donkeydigest
Forum Replies Created
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A few things to close this out accurately.
On ticket visibility: You are telling me that your account dashboard shows customers a ticket view that is no longer the actual ticket system. That is a transparency problem, not a customer perception problem.
On the Thursday email: It landed in spam. Notably, your marketing emails do not go to spam. When I did locate and review that response, it did not address the core concern. My site had previously indexed content that was de-indexed when the sitemap issues arose after installing Rank Math. The reply also pointed me to your support documentation for the schema problems – the same documentation I had already flagged as problematic, specifically because the instructions do not match the current plugin dashboard’s actual navigation and naming conventions. Linking me back to documentation I told you was the problem is not a resolution.
On official support channels: You reference your official support channels multiple times as the proper path forward. Those channels are not findable inside my account. You acknowledged this indirectly when explaining why my ticket does not appear there. The irony is not lost.On the sitemap and indexing: Your position is that ‘Crawled – currently not indexed’ reflects Google’s assessment of content quality rather than a sitemap failure. Whereas that could be part of the problem, that framing as the sole issue does not hold up.
Google’s own documentation establishes that a page must be reachable either through internal linking or a sitemap to be crawl-prioritized. When a sitemap is absent, broken, or untrustworthy, crawl budget is wasted and new pages stall: https://support.google.com/webmasters/answer/7440203?hl=en
When Google repeatedly encounters problems in a sitemap, it loses trust in the file as a reliable signal. Genuinely important new pages end up stalled in the crawl queue as a result:
https://www.onely.com/blog/how-to-fix-discovered-currently-not-indexed-in-google-search-console/Google’s ‘No Referring Sitemaps Detected’ message confirms that pages absent from a submitted sitemap are deprioritized for crawling. For non-indexed pages, adding them to a sitemap directly improves indexing speed:
https://seotesting.com/google-search-console/no-referring-sitemaps-detected/If a sitemap is missing pages, those pages will not be prioritized for crawling. Multiple technical SEO authorities recommend creating a targeted sitemap of non-indexed URLs and submitting it to Google Search Console as the direct remediation:
https://www.trysight.ai/blog/website-indexing-not-working
https://www.onely.com/blog/how-to-fix-crawled-currently-not-indexed-in-google-search-console/All of this applies directly to my situation. The sitemap Rank Math was supposed to generate never became valid and accessible after installation. Months passed with no indication from the plugin that anything was wrong. When I manually submitted the Rank Math sitemap to Google Search Console this week, 27 pages that had been sitting at ‘Crawled – currently not indexed’ were crawled and indexed. That is not a content quality issue. That is a sitemap issue that your plugin did not surface or flag.
To summarize my experience: Your AI chatbot told me a ticket was being created. It was not, at least not in any system I could access or verify. My email went to spam while your marketing emails did not. The response I eventually received pointed me to documentation I had already told you did not match the current interface. Your account dashboard shows a ticket view connected to a system you no longer use. And the core technical issue, a sitemap that was not functioning after installation, has now been confirmed by the fact that manually correcting it produced indexing results.
I have gotten more resolution from doing the work myself than from anything in this support thread. That is the honest summary of the experience.
It may also be useful for people reading to know others in this support forum have had issues with Rank Math’s sitemaps treatment. Just search ‘sitemap.’
Bottom line: A missing sitemap removes the primary discovery and prioritization signal for pages. A faulty sitemap does something potentially worse: it trains Google to distrust the file entirely, reducing crawl efficiency across the whole domain. Either condition puts affected URLs at high risk of landing in “Crawled – currently not indexed” precisely because Google visited them without enough context to justify keeping them in the index.- This reply was modified 13 hours, 12 minutes ago by donkeydigest.
I appreciate the response, but there are several factual problems with it that I need to address directly.
On support responsiveness: This is not about narrowly missing an SLA. On Tuesday at 8am EST, your AI chatbot told me it was setting up a support ticket. I also sent a detailed email that same day. As of this writing, no ticket was ever created and the email has never been acknowledged. That is not a minor delay, that is a complete failure of the intake process.
On the ‘reach out personally’ comment: Your response confirms there was a direct personal communication at signup. That does not weaken my point, it confirms it. The expectation was set by your team, not by me.
On the sitemap issue: The problem was not a Google-side processing delay. Google Search Console never had the Rank Math sitemap, not for the fetch I attempted, but for months prior. That is a different issue entirely, and the explanation you provided does not apply to what I reported.
On schema support: Schema configuration is core plugin functionality, not custom SEO strategy or a site audit. I never requested either of those things, and I am not sure why that framing was introduced by you here. More to the point, the schema support ticket your team is referencing was never created. The only ticket currently showing in your system from me is from 15 months ago. The email I sent four days ago, which covered schema and sitemap issues, has received no response. So the support you describe providing has not happened.
On AI credits: If the plugin regularly loses its connection to your servers and requires manual reconnection to restore PRO features, that is a software reliability issue. Providing reconnection steps is helpful, but it does not address the underlying problem.
On marketing emails: Noted.
For final clarity: There is no active ticket from me in your system. The email I sent four days ago went unanswered. The issues I raised (schema setup, the sitemap situation) were all covered in that email, which I am including below for reference. I would ask that it be treated as the support request it was intended to be.
Hi Rank Math team,
I'm hoping you can help me work through a few issues I've been dealing with on my site, and I want to be upfront: I'm not writing this to blame the plugin. My best guess is that the problem is my setup, not your software. But I'm stuck and need some clear guidance.
