Erica Franz
Forum Replies Created
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Hi @infraled 👋
Thank you so much for the fantastic review and for being a valued user over the past two years! We are absolutely thrilled to hear that Nwachukwu from our technical support team provided such fast and stellar service during your recent site transition. I will be sure to pass your kind words along to him!
If we can help with anything moving forward, just let us know!
Hi @ifejesu 👋
If you would please reach out to us directly at https://optinmonster.com/contact-us/?openForm=1
The forums are intended for Free account users. To assist you with a paid account, this will be the quickest way for us to locate your account details and get the issue resolved.
Thank you!
You’ll want to open a thread in Jetpack directly, or reach out to their support team for assistance. I’m afraid we are not able to assist in troubleshooting Jetpack form issues from OptinMonster support.
Hi @newhopemission could you share a screenshot of what you are seeing on your end?
Thanks!
Hi @newhopemission 👋
Yes, you can use the free version to start and try out your first campaign.
The Free plan is similar to our Basic paid plan, with the following exceptions:
- Limited to 3 campaigns
- 1 third-party integration
- 500 campaign impressions
Can we help with anything else?
Hi @danauxier 👋
Please reach out to us directly with your formal account deletion request at [email protected]
I would also recommend updating this thread to remove your email address so it cannot be scraped by online spammers.
Thank you!
Hi @wearecda 👋
Thank you for sharing your feedback with us. I completely understand that requiring a credit card for a free plan can feel like a hurdle when you’re just looking to test the waters.
We ask for this upfront to ensure a smooth transition for users who choose to scale, but we want you to have total peace of mind. Our free plan includes 500 campaign impressions with no expiration date, and you have full control over your billing settings. You can actually toggle off auto-upgrades immediately within your account preferences here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/
We also back every account with a 14-day unconditional money-back guarantee. If OptinMonster doesn’t feel like the right fit, we’ll make the refund process completely hassle-free.
We’d love the chance to show you what our tools can do for your conversions. If there’s anything else we can do to help you feel more comfortable getting started, please let us know!
Hi @jacobilton 👋
Just checking in — did that resolve the issue for you?
Hi @jacobilton
When pushing to the live site can you:
- Double check the campaign publish status through the OptinMonster WordPress plugin — if the WPForms integration is not displaying as expected you’ll want to make a small change like pausing then publishing the campaign via the plugin again. That will allow the plugin to resync and render the form fresh instead of pulling from cache.
- Purge your site caching manually. I see you’re using WPRocket, and possibly some of the settings there could impact the campaign functionality. We recommend excluding OptinMonster scripts from any JS minification / defer / delay settings you may have enabled in WPRocket.
Regarding “the incorrect success actions prompt returned, when I tried to exclude more URLs” — can you please clarify this statement? Any supporting screenshots would be helpful.
Thanks!
Can you confirm the OptinMonster plugin is installed, connected, and the primary method you’re using for embedding the campaign on the site (e.g. no manual placement of the embed code)?Currently, I’m seeing the presence of multiple instances of our global embed code on the site, but they all appear to be manually added to the site. This will interfere with and prevent shortcode functionality as well as WPForms integration from working as expected.
To use our WPForms integration, it’s necessary to rely on the OptinMonster WordPress plugin when embedding the campaigns. The plugin does the work to output the form or to render any shortcodes placed.
You can follow our guide here for setting up the plugin: https://optinmonster.com/docs/how-to-install-the-optinmonster-wordpress-plugin/
Hi Jacob 👋
Could you share what domain this is happening with?
Hey @hasnaink 👋
Thanks so much for the five stars! Mustafa is genuinely the best. I’ll make sure he sees your note today. We’re really happy he got your request sorted out so fast. Let us know if you need anything else.
Can we still help?
Hi @darylb12 👋
Thanks for writing in and sharing your feedback.
Yes, all our plans including the free tier require an account and credit card to start. Our free plan is not time-limited, it provides you with 500 campaign impressions that can be used over any period of time with no expiration.
It’s common for premium software providers to require some level of personal and payment information to facilitate the subscription or purchase process. Kind of like how you might be billed for an email marketing provider like Mailchimp or Constant Contact. This helps ensure that the software is properly licensed, allows for a seamless billing process, and helps maintain security measures for both the provider and the customer.
We understand this can cause some concern, and we want to assure you that you have complete control over when or if we use the card on file. You can manage these settings within your account preferences, which can be found here: https://optinmonster.com/docs/pageview-and-upgrade-preferences/.
Additionally, we offer a 14-day unconditional money-back guarantee, so if for any reason you’re not completely satisfied with OptinMonster, you can cancel your account and receive a hassle-free refund.We hope these options will give you and other users more confidence in using OptinMonster, and we appreciate you taking the time to try our platform.
Please don’t hesitate to reach out with any further questions or concerns.
Hello @droperxie
Can you please add the shortcode back to your campaign, and make a small edit through the WordPress plugin to trigger a resync. Such as unpublishing and publishing it again.
When that is done, please let me know.