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  • Thread Starter evolusi3d

    (@evolusi3d)

    ok, I have change the setting. I looking forward for about next 2-3 days

    Thank you

    Thread Starter evolusi3d

    (@evolusi3d)

    Report number : JAYTGALP

    Thread Starter evolusi3d

    (@evolusi3d)

    Hi, I’m sorry for late response, I will answer all of you questions

    1. It looks like you are unable to upload/add a thumbnail image to a product category via the Products → Categories page, correct?
      Yes, it is.
    2. To clarify, does this happen when adding new categories, editing existing categories, or both?
      It happen for both case.
    3. Also, if you navigate to Dashboard → Media → Library, are you able to see your uploaded media files, and/or upload media files, without any issues there? Yup. There’s no issue with media, even if I upload or change photo by website builder such as elementor. It only happened with woocommerce.
    4. In the meantime, please can you share the following:
      Fatal Error log: Share a copy of any fatal error log found under WooCommerce → Status → Logs.
      Console Errors: Can you check the browser console on Products → Categories page after clicking to add a thumbnail image, and see if there are any errors being displayed there. Please share any errors with us here.
    FATAL ERROR : 
    <span class="log-timestamp" style="font-family: Consolas, Monaco, monospace; font-size: inherit; font-weight: 700;">2024-03-07T02:49:22+00:00</span><span style="background-color: rgb(255, 255, 255); font-family: Consolas, Monaco, monospace; font-size: inherit;"> </span><span class="log-level log-level--critical" style="font-family: Consolas, Monaco, monospace; display: inline; padding: 0px 0.5em; font-size: 13px; font-weight: 700; line-height: 1; background-image: initial; background-position: initial; background-size: initial; background-repeat: initial; background-attachment: initial; background-origin: initial; background-clip: initial; text-align: center; white-space: nowrap; vertical-align: baseline; border-width: 0.16em 0.16em 0.16em 1em; border-top-left-radius: 0.5em; border-bottom-left-radius: 0.5em; border-color: rgb(255, 133, 27);">Critical</span><span style="background-color: rgb(255, 255, 255); font-family: Consolas, Monaco, monospace; font-size: inherit;"> Uncaught Error: Call to a member function get() on null in /home/shopevolusi3d/toko3d.tech/wp-content/plugins/wt-smart-coupons-for-woocommerce/public/class-wt-smart-coupon-public.php:145  </span>
    <section id="logs-entries" class="wc-logs-entries" style="background: rgb(246, 247, 247); border: 1px solid rgb(195, 196, 199); font-family: Consolas, Monaco, monospace; overflow-wrap: break-word; line-height: 2.3; counter-reset: line 0;"><span id="L1" class="line log-entry has-context" style="display: block; width: 1271.2px; position: relative;"><span class="line-content" style="display: block; overflow: hidden; padding: 0px 1em; border-left: 1px solid rgb(195, 196, 199); background: rgb(255, 255, 255);"><details open=""><summary style="cursor: pointer;">Additional context</summary>{ "error": { "type": 1, "file": "\/home\/shopevolusi3d\/toko3d.tech\/wp-content\/plugins\/wt-smart-coupons-for-woocommerce\/public\/class-wt-smart-coupon-public.php", "line": 145 }, "backtrace": [ "", "#0 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(324): Wt_Smart_Coupon_Public->enqueue_scripts('')", "#1 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)", "#2 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)", "#3 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/script-loader.php(2262): do_action('wp_enqueue_scri...')", "#4 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(324): wp_enqueue_scripts('')", "#5 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/class-wp-hook.php(348): WP_Hook->apply_filters(NULL, Array)", "#6 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/plugin.php(517): WP_Hook->do_action(Array)", "#7 \/home\/shopevolusi3d\/toko3d.tech\/wp-includes\/general-template.php(3052): do_action('wp_head')", "#8 \/home\/shopevolusi3" ] }</details></span></span></section>
    Console Errors :
    No error message. It only displays the blank page
    
    https://toko3d.tech/wp-content/uploads/2024/03/Screenshot_4.png 
Viewing 3 replies - 1 through 3 (of 3 total)