danstellarwp
Forum Replies Created
-
Hi @kcrusher ,
I’d love to clear up exactly what is happening here and what this means for your active subscription. We did send out an email update regarding this product consolidation. However, we’ve since received feedback from several users that the notification unfortunately landed in their spam or junk folders. I am very sorry that you missed that communication.
Regarding your license, if you have an active subscription or a lifetime license purchased prior to these updates, your plan remains fully valid, active, and grandfathered in. These legacy products will continue to receive feature improvements and updates that you have full access to. You absolutely do not need to purchase a new bundle to keep utilizing the security tools you have already paid for.
If you have any specific questions about your account or need help verifying your license status, please feel free to reach out to us directly at https://software.liquidweb.com/support so we can get it sorted out for you.
Hi @charlesrodmell , thanks for sharing your feedback. We did send out an email update regarding this consolidation. However, we have received feedback from some users that the notification unfortunately landed in their spam or junk folders. I welcome the opportunity to clear up what is happening and what this means for your active subscription.
To help provide some context, the change from Solid Security to Kadence Security is part of an internal consolidation to bring our sister brands under a single, unified umbrella but the underlying security features and functionality you rely on have not changed.
If you are a legacy subscriber or lifetime license holder from SolidWP, please rest assured that your subscription remains active, valid, and fully grandfathered in. You will continue to have full access to feature improvements and updates for the products you purchased.
Hi @updesignme , thank you for sharing your feedback with us. I want to reassure you that your loyalty as a subscriber is deeply valued. We did send out an email update regarding this consolidation; however, we have received feedback from some users that the notification unfortunately landed in their spam or junk folders. I welcome the opportunity to clear up what is happening and what this means for your active subscription.
If you have an active subscription or a lifetime license purchased prior to these updates, please rest assured that your plan remains fully valid, active, and grandfathered in. These legacy products will continue to receive feature improvements and updates that you have full access to. You do not need to purchase a new bundle to keep utilizing the security tools you have already paid for.
We completely understand your frustration regarding response times. Following the plugin consolidation, we’ve experienced a significant increase in support tickets, which has unfortunately delayed our usual reply times. Please rest assured that our team is fully active, working hard to catch up, and we are absolutely still here to support you.Hi @zuberwp , thank you for sharing your feedback with us. To help provide some context, the change from Solid Security to Kadence Security is part of an internal consolidation to bring our sister brands under a single, unified umbrella but the underlying security features and functionality you rely on have not changed.
If you are a legacy subscriber or lifetime license holder from SolidWP, please rest assured that your subscription remains active, valid, and fully grandfathered in. You will continue to have full access to feature improvements and updates for the products you purchased.
We completely respect that every developer has their own preferred setup. If there is a specific feature concern or a layout issue causing trouble for your client sites due to this update, please let us know. We are here to help guide you through it or answer any questions you may have about managing your sites moving forward.