Hi @yeisonbp,
It happens when Im logged in as an admin on wordpress.
For example, there is a total of 27 tickets and thats for all status on the tickets. There is only 10 tickets displayed per page, so in order for the tickets to show there should be 3 pages but the plugin will only show 2 pages and no more than that.
I will try to deactivate the other plugins and see what happens.
Only showing up to two pages of tickets, I ordered it by date and it shows the other tickets that is also counting as part of the 28 but apparently the system only shows 20 tickets and the rest dont make it to the top 20.