A few weeks after purchasing Rank Math Pro, my organic traffic came to a crawl. I didn't connect the timing to the plugin purchase at all, I just assumed it was fallout from one of Google's algorithm updates and moved on. It wasn't until recently that I started digging deeper and realized something more specific was going on.
I pulled up Google Search Console and found over 1,000 pages sitting in the "Crawled, currently not indexed" bucket. From there I discovered that the sitemap Rank Math Pro generates wasn't actually being indexed by Google. I've since made it discoverable and worked that number down to 948 pages, but it seems to have plateaued there. Any advice on breaking through that would be appreciated.
On to schemas and this is where I really need help. I'll be honest: I'd never given schemas much attention until this week. My site covers music, and from what I've learned, I should have schemas set up for three content types: Album Reviews, Track Reviews, and music-related articles. I've talked to two different SEO professionals and gotten conflicting advice on how to create and implement them with your plugin. On top of that, your support documentation hasn't been as helpful as I'd hoped, the instructions don't seem to match the actual navigation and naming conventions in the current plugin dashboard, so I've had trouble following along.
What I really need is a clear, accurate walkthrough on how to:
1. Set up the correct schemas for those three content types within Rank Math Pro
2. Retroactively apply them to 900+ existing posts
And if there's anything else you'd recommend to address the "Crawled, currently not indexed" situation, I'd welcome that too — that designation wasn't an issue before I installed the plugin, so something changed.
Thanks for your time. I'm happy to provide screenshots, Search Console data, or anything else that would help you point me in the right direction.
Joey Davis
https://laurelanne.media
P.S. - I was on your AI support chat this morning and it told me it would set up a support ticket. It did not do so.“Manually selecting the highlight post,” – I don’t mind doing that, but how do you keep it in the first position.
and are you certain the paid version will do what’s needed if I pick that option?
thanks!Grrr! Still striking out:
Older post designated as ‘sticky.’
Proper category selected.
code in php snippet and live
Query ID to: highlight_grid
(actually, in my install it’s edit grid -> Content -> Devs: Query ID
And many thanks for helping with this.Hey thanks! I don’t think it worked. Added the snippet. Then as a test, I went to a post that’s a week old, made it sticky, and the expected behavior was it would then be to the first position on the grid, but i wasn’t. 🙁
- This reply was modified 2 months, 1 week ago by donkeydigest.
Hey Pouya – I’d appreciate that! Thanks!
But the site I linked to isn’t your personal site – it is your business site – and clicking on “blog” then clicking on your author avatar takes one to very standard and plain author page. So where is a demo that shows what your plugin looks like in action?
Thanks for answering. Yeah, I can do something in a sitebuilder. But like any current wordpress author post archive, it needs to dynamically generate. So when a a post is written and someone clicks on their small author head, it takes them to a page with all their posts, a bio, social media links, etc. that looks like a faceboon page or other social media channel.
Same here, sort of. Suddenly today my homepage meta description was showing as that of my most recent post. And that recent post only had random words from the post as the meta description. The correct descriptions are in rank math. Google is suddenly ignoring them.
Hey, thank you for replying. Unfortunately I live in a plugin world. 🙁 Not much of a coder, so my options are either the fallback image OR the custom one I set. I don’t have the skills to do it any differently.
Anymag
Forum: Fixing WordPress
In reply to: Featured image for tag archive pagesHey everyone. Thanks for your replies. Still searching for the best option. But the search is part of the fun, right?
Forum: Fixing WordPress
In reply to: Plugin to import events into a calendarHey Steven – the better question is which one haven’t I tried yet. Here are the ones I like, but they don’t import feeds from things like Ticketmaster and Eventbrite.
https://webnus.net/modern-events-calendar/
https://codecanyon.net/item/stachethemes-event-calendar-wordpress-events-calendar-plugin/16168229
https://codecanyon.net/item/eventon-wordpress-event-calendar-plugin/1211017
Here are the plugins I’ve tried to use for my purposes but have come up empty. They either will only import MY events and no one elses, haven’t updated in years, won’t respond to an API use request, or are bafflingly difficult:
Integrate Ticket Master – WordPress plugin | ww.wp.xz.cn (requires and tedious process for an API here: https://developer-acct.ticketmaster.com/user/register
https://ww.wp.xz.cn/plugins/bandsintown/
https://ww.wp.xz.cn/plugins/better-bandsintown/
(both of these will only display MY events – I’m not in a touring band so I don’t have any events. + some of the reviews complain they’re outdated and the output is ugly.)
Songkick Concerts and Festivals – WordPress plugin | ww.wp.xz.cn
At the time I tried this, they weren’t approving requests for API keys.
Show your artists tour dates from Songkick – WordPress plugin | ww.wp.xz.cn
This one lets you display tour date for just 3 bands/artists and the output is ugly.
https://ww.wp.xz.cn/plugins/musicidb-calendar/
This one appears to do what I need, but support is non-existent – both on the wordpress plugin page and the plugin homepage. Seems needlessly complicated and I can’t quite figure it out myself.
What I need is a plugin that will output a calendar for events by venue and/or geographic location. It needs to display EVERYTHING publicly visible – and I’m not choosy on whether it’s ticketmaster, stubhub, eventbrite, whatever.
I hope this makes sense.Forum: Plugins
In reply to: [MusicIDB Events Calendar] Can I do this?Bueller? Bueller?
Forum: Fixing WordPress
In reply to: Featured image for tag archive pagesJose – thank you replying. One of these (the third one) has code to insert into the tag archive page — but the theme I’m using doesn’t have a tag.php or tag.html file. Hm.
Simple Featured Image
Default featured image
Categories Images