dennis078

Hi Zubair,

I got a response from Mollie after explaining the issue and delivering them the WooCommerce and Mollie log. Their conclusion is as follow:

We looked into this and it does not seem like this issue is caused by Mollie. Note that tax calculation is processed by WooCommerce and the Mollie plugin simply sends the total order created by WooCommerce including the tax for paymen t processing.

https://ww.wp.xz.cn/support/topic/issue-with-vat-calculation-2/

This problem seems to be really difficult to solve, since we can’t reproduce it. Also I can’t find a ticket that is having the same issue. It could anything or just a conflict caused by another plugin.

Any idea’s left?

Looking forward to your response!

Kind regards,

Dennis

Hi Femi,

Thank you for your response, and apologies for my slightly delayed reply.

1. Log Files and System Report:
   WooCommerce system report = https://privatebin.syde.com/?b44c46d4f1a6fa38#Feibe39d9HLVZEN91qDFT3TGHwUR8zsusSHk1ka6SumU
   
   Mollie plugin logs = https://privatebin.syde.com/?e8edefbd5446deb7#Er5uqcgbUbDE52pHizGDsSMGkzPJgkCDP3GavY9LMV1z
   
   On that day, the Mollie plugin logged 3 files:
   wc_logger-2024-12-07
   mollie-payments-for-woocommerce
   fatal-errors-2024-12-07
2. iDEAL Payment Method Description:
   I appreciate your advice and removed the description!
   
   I also noticed something interesting. The “Expiration period” (the number of MINUTES after which the order expires and is canceled in Mollie and WooCommerce) was set to 0. When I tried to save the deleted description, I received a notification that the “Expiration period” must be set to at least 10 minutes. Could this have been a factor in causing the issue?

I hope this provides all the information you need! If there’s anything else you’d like me to check, feel free to let me know.

Thank you for the support so far!

Kind regards,

Dennis

Hi Zubair,

Could you clarify what you mean by this step?

This refers to the situation where a customer cancels their initial payment in order to modify their order, such as by adding more products to their cart. After making these changes, they proceed to place the order and attempt payment again. This process can sometimes create issues within the payment system, as it may not properly register the cancellation and subsequent changes, potentially leading to errors or duplicate transactions.

I will also get in touch with Mollie to see if they recognise this situation! Thank you for this tip.

Here below I will translate the order notes:

For the cancelled payment:

1. iDEAL payment initiated (tr_UR56acy2LS).
2. Mollie – iDEAL payment (tr_UR56acy2LS) cancelled.
3. Unpaid order cancelled – time limit reached. Order status changed from Waiting for payment to Cancelled.

For the paid payment without VAT:

1. iDEAL payment initiated (tr_cfzFZEFSKU).
2. Order status changed from Waiting for payment to Processing.
3. Order completed using Mollie – iDEAL payment (tr_cfzFZEFSKU).

Hopefully the details give some more insight of the situation!

Looking forward to your response!

Hi Cristian,

Many thanks for the clarification! I just filled in the form and I am very curious to the Air Woo Sync Beta plugin!

Warm regards,

Dennis