ewodrich

That seems to have fixed it. Thank you!

I checked the paypal log the orders have been returning to and it is just returning “Registration x1” instead of specifying the specific event’s variable attributes.

Are you saying the product variable attributes ARE supposed to be passed to the reports?

I checked the code on our site with the code you referred me to and it appears the same. I haven’t gone into any of the PHP files and changed anything, so there’s no reason it wouldn’t unless we’d been hacked.

At this point I understand this problem is unique to us, you are not able to discern what’s causing the problem and there is no perceived solution at this time.

I’ll plan to reinstall once our event sale has ended.

Incidentally, we have another website with WooCommerce on it not actively used. I setup a product test this morning for colored t-shirts and the colors transferred fine to paypal. I’ll compare the 2 sites and see what’s different. I appreciate that you’ve taken the time to look into this.

### WordPress Environment ###

Home URL: http://www.crossfitfury.com
Site URL: http://www.crossfitfury.com
WC Version: 2.4.6
Log Directory Writable: ✔ /home1/crossfk7/public_html//wp-content/uploads/wc-logs/
WP Version: 4.3
WP Multisite: –
WP Memory Limit: 64 MB
WP Debug Mode: –
Language: en_US

### Server Environment ###

Server Info: Apache
PHP Version: 5.4.28
PHP Post Max Size: 10 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
SUHOSIN Installed: –
MySQL Version: 5.5.42
Max Upload Size: 10 MB
Default Timezone is UTC: ✔
fsockopen/cURL: ✔
SoapClient: ✔
DOMDocument: ✔
GZip: ✔
Remote Post: ✔
Remote Get: ✔

### Database ###

WC Database Version: 2.4.6
:
woocommerce_api_keys: ✔
woocommerce_attribute_taxonomies: ✔
woocommerce_termmeta: ✔
woocommerce_downloadable_product_permissions: ✔
woocommerce_order_items: ✔
woocommerce_order_itemmeta: ✔
woocommerce_tax_rates: ✔
woocommerce_tax_rate_locations: ✔

### Active Plugins (7) ###

Akismet: by Automattic – 3.1.3
Conditional Woo Checkout Field: by Scott DeLuzio – 1.0.10
Meta Slider: by Matcha Labs – 3.3.4.1
Our Team Showcase: by SmartCat – 2.3
WooCommerce Simply Order Export: by Ankit Gade – 1.2.5
WooCommerce: by WooThemes – 2.4.6
Wordfence Security: by Wordfence – 6.0.15

### Settings ###

Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2

### API ###

API Enabled: ✔
API Version: 3.0.0

### WC Pages ###

Shop Base: #14180 – /shop/
Cart: #14181 – /cart/
Checkout: #14182 – /checkout/
My Account: #14183 – /my-account/

### Taxonomies ###

Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

### Theme ###

Name: Divi Child
Version: 1.0.1429116402
Author URL:
Child Theme: ✔
Parent Theme Name: Divi
Parent Theme Version: 2.4.6.4
Parent Theme Author URL: http://www.elegantthemes.com
WooCommerce Support: ✔

### Templates ###

Overrides: divi-child/woocommerce/emails/customer-invoice.php

One other piece of info. All of the products are listed as “virtual” because one is an event registration and the other is a pre-order shirt to be picked up at the event. I did attempt to add a variable product as normal (non-virtual) with shipping set to local pickup but the results were the same.

So, is this problem unique to me?

So, I have 2 different scenarios. One is where the variations are listed out (http://estherbeler.com/wp-content/uploads/2015/09/WC-EventVariation.jpg), the other is where they are not- ie any size, any color (http://estherbeler.com/wp-content/uploads/2015/09/WC-TVariations.jpg)

Matt, I’m so grateful you are looking into this. It’s reassuring.

I’ve emailed you the details, but for the sake of anyone who might be following along, we have 3 websites, 2 using DIVI (child) and one using twenty-thirteen (child). Only the site using twenty-thirteen had a wp-content languages directory and I’ve sent the 2 files in question as requested.

Between the 3 sites we use the following plugins:
WooCommerce
Meteor Slides
Meta Slides
Wordfence
Akismet
Our Team Enhanced