this had a number of plugins which needed updating which l did. it is possible that it was one of those which may have caused this issue though l’ve no way of knowing which. Anyway, very glad to have it working again. Thank you for your help.
Regards,
Cliff

Hi, thanks for getting back to me so quickly. l followed the instructions you sent but came across on obvious obstacle when it said:

“Once you complete these steps, you are in troubleshooting mode.
All the plugins and the theme on your website have been disabled only for you.
To diagnose the root-cause of your problem,
you would enable Rank Math and keep it enabled at all times.”

l cannot enable RankMath because it’s not there. This is the whole issue. It’s vanished in its entirety.
Please advise how l may recover it. Or do l need to insert a new installation. Are my original settings for my 300+ products recoverable or must l needs start the whole thing again from scratch?

Many thanks,
Cliff

• This reply was modified 6 years, 1 month ago by cliffjc.