Michelle D.
Forum Replies Created
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Hi @jmaartenw,
Your feedback makes our day! 😃 Our team is thrilled to know MonsterInsights is working well for you.
If there’s anything we can do to help improve your experience, please feel welcome to share. For now, we hope you continue to have a positive experience!
Thank you.
Hi @pajero1953,
Thanks a bunch for sharing your review! We hope MonsterInsights keeps adding value for you.
Thank you.
Hi @ayazkhanlodhi78,
Appreciate your feedback and review! 😊 We hope you keep enjoying MonsterInsights!
Thank you.
Hi @tecgest,
We appreciate your review! We hope MonsterInsights continues to be easy to use, while providing you with helpful insights 🙂
Thank you.
Hi @ramonporrasdisenowebbaratoes,
Your feedback makes our day! 😃 We hope you continue to have a 5 star experience.
Thank you.
Hi @webily,
Thank you for sharing your feedback with us.
I’m sorry about the frustration with notifications. It’s not our intent to cause clutter. We try to provide as much value as possible to our users by suggesting Pro features because a lot of users aren’t aware of them and can benefit greatly.
With our Lite (free) version, you’re able to track and view critical site statistics (such as page views in the last 30 days, top posts and pages, etc) and automatically track custom events such as telephone and email click tracking, affiliate and outbound link tracking.
We really appreciate you for giving us a try and if you have any suggestions for the things you’d like to see in the Lite version, please let me know and I’d be happy to share your feedback with the team.
Thank you.
Hi @danielbenjamins,
I’m sorry for the trouble here. Thanks for bringing this to our attention.
Would you be able to reach out directly to our team at https://www.exactmetrics.com/lite-support/? We’d love to better understand and take a direct look at the issue you’re running into.
Thank you!
Hi @yesbutmaybeno,
Thanks for reaching out! I’m sorry for the trouble here.
Although sometimes JavaScript errors can be resolved with a clearing of cache (thank you for the suggestion @bsimp6983!), we did have a few users report continuing issues while on 7.24.2.
Our team just released version 7.24.3 to resolve this. Please update to the latest version to apply the fix, and let us know if there are any continuing issues.
Thank you!
Hi @bsimp6983,
Thanks for sharing your update!
We had a few remaining reports from users that continued to experience issues while on 7.24.2.
Our team just released version 7.24.3 to resolve this. Please update to the latest version to apply the fix, and let us know if there are any continuing issues.
Thank you!
Hi @oncecoupled,
After consulting with our team, we’d love to take a closer look at the issue. Would you be able to reach out to us at https://exactmetrics.com/lite-support?
Thanks so much!
Hi @oncecoupled,
I’m sorry for the trouble here. Thanks for bringing this to our attention. I’ve forwarded the details shared here to our team, so they can look into resolving the issue.
Thank you!
Hi @tuxbox,
I’m sorry about that! Thanks for letting us know. Our developers are working on another hotfix to address the continuing issue. Please keep an eye out for another release.
Thank you!
Hi @seaforth,
Thanks for reaching out. I’m so sorry for the trouble here.
I wasn’t able to access the Google Drive file shared with us (I ran into “Access Denied”), but our team is aware of an issue with our Email Summary report. We’re currently working to ship a fix to resolve this as soon as possible.
I’m not able to say exactly when a fix will go out, but it’s likely to be included in the next update we release. Please update the plugin as soon as a new version is released to apply the fix.
In the meantime, we appreciate you for bringing this to our attention. If you have any further questions I can help with, please let me know.
Or if you were referring to a different report altogether, I’m sorry for my misunderstanding! If you don’t mind making your file public, I’ll be happy to take another look.
Thank you!
Hi @damianos,
Thanks for reaching out. I’m so sorry for the trouble here!
We appreciate you for bringing this to our attention and for the details shared as well @mariettej, @mspuijbroek5, and @bsimp6983, thank you. Please know this thread has been forwarded to our developers.
Our team is actively working on a fix. Once an update is released, please ensure ExactMetrics is updated to the latest version to apply the fix.
Let us know if you have further questions in the meantime.
Thanks!
Hi @mhutchins,
Thanks for reaching out. I’m sorry for the wait here.
We don’t currently have reports of a similar issue, would you be able to share a screenshot of the error you’re running into? That’ll be a big help.
Or if you prefer, our team would be happy to help take a direct look at things if you can reach out to us at https://www.monsterinsights.com/get-help/
Thank you.