ClimaxThemes Support
Forum Replies Created
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Forum: Reviews
In reply to: [Kata] unable to activate pro themeHi,
Thank you for your feedback and sorry for the inconvenience.
We’re aware that some users may experience issues, and we’re currently reviewing the situation.
In many cases, re-downloading and reinstalling the current version resolves the issue. If needed, a new update will be released to address it.
We’ll follow up in this thread if any further action is required.
Please feel free to continue the discussion if you have any questions or need clarification, and we’ll be happy to assist.
Thank you for your patience.
Forum: Reviews
In reply to: [Kata] troublesWe sincerely apologize for the inconvenience you experienced with the Kata + ShopPress bundle purchase. We understand how frustrating this situation must have been.
We are pleased to inform you that we have resolved the issue within 24 hours. The additional charge of $119 with Payment ID #2365 has been refunded, and we have corrected the auto-debit settings to prevent any future unauthorized charges.
Your feedback is important to us, and we are committed to providing a better experience moving forward. Should you have any further concerns or need assistance, please do not hesitate to contact us.
Thank you for your understanding and patience.
Forum: Reviews
In reply to: [Kata] Fraudulent chargesDear @properlad
We don’t do something like that. If you have any problem in this regard you should follow the problem through with the Stripe