Michelle D.
Forum Replies Created
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Hi @jaynajian,
Thanks so much for the kind words! We hope you keep enjoying MonsterInsights and having your stats right inside your WordPress dashboard. 🙂
Thank you!
Hi @jonathangibson1,
Really appreciate the review!
Our team is thrilled to know MonsterInsights has been doing the job across a couple of years, and that the PDF reports are landing well for sharing with the wider team.
I’ll make sure to pass on the kind words to our support team members as well 🙂
Thanks for taking the time to share!
Hi @dandre0,
Thanks for taking the time to leave a review! Our team is happy to hear MonsterInsights is quick to set up and use.
If there’s anything specific you’d like to see in the Lite version, feel welcome to let me know and I’d be more than happy to forward it to our team to consider.
Thank you.
Hi @tajahmed0,
Thanks for the review! Glad the MonsterInsights setup was quick and appreciate your thoughts. I’ve forwarded your feedback to our team.
Hope you continue to enjoy the plugin!
Hi @kiwihawk,
Thanks for reaching out! I’m sorry for the trouble here.
The “shortcode displaying as text” symptom can happen if something prevented the plugin from initializing properly. To help us track down what’s going on, could you share:
- Your WordPress version and PHP version
- Your active theme
- A list of other active plugins, especially any page builders, caching, or security plugins
- Whether all galleries were affected, or only certain gallery types
If you have access to your PHP error log around the time of the update, anything that shows up there would be especially helpful for narrowing this down.
Thank you!
Hi @josklever and @markrh,
Thanks for letting us know and sharing these details. I’ve forwarded this to our development team to look into further.
Thank you.
Hi @alenaalan,
I’m going to go ahead and close this thread for now. But if you’d like for us to assist further, please feel welcome to continue the conversation.
Thanks!
Hi @mduodoj,
Thanks for reaching out and sharing your experience. I’ve forwarded the details to our developer team to look into.
Please let me know if you have further questions in the meantime.
Thank you!
Hi @foxrobinson, @markrh, and @denspad,
Thanks for waiting! We’ll need to take a more direct look into the errors to resolve them. Please reach out to us at https://www.monsterinsights.com/get-help/
You’re welcome to just include a link to this thread.
Thank you!
Hi @foxrobinson, @markrh, and @denspad,
Thanks for reaching out and letting us know!
I’m checking in with our team on the “Cache Miss” error message and the API responses you’re seeing, and I’ll share an update here as soon as I have more.
Thank you!
Hi @walkinman,
I’m sorry for any trouble caused but appreciate you bringing this to our attention!
I’ve forwarded this to our development team to look into the notifications requests looping the way you’ve described, and I’ll share another update once I have it.
Thank you!
Hi @alenaalan,
Thanks for reaching out!
Yes, by default MonsterInsights doesn’t track logged-in Administrators or Editors, specifically so your own page edits and clicks don’t skew your stats.
If you’d like to confirm this or exclude any additional user roles, you can head to Insights » Settings » Advanced, and in the Permissions box you’ll find the “Exclude These User Roles From Tracking” option. Administrator and Editor are already selected there by default. If you decide to test your tracking is working, you’ll want to view your site logged out or in a private/incognito window.
To learn more, check out our guide at: https://www.monsterinsights.com/docs/tracking-disabled-administrators-editors/
Let me know if you have any other questions!
Thanks.
Hi @canioz54,
I’ll mark this as resolved for now. If it’s still happening after updating and clearing your cache, just let us know and we’ll be happy to take a closer look.
Thanks!
Hi @letsgoshooting,
We’ve recently released a new update of NextGEN Gallery, please update your plugin for the fixes to apply. If you’re still experiencing issues after updating just let us know.
Thank you!
Hi @programmin and @stenox,
I’ll mark this as resolved for now as newer versions of NextGEN Gallery have been released. Please try updating the plugin, and if you’re still experiencing issues, please let us know at https://www.imagely.com/contact/ as we’d be happy to take a closer look at your setup directly to resolve them.
Thank you!