fesupportteam

Hi @jerclarke

There was a conversation regarding this. However, the only reason why this wasn’t applied is because, as long as no filters are selected on the page, nothing is basically working other than displaying the filters themselves. Also, in some cases, this output could display the wrong number of products if it were displayed before applying any filters. This was specifically added only to display the amount of found products after applying the filtering.

It could be changed in future updates (we already have it on the list), but for now this counter only relates to the filtering itself, not as a global product counter before filtering.

Generally, you can use templates overriding: https://filtereverything.pro/resources/templates-overriding/ for the posts-found.php file and apply your own custom code to display the required counters in the way that would fit your case.

Best Regards,
Victor

@mingjamoves Based on the provided image, if you want to use multiselect terms, you need to choose OR logic and not AND logic. OR checks if any of the chosen terms are applied to the products, while AND looks only for products that have all selected terms applied.

Best Regards,
Victor

@thewebmonk This is quite a complicated case, as it would usually require some debugging to understand what could have caused it. If you could contact us through PRO support, we could check this further and ask for any additional required information.

For that, you can check our official support page here: https://filtereverything.pro/support/

Best Regards,
Victor

@mingjamoves The query separators are configured on the server side or at the hosting level. As you can see in this link example: https://myameritex.com/all-products/?fe_cat=sharp;xerox&fe_brand=color, the parameters in the URL are separated by the symbols “;” and “&”. On the server level, these can be configured to be treated the same way as “&”, so this should be adjusted accordingly.

You can now return the site to its initial state by turning the other plugins back on.

Best Regards,
Victor

@mingjamoves You can leave a message regardless of whether you purchased the PRO plugin or not.

Yes, can you please turn everything off, then go to the filter set and click the Update button after turning everything off so the plugin can work with the default main query, and then let us know so we can check the page.

Best Regards,
Victor

@mingjamoves You can try contacting us via PRO support by following the instructions on this support documentation page: https://filtereverything.pro/support/ so we can get more information about this matter.

Currently the whole page is still using the Elementor: https://prnt.sc/jIfVVQM78xk-

Best Regards,
Victor

Hi @mingjamoves

Try going to Filters > Settings > SEO > VAR Names and changing the current names to something more unique, such as fe_cat, fe_brand, and so on, using underscores, just for testing purposes.

After making all of the modifications, click the Save button at the bottom of the page. Then go back to your filter set, refresh it, and click the Update button.

After that, open the page with the filters, clear your browser cookies and cache, and test the filtering again to see if it works correctly.

Best Regards,
Victor

Hi @jpnl

Thank you for sharing the detailed review. We will make sure to prevent such modifications in the future in order not to cause any issues.

Best Regards,
Victor