DualCube
Forum Replies Created
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Hi @net4earning, thanks so much for pointing that out, and we’re really sorry you had to spend time troubleshooting this.
It looks like the issue happened because the “/” was missing between the domain and the /admin path in the URL. By default, we usually append the slash at the time of adding the URL, as shown here: https://snipboard.io/f6hxmb.jpg.
Since the slash was missing in your site URL, the token creation link ended up being incorrect (https://yoursite.com… instead of https://yoursite.com/…), which led to the 404 error. But we understand how easily this can be overlooked.
We truly appreciate your feedback-it’s insights like this that help us improve the plugin experience for everyone. If you face any more issues or have suggestions, feel free to reach out anytime!
Hi @rferguson10,
Thanks so much for sharing the video, that really helped us understand the situation better.
From what I can see, it looks like there’s a configuration error on your end that our team needs to take a closer look at. The best way for us to help is if you could post this issue on our support forum. That way, our developers can directly inspect your setup and guide you through the fix.
Here’s the link to our forum: https://dualcube.com/forums/support-forum/moowoodle-pro/
Just drop a message there, and we’ll jump in to assist you right away.Looking forward to helping you get everything sorted!
Thanks for reaching out, @koen1997
Could you please share a screenshot of the enrollment email ? We’d like to check what details you’re seeing, specifically, whether the username field is displaying a space. Please do keep us updated so we can assist you further.Hi @charmersvine, Thank you for reaching out and for using the MooWoodle plugin!
Please make sure that the order status is set to “Completed”—this is required for the enrollment process to trigger. If the order is not marked as completed, the system will not initiate the course enrollment.
However, if the issue persists even after the order is completed, please feel free to contact us here, and we’ll be happy to assist you further to resolve the problem.
Hi @jtgraham38, WooCommerce doesn’t require users to be logged in to make a purchase.
However, Moodle can only create a user for a purchased product if the buyer is logged in. To ensure proper enrollment, I recommend disabling guest checkout on your site.
Hi Jacob, our replies are inline :
- Is there a way to place a link from the course product page on WordPress to the course page on moodle? And is there anywhere on WordPress that shows your account settings/owned courses from Moodle?
>> Currently there is no link from the course product page on WordPress to the course page on moodle, however we have added this in our roadmap.
Yes, under My Account you can see My Courses , there you can see all the courses that you have purchased.
- What happens if a user tries to buy a course when they are not logged in to my WooCommerce site? How will they be enrolled in that case?
>> A user needs to be registered in the site to be enrolled in Moodle course.
Hi @jtgraham38, yes “enrollment on purchase” flow is included in the free version of the plugin.
Currently, the only way to enroll a user in a course is by purchasing the course. There isn’t an option to manually enroll users through our system, but you can still manually enroll them directly in Moodle.
@arsahosting, I understand that guest checkout is an important feature for you, and it’s great to see interest in this functionality. However, one of the core features of our plugin is the SSO and user synchronization, which depends on user registration in WordPress to effectively link accounts between WordPress and Moodle.
If guest checkout were enabled, we wouldn’t be able to maintain support for SSO or user synchronization, as these require the user’s registration and consent to properly function across platforms.
While we truly appreciate the effort you’ve put into the pull request, we currently don’t see a way to integrate guest checkout without compromising the SSO and user sync feature. However, we’re open to collaborating further to troubleshoot the issue, and we’ll continue reviewing your proposed changes to explore potential solutions.
Thank you for your understanding.
Regards,
MoumitaThank you for bringing this to our attention.
To clarify, we currently do not support guest checkout for course purchases. The guest checkout option allows users to place orders without creating an account in WordPress, but for MooWoodle to work correctly, we must create a corresponding user in both WordPress and Moodle. This is essential because MooWoodle has support for Single Sign-On (SSO) and two-way user synchronization between WordPress and Moodle. Without a WordPress user account, we can’t sync or create a Moodle user, which is why guest checkout isn’t supported for course purchases.
We also looked into your GitHub pull request, but unfortunately, the solution is not working on our end. We appreciate your effort, though, and we’re happy to continue exploring this together 🙂
Let us know if you need any further clarification.
- This reply was modified 1 year, 6 months ago by DualCube.
Hi @szymonwordpress,
We’re sorry to hear about the issue you’ve encountered.
We’ve identified the issue causing the color change to teal, and we’ll be fixing it in our next update. You can track the progress of this issue here.
However, we were unable to replicate the problem with the white text color. Could you please reach out to us via our support forum so our team can assist you further?
We appreciate your cooperation and look forward to resolving this for you.
@szymonwordpress, In our ongoing efforts to improve our plugin, we have been diligently making modifications to provide you with better solutions. For instance, we recently introduced the Debug Log feature, designed to help users effectively troubleshoot any WordPress Moodle-related issues.
It’s worth noting that about a year ago, we were not actively engaged in upgrading MooWoodle . However, we have since been dedicated to refining our coding structure to enhance performance.
Regarding the issue you’re encountering, it’s possible that recent changes in Moodle 4.3.3 have had an impact, although we’re uncertain whether this is a widespread issue or specific to your site.
To address this matter promptly and ensure you receive the assistance you need, we kindly urge you to reach out to our development team via the forum https://dualcube.com/forums/
They will be able to provide personalized support and guidance tailored to your situation.
Arek, we have replied here : https://dualcube.com/forums/topic/test-connection-button-doesnt-work-after-update/
Please check.
Hi @koryooo, sorry to hear that you have faced this issue.
However the test connection is working fine on our end, as you can see here https://www.loom.com/share/0800a62f38144a409836dad83babb2e9
It seems like there is some plugin/theme conflict. Just to be sure, disable all the plugins except WooCommerce and MooWoodle and check again.
If the issue still exists, please switch to some default theme such as Twenty Sixteen and check again.
Please do keep us posted so we can help you out.
Hi @davelo, thanks for reporting the issue. The dev team has been informed and they will soon release the fix.
For now you can keep track of the issue from here https://github.com/multivendorx/woocommerce-product-stock-alert/issues/128
@aleselva, please don’t share token response open in forum. Kindly edit the above tab and remove the token the information.
If this is not allowed, then change the token of your moodle site.
