dangolder
Forum Replies Created
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Forum: Plugins
In reply to: [WP-Chatbot for Messenger] API communication errorHi @etchbee
Could you please try logging out of the WordPress plugin and logging back in?
We’re getting the following error from Facebook: Error validating access token: The session has been invalidated because the user changed their password or Facebook has changed the session for security reasons.
Thanks,
DanForum: Plugins
In reply to: [WP-Chatbot for Messenger] Widget not showing up@teci have you tried installing the Facebook Customer Chat Plugin by using any other way before trying WP-Chatbot?
We use the newer, correct SDK URL, so I don’t think that error would be coming from us.
Forum: Plugins
In reply to: [WP-Chatbot for Messenger] API Communication ErrorHi Caroline,
Sorry about this error. I’m going to pass it to our Engineering team and see if they can sort it out for you.
I’ll be back in touch soon.
Best,
Dan GolderForum: Plugins
In reply to: [WP-Chatbot for Messenger] Messenger not showing up.If you’re logged out, Facebook doesn’t know that you’re in the US so it will refuse to display the plugin.
This is apparently by design and there’s nothing we can do, since Facebook is blocking it.
Forum: Plugins
In reply to: [WP-Chatbot for Messenger] Messenger not showing up.@netmike did you look into the solutions provided above? This is a well documented issue having to do with Country or Age restrictions in your Page Settings.
Essentially: if your Facebook Page is configured to only display to people in certain countries or of a certain age, Facebook will not allow us to display the plugin unless it can verify that the person who sees it matches those criteria.
Can you please follow the steps provided by @bhvreddy and confirm that your Page does not have Country Restrictions configured?
I believe it does — I sent it to my colleagues from outside the US and they were not able to see it.
- This reply was modified 7 years, 3 months ago by dangolder.