Hi @annabel1959. Thanks for the system report. I don’t see any red flags. Do you see both variables on the thank you page and in the order?
Could you screenshots showing the same order in WooCommerce and the email received to illustrate the issue? I recommend https://snipboard.io/ for easily sharing screenshots – please follow the instructions on the page, then paste the URL(s) in your reply.
Hi @aleksejsz. Sorry that we missed your initial post.
If you apply a coupon to an order, VAT is added to the value of the coupon, which may mean that the amount paid by the customer is $0.
Will you please share screenshots showing the specific issue in this case so that we can check if it’s as expected or not with WooCommerce?
Hi @alberferran. I’m sorry that we missed your last response.
Have you managed to resolve this issue? If not, please share a screenshot of your shipping zones at WooCommerce > Settings > Shipping. I recommend you use a tool like https://snipboard.io/ for easily sharing screenshots.
Hi @2bulbs. I’m sorry that we missed your response.
Were you able to resolve the issue by updating your version of WooCommerce?
Hi @teuptworkshop. I’m sorry that we missed your previous post. This is very strange indeed!
Are you still facing this issue? If so, please share your system report with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.
Hi @nabosh. I’m sorry that we missed your initial post.
You can find a snippet here to add the payment request buttons on the checkout page. Refer to this document for best practices in adding snippets to your site.
As far as adding the buttons to the shop page, this will require customization. We recommend contacting one of the services on our Customizations page to explore this – https://woocommerce.com/customizations/.
Hi @samr17. Sorry that we missed your last response.
If the issue is intermittent and only affecting some errors, it’s likely due to caching. There shouldn’t be a problem with WP Rocket as explained here.
I recommend that you make sure that all your plugins are up to date and that caching is set up correctly, and monitor if the issue occurs again.
If the issue continues to occur, then a key step in troubleshooting is to identify the pattern of when it occurs to try to replicate it.
Hi @jord8on. I’m sorry that we missed your initial post.
I’m still wondering if there’s a setting in WC that I need to switch off, to prevent Stripe from sending that email receipt.
You’re right that with the API, an email is not sent from Stripe for payments with WooCommerce. There is no setting to turn off in Stripe for WooCommerce if you are using our plugin. If you still need help with this issue, please make a post in the forum for the payment gateway.
Hi @kostas146. Sorry that we missed you last response.
You can add a custom field to each product. If you don’t see that option when editing a product, you can enable it in Screen Options:
Will that work for you? Please let me know if you have any other questions.
Hi @annabel1959. Sorry that we missed your last response. Were you able to resolve this issue? You have WP Fastest Cache and Autoptimize installed which could be a factor here. Ensure that no caching is enabled on the Cart, Checkout and My Account pages as explained here.
Hi @logologics. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.
Hi @norbertfogarasi. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.
Hi @pdstafford. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.
Hi @anastasia2021.
In general, we would expect the sale prices to show like this:
Could you please check if the sales price has been transferred over to your catalog on Facebook? Here are the steps to do so
- Log into your Facebook Business Manager here: https://business.facebook.com/
- Navigate to More Tools > Commerce Manager then expand Catalog
- Click on Items, and select a sales item, and click on View more fields as shown in the screenshot: https://d.pr/i/x3ylp8
- In the table, scroll down to the Price, and please confirm if the Sale price is populated: https://d.pr/i/9U3m6p
Please let me know what you find out.
Hi @jeanlucpeccini. Was your WooCommerce store previously connected to Facebook by another user?
Are all your assets owned by the same Facebook account? I recommend that you try the following steps to resolve the issue:
- Try to should navigate to the Facebook Business Settings – Pages area, select the Page in question, go to the People tab, and ensure the name is listed there with the Manage Page toggle enabled.
- If that doesn’t resolve things, you can check if the steps in this article also help: https://www.facebook.com/business/help/183277585892925?id=420299598837059
If you’re still experiencing issues, it may be best for you to reach out to Facebook Merchant Support for more information.
