dezitech
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Hello,
I cannot see any changes reffering to the problem i submited on the changelog notes. Can you confirm that, it is fixed?Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Non Subscribers sync problemThis is a more clear picture of the problem, from Jordan Rich, who replicated the problem. Please have a look. You can close this topic, but we will keep open the “Sync and Resync – unsubscribed to subscribed users”
https://ww.wp.xz.cn/support/topic/sync-and-resync-unsubscribed-to-subscribed-users/Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Non Subscribers sync problemHi again.
Could you explain it in a better way?
Thank you in advance.Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Non Subscribers sync problemHi again!
Just to make sure we’re on the same page, the issue we’re experiencing does not seem to be related to duplicate contacts within a single audience.The problem is that, after syncing the new Greekroots website, the number of contacts increased unexpectedly in both audiences (Greekroots and George Art Jewels) even though these are two separate websites, each with its own Mailchimp for WooCommerce plugin installation.
Additionally, the Greekroots website also has the MC4WP: Mailchimp for WordPress plugin active for newsletter form signups. We suspect that the coexistence of Mailchimp for WooCommerce and MC4WP, both connected to the same Mailchimp account may be contributing to the cross-sync behavior or the misclassification of contacts as “subscribed.”
To confirm:
- Each website connects to its own audience within the same Mailchimp account.
- We have already paused the sync and disabled “Sync new non-subscribed contacts.”
- Remote Diagnostics is active for the Greekroots site if you need to review logs.
Could you please confirm if having both plugins active on the same site and under a shared Mailchimp account could cause cross-syncing or data overlap between audiences?
We’d like to keep this ticket open until we identify exactly where the issue originates.
Thank you once again for your help and your time!
Forum: Plugins
In reply to: [Klarna for WooCommerce] Klarna + Woocommerce MulticurrencyThank you for your answer.
Forum: Plugins
In reply to: [Klarna for WooCommerce] Klarna + Woocommerce MulticurrencyThe WPML Multilingual & Multicurrency for WooCommerce
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Non Subscribers sync problemHello, Thanks for your detailed response.
To clarify and provide some additional context:- The Mailchimp account is also connected to another website (George Art Jewels) using a separate installation of the Mailchimp for WooCommerce plugin.
- Additionally, on the Greekroots site, there was also an active integration with the MC4WP: Mailchimp for WordPress plugin (used for the newsletter signup forms).
- We did not modify or reconnect the George Art Jewels website — only the new Greekroots installation. However, after syncing Greekroots, both audiences in Mailchimp (Greekroots and George Art Jewels) started increasing in contact numbers.
After reviewing the settings, we confirmed that:
- The option “Sync new non-subscribed contacts” may have been enabled briefly after the initial sync.
- It is now disabled, and the sync has been paused.
- Remote Diagnostics remains enabled for further inspection.
Could you please confirm whether having both Mailchimp for WooCommerce and MC4WP active on the same site could cause overlapping imports or trigger duplicate contact creation?
And, could the shared Mailchimp account (used by two different WooCommerce stores) also lead to this cross-sync issue between audiences?- Greekroots: https://greekroots.shop
- George Art Jewels: https://georgeartjewels.com
Thank you for your continued help. We will not perform any new resyncs until we receive further guidance from your engineers.
Forum: Plugins
In reply to: [Mailchimp for WooCommerce] Non Subscribers sync problemFollowing your previous instructions, we paused all automations, enabled Remote Diagnostics, and updated the sync settings.
Specifically:
For the “Initial Sync” section, we selected “Sync existing contacts only” (to make sure it’s not set to “Subscribe All”).
For the “Ongoing Sync,” we disabled “Sync new non-subscribed contacts.”
Remote Diagnostics is currently enabled.
After saving these settings and reconnecting the plugin, we noticed that the Mailchimp audience is still importing additional contacts beyond what exists in WooCommerce.
The number continues to increase.Could you please check the remote diagnostics and confirm what’s causing these extra contacts to be pulled into Mailchimp?
We want to avoid further unwanted imports or billing increases.Thank you in advance for your help!
Thank you for your help, i can see the options now
Forum: Plugins
In reply to: [WooCommerce PayPal Payments] PayPal Failed OrdersI have contacted through the Request Support, can we keep this topic open until the problem is resolved?