digitalheights
Forum Replies Created
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Hi Cais,
The Divi support team recognizes this issue and offered this response in September:
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I apologize for the frustration this issue has caused. Unfortunately, the root cause of the issue is out of our control. There is nothing that we can do at this point that would resolve the issue. The reason being that the problem is directly caused by NextGen’s code. They have implemented a work-around for what they consider to be a bug in WordPress. Their work-around directly affects other themes and plugins which rely on shortcodes; this isn’t just a conflict with Divi.
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I do want to clarify, that NextGen isn’t completely broken with Divi. The conflict is specifically with Divi’s post-based modules (Blog, Portfolio, & Post Slider). So long as you place the gallery on a page that doesn’t include a post-based module it will work fine.
—-Is this an issue the developers are aware of and working on?
Thanks,
ScottThank you Cais,
I’m receiving the “ngg_shortcode_0_placeholder” on the problematic page.
With some more troubleshooting, it appears to be related to the Blog Module of the Divi theme by Elegant Themes. The version of Divi the site is running is 2.3.5.
When I remove the Blog module from the page, the NextGen scripts are loaded properly on the page.
Unfortunately it is not an option to upgrade Divi at the moment; I will have a look at the support forums on Elegant Themes and possibly submit a ticket.
Do you have any suggestions as to what we should be looking for that would be blocking NextGen from loading?
Thanks for your help.
ScottI have checked functions.php and NextGen options but can not find anywhere that the scripts are being excluded. There are no errors in the server logs.
Any suggestions for how else I can troubleshoot why the scripts are being suppressed on that one page but not others?
Thanks Cais,
Will do. I did try the code below but it didn’t work.
Scott
I’m having this same issue with a widget. I’ve discovered that it is because none of the NextGen Gallery scripts are loading on that page, while they ARE loading on other pages of the site. (The shortcode is in a widget).
I’ve checked NextGen options and functions.php within the theme but can’t find how anything to indicate that NextGen was excluded from loading on a particular page or pages.
What triggers it to be loaded?
Forum: Plugins
In reply to: [Basic Google Maps Placemarks] infoWindow pixelOffset customizationThanks Ian – Sounds good.
Scott