Damianne P (a11n)

Hi @inlandempireaaconvention. We’ve seen some reports of 503 errors caused by conflicts with other plugins. Do these errors occur when only WooCommerce and WooCommerce Admin are active on the site? I recommend working through conflict testing to see what is causing this connection issue on your site – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

Hi @happyhealthyhonesthuman, Sorry that we missed your last response. Are you still facing this issue?

Any idea about why my edits in the parent theme didn’t even work? Maybe that is a sign to something?

If you change your theme to the parent theme and copy the email template file into the relevant folder in the parent theme, do changes then reflect?

Is it meant to be woocommerce//email, or just woocommerce/email?

Only one slash is necessary; that was a mistype.

Hi @stevert. Sorry that we missed your last response.

There is a discussion here about changing price in the schema markup to include tax in Google Merchant Center.

If that doesn’t help or you need assistance with the code, I recommend one of the following places for help:

• The #developers channel in the WooCommerce Community Slack: https://woocommerce.com/community-slack/
• The WooCommerce FB group: https://www.facebook.com/groups/advanced.woocommerce/

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Hi @amarmustaqim. Sorry that we missed your last response. Do you still need help with this?

If so, can you please clarify? Did your client receive the New Order email or the Customer Invoice email? And if I understand correctly, there are no orders in WooCommerce that match the notification, is that right?

If that’s the case, the first thing is to have your client ensure that there aren’t any old sites or staging sites that may still be receiving orders. Also, are they receiving any payments for these orders and if so, with what payment gateway?

Please share the system status report of the with me. You can find it by going to WooCommerce > Status > Get system report and then click Copy for support to be able to paste it in your reply.

Hi @devlamattina. Looking at your system status report, you appear to have premium plugins from WooCommerce.com. If that’s the case, could you log into your account and click on the support tab so we can troubleshoot with you further? In particular, please share screenshots of the order notes for the order that you are having issues with. I’m also interested if temporarily deactivating Autocomplete WooCommerce Orders has any impact.

When you reach out to us, please include a link to this thread.

@horiamar, since you’re not the person who originally started this topic, per the forum guidelines, would you please start your own topic? We’ll be happy to help you there. 🙂

Hi @anasrafaideen. Sorry that we missed your last response. That is indeed odd and I haven’t been able to replicate it on my test site. Hence, if you’re still facing this issue, I recommend conflict testing to determine the cause – https://docs.woocommerce.com/document/how-to-test-for-conflicts/.

For future reference, I recommend redacting private information like your address and email in any screenshots shared, or is it fake info used for the test?

Hi @shoelessjoe300.

I would assume under the API the Order Totals fields would include refunds and discounts regardless of the the day you pull because the Order Totals are specific to the order and not the day.

As you’ve experienced, this is not the default behavior. If you are exporting revenue for a particular day, then it will not include refund information from another day. If you were to pull the order information, you would see the full details for the order.

It sounds like your expectation of how the API works is different than the implementation. I recommend the #developers channel in the WooCommerce Community Slack to chat further with other developers, including the developers of WooCommerce, about the REST API and its implementation.

I hope that you were able to resolve the issue. Since we haven’t heard from you in a while, I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.